<chapter id="introduction">
  <title>Introduction</title>

  <section id="what-is-bugzilla">
    <title>What is Bugzilla?</title>

    <para>
    Bugzilla is a bug- or issue-tracking system. Bug-tracking
    systems allow individual or groups of developers effectively to keep track
    of outstanding problems with their products. 
    </para>
    
    <para><emphasis>Do we need more here?</emphasis></para>
    
  </section>

  <section id="why-tracking">
    <title>Why use a bug-tracking system?</title>
    
    <para>Those who do not use a bug-tracking system tend to rely on
    shared lists, email, spreadsheets and/or Post-It notes to monitor the 
    status of defects. This procedure
    is usually error-prone and tends to cause those bugs judged least 
    significant by developers to be dropped or ignored.</para>

    <para>Integrated defect-tracking systems make sure that nothing gets
    swept under the carpet; they provide a method of creating, storing,
    arranging and processing defect reports and enhancement requests.</para>
    
  </section>
    
  <section id="why-bugzilla">
    <title>Why use Bugzilla?</title>

    <para>Bugzilla is the leading open-source/free software bug tracking 
    system. It boasts many advanced features, including: 
    <itemizedlist>
      <listitem>
        <para>Powerful searching</para>
      </listitem>

      <listitem>
        <para>User-configurable email notifications of bug changes</para>
      </listitem>

      <listitem>
        <para>Full change history</para>
      </listitem>

      <listitem>
        <para>Inter-bug dependency tracking and graphing</para>
      </listitem>

      <listitem>
        <para>Excellent attachment management</para>
      </listitem>

      <listitem>
        <para>Integrated, product-based, granular security schema</para>
      </listitem>

      <listitem>
        <para>Fully security-audited, and runs under Perl's taint mode</para>
      </listitem>

      <listitem>
        <para>A robust, stable RDBMS back-end</para>
      </listitem>

      <listitem>
        <para>Completely customizable and/or localizable web user
        interface</para>
      </listitem>

      <listitem>
        <para>Additional XML, email and console interfaces</para>
      </listitem>

      <listitem>
        <para>Extensive configurability</para>
      </listitem>

      <listitem>
        <para>Smooth upgrade pathway between versions</para>
      </listitem>
    </itemizedlist>
    </para>
    
    <para>Bugzilla is very adaptable to various situations. Known uses
    currently include IT support queues, Systems Administration deployment
    management, chip design and development problem tracking (both
    pre-and-post fabrication), and software and hardware bug tracking for
    luminaries such as Redhat, NASA, Linux-Mandrake, and VA Systems.
    Combined with systems such as 
    <ulink url="http://www.cvshome.org">CVS</ulink>, 
    <ulink url="http://www.mozilla.org/bonsai.html">Bonsai</ulink>, or 
    <ulink url="http://www.perforce.com">Perforce SCM</ulink>, Bugzilla
    provides a powerful, easy-to-use configuration management solution.</para>
  </section>
</chapter>

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