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Commit 8ab64629 authored by lpsolit%gmail.com's avatar lpsolit%gmail.com
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Bug 182975: Bugzilla directory structure to be adopted to l10n needs - Patch by…

Bug 182975: Bugzilla directory structure to be adopted to l10n needs - Patch by A.A. Shimono (himorin) <shimono@mozilla.gr.jp> r=LpSolit r=mkanat a=LpSolit
parent 59d76227
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Showing with 9718 additions and 54 deletions
Bugzilla/Config/Core.pm
View file @ 8ab64629
......@@ -56,7 +56,7 @@ sub get_param_list {
{
name => 'docs_urlbase',
type => 't',
default => 'docs/html/',
default => 'docs/%lang%/html/',
checker => \&check_url
},
......
Bugzilla/Install/Filesystem.pm
View file @ 8ab64629
......@@ -117,8 +117,9 @@ sub FILESYSTEM {
'install-module.pl' => { perms => $owner_executable },
'docs/makedocs.pl' => { perms => $owner_executable },
'docs/rel_notes.txt' => { perms => $ws_readable },
'docs/README.docs' => { perms => $owner_readable },
'docs/style.css' => { perms => $ws_readable },
'docs/*/rel_notes.txt' => { perms => $ws_readable },
'docs/*/README.docs' => { perms => $owner_readable },
"$datadir/bugzilla-update.xml" => { perms => $ws_writeable },
"$datadir/params" => { perms => $ws_writeable },
"$datadir/mailer.testfile" => { perms => $ws_writeable },
......@@ -168,17 +169,17 @@ sub FILESYSTEM {
dirs => $ws_dir_readable },
t => { files => $owner_readable,
dirs => $owner_dir_readable },
'docs/html' => { files => $ws_readable,
'docs/*/html' => { files => $ws_readable,
dirs => $ws_dir_readable },
'docs/pdf' => { files => $ws_readable,
'docs/*/pdf' => { files => $ws_readable,
dirs => $ws_dir_readable },
'docs/txt' => { files => $ws_readable,
'docs/*/txt' => { files => $ws_readable,
dirs => $ws_dir_readable },
'docs/images' => { files => $ws_readable,
'docs/*/images' => { files => $ws_readable,
dirs => $ws_dir_readable },
'docs/lib' => { files => $owner_readable,
dirs => $owner_dir_readable },
'docs/xml' => { files => $owner_readable,
'docs/*/xml' => { files => $owner_readable,
dirs => $owner_dir_readable },
);
......
Bugzilla/Install/Util.pm
View file @ 8ab64629
......@@ -38,6 +38,7 @@ our @EXPORT_OK = qw(
get_version_and_os
indicate_progress
install_string
include_languages
template_include_path
vers_cmp
get_console_locale
......@@ -123,7 +124,7 @@ sub install_string {
return $string_template;
}
sub template_include_path {
sub include_languages {
my ($params) = @_;
$params ||= {};
......@@ -171,7 +172,12 @@ sub template_include_path {
if (!grep($_ eq 'en', @usedlanguages)) {
push(@usedlanguages, 'en');
}
return @usedlanguages;
}
sub template_include_path {
my @usedlanguages = include_languages(@_);
# Now, we add template directories in the order they will be searched:
# First, we add extension template directories, because extension templates
......@@ -516,6 +522,12 @@ Each extension has its own directory.
Note that languages are sorted by the user's preference (as specified
in their browser, usually), and extensions are sorted alphabetically.
=item C<include_languages>
Used by L<Bugzilla::Template> to determine the languages' list which
are compiled with the browser's I<Accept-Language> and the languages
of installed templates.
=item C<vers_cmp>
=over
......
Bugzilla/Template.pm
View file @ 8ab64629
......@@ -36,7 +36,7 @@ use strict;
use Bugzilla::Constants;
use Bugzilla::Install::Requirements;
use Bugzilla::Install::Util qw(install_string template_include_path);
use Bugzilla::Install::Util qw(install_string template_include_path include_languages);
use Bugzilla::Util;
use Bugzilla::User;
use Bugzilla::Error;
......@@ -729,6 +729,14 @@ sub create {
# Allow templates to access the "corect" URLBase value
'urlbase' => sub { return Bugzilla::Util::correct_urlbase(); },
# Allow templates to access docs url with users' preferred language
'docs_urlbase' => sub {
my ($language) = include_languages();
my $docs_urlbase = Bugzilla->params->{'docs_urlbase'};
$docs_urlbase =~ s/\%lang\%/$language/;
return $docs_urlbase;
},
# These don't work as normal constants.
DB_MODULE => \&Bugzilla::Constants::DB_MODULE,
REQUIRED_MODULES =>
......
docs/en/README.docs 0 → 100644
View file @ 8ab64629
Welcome to the Bugzilla documentation project!
You'll find these directories and files here:
README.docs # This README file
html/ # The compiled HTML docs from XML sources (do not edit)
txt/ # The compiled text docs from XML sources (do not edit)
xml/ # The original XML doc sources (edit these)
A note about the XML:
The documentation is written in DocBook 4.1.2, and attempts to adhere
to the LinuxDoc standards where applicable (http://www.tldp.org).
Please consult "The LDP Author Guide" at tldp.org for details on how
to set up your personal environment for compiling XML files.
If you need to make corrections to typographical errors, or other minor
editing duties, feel free to use any text editor to make the changes. XML
is not rocket science -- simply make sure your text appears between
appropriate tags (like <para>This is a paragraph</para>) and we'll be fine.
If you are making more extensive changes, please ensure you at least validate
your XML before checking it in with something like:
nsgmls -s $JADE_PUB/xml.dcl Bugzilla-Guide.xml
When you validate, please validate the master document (Bugzilla-Guide.xml)
as well as the document you edited to ensure there are no critical errors.
The following errors are considered "normal" when validating with nsgmls:
DTDDECL catalog entries are not supported
"DOCTYPE" declaration not allowed in instance
The reason these occur is that free sgml/xml validators do not yet support
the DTDDECL catalog entries, and I've included DOCTYPE declarations in
entities referenced from Bugzilla-Guide.xml so these entities can compile
individually, if necessary. I suppose I ought to comment them out at some
point, but for now they are convenient and don't hurt anything.
Thanks for taking the time to read these notes and consulting the
documentation. Please address comments and questions to the newsgroup:
news://news.mozilla.org/netscape/public/mozilla/webtools .
==========
HOW TO SET UP YOUR OWN XML EDITING ENVIRONMENT:
==========
Trying to set up an XML Docbook editing environment the
first time can be a daunting task.
I use Linux-Mandrake, in part, because it has a fully-functional
XML Docbook editing environment included as part of the
distribution CD's. If you have easier instructions for how to
do this for a particular Linux distribution or platform, please
let the team know at the mailing list: mozilla-webtools@mozilla.org.
The following text is taken nearly verbatim from
http://bugzilla.mozilla.org/show_bug.cgi?id=95970, where I gave
these instructions to someone who wanted the greater manageability
maintaining a document in Docbook brings:
This is just off the top of my head, but here goes. Note some of these may
NOT be necessary, but I don't think they hurt anything by being installed.
rpms:
openjade
jadetex
docbook-dtds
docbook-style-dsssl
docbook-style-dsssl-doc
docbook-utils
xemacs
psgml
sgml-tools
sgml-common
If you're getting these from RedHat, make sure you get the ones in the
rawhide area. The ones in the 7.2 distribution are too old and don't
include the XML stuff. The packages distrubuted with RedHat 8.0 and 9
and known to work.
Download "ldp.dsl" from the Resources page on tldp.org. This is the
stylesheet I use to get the HTML and text output. It works well, and has a
nice, consistent look with the rest of the linuxdoc documents. You'll have to
adjust the paths in ldp.dsl at the top of the file to reflect the actual
locations of your docbook catalog files. I created a directory,
/usr/share/sgml/docbook/ldp, and put the ldp.dsl file there. I then edited
ldp.dsl and changed two lines near the top:
<!ENTITY docbook.dsl SYSTEM "../dsssl-stylesheets/html/docbook.dsl" CDATA
dsssl>
...and...
<!ENTITY docbook.dsl SYSTEM "../dsssl-stylesheets/print/docbook.dsl" CDATA
dsssl>
Note the difference is the top one points to the HTML docbook stylesheet,
and the next one points to the PRINT docbook stylesheet.
Also note that modifying ldp.dsl doesn't seem to be needed on RedHat 9.
You know, this sure looks awful involved. Anyway, once you have this in
place, add to your .bashrc:
export SGML_CATALOG_FILES=/etc/sgml/catalog
export LDP_HOME=/usr/share/sgml/docbook/ldp
export JADE_PUB=/usr/share/doc/openjade-1.3.1/pubtext
or in .tcshrc:
setenv SGML_CATALOG_FILES /etc/sgml/catalog
setenv LDP_HOME /usr/share/sgml/docbook/ldp
setenv JADE_PUB /usr/share/doc/openjade-1.3.1/pubtext
If you have root access and want to set this up for anyone on your box,
you can add those lines to /etc/profile for bash users and /etc/csh.login
for tcsh users.
Make sure you edit the paths in the above environment variables if those
folders are anywhere else on your system (for example, the openjade version
might change if you get a new version at some point).
I suggest xemacs for editing your XML Docbook documents. The darn
thing just works, and generally includes PSGML mode by default. Not to
mention you can validate the SGML from right within it without having to
remember the command-line syntax for nsgml (not that it's that hard
anyway). If not, you can download psgml at
http://www.sourceforge.net/projects/psgml.
Another good editor is the latest releases of vim and gvim. Vim will
recognize DocBook tags and give them a different color than unreconized tags.
==========
NOTES:
==========
Here are the commands I use to maintain this documentation.
You MUST have DocBook 4.1.2 set up correctly in order for this to work.
These commands can be run all at once using the ./makedocs.pl script.
To create HTML documentation:
bash$ cd html
bash$ jade -t sgml -i html -d $LDP_HOME/ldp.dsl\#html \
$JADE_PUB/xml.dcl ../xml/Bugzilla-Guide.xml
To create HTML documentation as a single big HTML file:
bash$ cd html
bash$ jade -V nochunks -t sgml -i html -d $LDP_HOME/ldp.dsl\#html \
$JADE_PUB/xml.dcl ../xml/Bugzilla-Guide.xml >Bugzilla-Guide.html
To create TXT documentation as a single big TXT file:
bash$ cd txt
bash$ lynx -dump -nolist ../html/Bugzilla-Guide.html >Bugzilla-Guide.txt
Sincerely,
Matthew P. Barnson
The Bugzilla "Doc Knight"
mbarnson@sisna.com
with major edits by Dave Miller <justdave@syndicomm.com> based on
experience setting this up on the Landfill test server.
docs/en/images/bzLifecycle.xml 0 → 100644
View file @ 8ab64629
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<dia:attribute name="text">
<dia:composite type="text">
<dia:attribute name="string">
<dia:string>#NEW#</dia:string>
</dia:attribute>
<dia:attribute name="font">
<dia:font family="sans" style="80" name="Helvetica"/>
</dia:attribute>
<dia:attribute name="height">
<dia:real val="0.80000000000000004"/>
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<dia:attribute name="pos">
<dia:point val="16,8.25"/>
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<dia:attribute name="color">
<dia:color val="#000000"/>
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<dia:attribute name="alignment">
<dia:enum val="1"/>
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</dia:composite>
</dia:attribute>
</dia:object>
<dia:object type="Flowchart - Box" version="0" id="O12">
<dia:attribute name="obj_pos">
<dia:point val="13,12"/>
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<dia:attribute name="obj_bb">
<dia:rectangle val="12.95,11.95;19.05,14.05"/>
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<dia:attribute name="elem_corner">
<dia:point val="13,12"/>
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<dia:attribute name="elem_width">
<dia:real val="6"/>
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<dia:attribute name="elem_height">
<dia:real val="2"/>
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<dia:attribute name="show_background">
<dia:boolean val="true"/>
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<dia:attribute name="corner_radius">
<dia:real val="0.5"/>
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<dia:attribute name="padding">
<dia:real val="0.5"/>
</dia:attribute>
<dia:attribute name="text">
<dia:composite type="text">
<dia:attribute name="string">
<dia:string>#ASSIGNED#</dia:string>
</dia:attribute>
<dia:attribute name="font">
<dia:font family="sans" style="80" name="Helvetica"/>
</dia:attribute>
<dia:attribute name="height">
<dia:real val="0.80000000000000004"/>
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<dia:attribute name="pos">
<dia:point val="16,13.3"/>
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<dia:attribute name="color">
<dia:color val="#000000"/>
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<dia:attribute name="alignment">
<dia:enum val="1"/>
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</dia:composite>
</dia:attribute>
</dia:object>
<dia:object type="Flowchart - Box" version="0" id="O13">
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<dia:point val="13,17"/>
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<dia:attribute name="obj_bb">
<dia:rectangle val="12.95,16.95;19.05,18.95"/>
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<dia:attribute name="elem_corner">
<dia:point val="13,17"/>
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<dia:attribute name="elem_width">
<dia:real val="6"/>
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<dia:attribute name="elem_height">
<dia:real val="1.9000000000000001"/>
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<dia:attribute name="inner_color">
<dia:color val="#bfbfbf"/>
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<dia:attribute name="show_background">
<dia:boolean val="true"/>
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<dia:attribute name="corner_radius">
<dia:real val="0.5"/>
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<dia:attribute name="padding">
<dia:real val="0.5"/>
</dia:attribute>
<dia:attribute name="text">
<dia:composite type="text">
<dia:attribute name="string">
<dia:string>#RESOLVED#</dia:string>
</dia:attribute>
<dia:attribute name="font">
<dia:font family="sans" style="80" name="Helvetica"/>
</dia:attribute>
<dia:attribute name="height">
<dia:real val="0.80000000000000004"/>
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<dia:attribute name="pos">
<dia:point val="16,18.25"/>
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<dia:attribute name="color">
<dia:color val="#000000"/>
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<dia:attribute name="alignment">
<dia:enum val="1"/>
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</dia:composite>
</dia:attribute>
</dia:object>
<dia:object type="Flowchart - Box" version="0" id="O14">
<dia:attribute name="obj_pos">
<dia:point val="18,22"/>
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<dia:attribute name="obj_bb">
<dia:rectangle val="17.95,21.95;24.05,23.95"/>
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<dia:attribute name="elem_corner">
<dia:point val="18,22"/>
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<dia:attribute name="elem_width">
<dia:real val="6"/>
</dia:attribute>
<dia:attribute name="elem_height">
<dia:real val="1.9000000000000001"/>
</dia:attribute>
<dia:attribute name="inner_color">
<dia:color val="#bfbfbf"/>
</dia:attribute>
<dia:attribute name="show_background">
<dia:boolean val="true"/>
</dia:attribute>
<dia:attribute name="corner_radius">
<dia:real val="0.5"/>
</dia:attribute>
<dia:attribute name="padding">
<dia:real val="0.5"/>
</dia:attribute>
<dia:attribute name="text">
<dia:composite type="text">
<dia:attribute name="string">
<dia:string>#VERIFIED#</dia:string>
</dia:attribute>
<dia:attribute name="font">
<dia:font family="sans" style="80" name="Helvetica"/>
</dia:attribute>
<dia:attribute name="height">
<dia:real val="0.80000000000000004"/>
</dia:attribute>
<dia:attribute name="pos">
<dia:point val="21,23.25"/>
</dia:attribute>
<dia:attribute name="color">
<dia:color val="#000000"/>
</dia:attribute>
<dia:attribute name="alignment">
<dia:enum val="1"/>
</dia:attribute>
</dia:composite>
</dia:attribute>
</dia:object>
<dia:object type="Flowchart - Box" version="0" id="O15">
<dia:attribute name="obj_pos">
<dia:point val="7,22"/>
</dia:attribute>
<dia:attribute name="obj_bb">
<dia:rectangle val="6.95,21.95;13.05,23.95"/>
</dia:attribute>
<dia:attribute name="elem_corner">
<dia:point val="7,22"/>
</dia:attribute>
<dia:attribute name="elem_width">
<dia:real val="6"/>
</dia:attribute>
<dia:attribute name="elem_height">
<dia:real val="1.9000000000000001"/>
</dia:attribute>
<dia:attribute name="show_background">
<dia:boolean val="true"/>
</dia:attribute>
<dia:attribute name="corner_radius">
<dia:real val="0.5"/>
</dia:attribute>
<dia:attribute name="padding">
<dia:real val="0.5"/>
</dia:attribute>
<dia:attribute name="text">
<dia:composite type="text">
<dia:attribute name="string">
<dia:string>#REOPEN#</dia:string>
</dia:attribute>
<dia:attribute name="font">
<dia:font family="sans" style="80" name="Helvetica"/>
</dia:attribute>
<dia:attribute name="height">
<dia:real val="0.80000000000000004"/>
</dia:attribute>
<dia:attribute name="pos">
<dia:point val="10,23.25"/>
</dia:attribute>
<dia:attribute name="color">
<dia:color val="#000000"/>
</dia:attribute>
<dia:attribute name="alignment">
<dia:enum val="1"/>
</dia:attribute>
</dia:composite>
</dia:attribute>
</dia:object>
<dia:object type="Flowchart - Box" version="0" id="O16">
<dia:attribute name="obj_pos">
<dia:point val="13,27"/>
</dia:attribute>
<dia:attribute name="obj_bb">
<dia:rectangle val="12.95,26.95;19.05,28.95"/>
</dia:attribute>
<dia:attribute name="elem_corner">
<dia:point val="13,27"/>
</dia:attribute>
<dia:attribute name="elem_width">
<dia:real val="6"/>
</dia:attribute>
<dia:attribute name="elem_height">
<dia:real val="1.9000000000000001"/>
</dia:attribute>
<dia:attribute name="inner_color">
<dia:color val="#bfbfbf"/>
</dia:attribute>
<dia:attribute name="show_background">
<dia:boolean val="true"/>
</dia:attribute>
<dia:attribute name="corner_radius">
<dia:real val="0.5"/>
</dia:attribute>
<dia:attribute name="padding">
<dia:real val="0.5"/>
</dia:attribute>
<dia:attribute name="text">
<dia:composite type="text">
<dia:attribute name="string">
<dia:string>#CLOSED#</dia:string>
</dia:attribute>
<dia:attribute name="font">
<dia:font family="sans" style="80" name="Helvetica"/>
</dia:attribute>
<dia:attribute name="height">
<dia:real val="0.80000000000000004"/>
</dia:attribute>
<dia:attribute name="pos">
<dia:point val="16,28.25"/>
</dia:attribute>
<dia:attribute name="color">
<dia:color val="#000000"/>
</dia:attribute>
<dia:attribute name="alignment">
<dia:enum val="1"/>
</dia:attribute>
</dia:composite>
</dia:attribute>
</dia:object>
<dia:object type="Standard - BezierLine" version="0" id="O17">
<dia:attribute name="obj_pos">
<dia:point val="21,23.9"/>
</dia:attribute>
<dia:attribute name="obj_bb">
<dia:rectangle val="15.5,23.85;21.05,27.05"/>
</dia:attribute>
<dia:attribute name="bez_points">
<dia:point val="21,23.9"/>
<dia:point val="21,27"/>
<dia:point val="16,24"/>
<dia:point val="16,27"/>
</dia:attribute>
<dia:attribute name="corner_types">
<dia:enum val="0"/>
<dia:enum val="0"/>
</dia:attribute>
<dia:attribute name="end_arrow">
<dia:enum val="22"/>
</dia:attribute>
<dia:attribute name="end_arrow_length">
<dia:real val="0.5"/>
</dia:attribute>
<dia:attribute name="end_arrow_width">
<dia:real val="0.5"/>
</dia:attribute>
<dia:connections>
<dia:connection handle="0" to="O14" connection="13"/>
<dia:connection handle="3" to="O16" connection="2"/>
</dia:connections>
</dia:object>
<dia:object type="Standard - BezierLine" version="0" id="O18">
<dia:attribute name="obj_pos">
<dia:point val="19,17.95"/>
</dia:attribute>
<dia:attribute name="obj_bb">
<dia:rectangle val="18.945,17.8995;25.05,28.4505"/>
</dia:attribute>
<dia:attribute name="bez_points">
<dia:point val="19,17.95"/>
<dia:point val="24,18"/>
<dia:point val="25,21"/>
<dia:point val="25,23"/>
<dia:point val="25,25"/>
<dia:point val="24,28"/>
<dia:point val="19,27.95"/>
</dia:attribute>
<dia:attribute name="corner_types">
<dia:enum val="0"/>
<dia:enum val="0"/>
<dia:enum val="0"/>
</dia:attribute>
<dia:attribute name="end_arrow">
<dia:enum val="22"/>
</dia:attribute>
<dia:attribute name="end_arrow_length">
<dia:real val="0.5"/>
</dia:attribute>
<dia:attribute name="end_arrow_width">
<dia:real val="0.5"/>
</dia:attribute>
<dia:connections>
<dia:connection handle="0" to="O13" connection="8"/>
<dia:connection handle="6" to="O16" connection="8"/>
</dia:connections>
</dia:object>
<dia:object type="Standard - Line" version="0" id="O19">
<dia:attribute name="obj_pos">
<dia:point val="18,22.95"/>
</dia:attribute>
<dia:attribute name="obj_bb">
<dia:rectangle val="12.95,22.45;18.05,23.45"/>
</dia:attribute>
<dia:attribute name="conn_endpoints">
<dia:point val="18,22.95"/>
<dia:point val="13,22.95"/>
</dia:attribute>
<dia:attribute name="numcp">
<dia:int val="1"/>
</dia:attribute>
<dia:attribute name="end_arrow">
<dia:enum val="22"/>
</dia:attribute>
<dia:attribute name="end_arrow_length">
<dia:real val="0.5"/>
</dia:attribute>
<dia:attribute name="end_arrow_width">
<dia:real val="0.5"/>
</dia:attribute>
<dia:connections>
<dia:connection handle="0" to="O14" connection="7"/>
<dia:connection handle="1" to="O15" connection="8"/>
</dia:connections>
</dia:object>
<dia:object type="Standard - BezierLine" version="0" id="O20">
<dia:attribute name="obj_pos">
<dia:point val="14.5,27"/>
</dia:attribute>
<dia:attribute name="obj_bb">
<dia:rectangle val="9.5,23.85;14.5851,27.0575"/>
</dia:attribute>
<dia:attribute name="bez_points">
<dia:point val="14.5,27"/>
<dia:point val="15,24"/>
<dia:point val="10,27"/>
<dia:point val="10,23.9"/>
</dia:attribute>
<dia:attribute name="corner_types">
<dia:enum val="0"/>
<dia:enum val="0"/>
</dia:attribute>
<dia:attribute name="end_arrow">
<dia:enum val="22"/>
</dia:attribute>
<dia:attribute name="end_arrow_length">
<dia:real val="0.5"/>
</dia:attribute>
<dia:attribute name="end_arrow_width">
<dia:real val="0.5"/>
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<dia:connections>
<dia:connection handle="0" to="O16" connection="1"/>
<dia:connection handle="3" to="O15" connection="13"/>
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</dia:object>
<dia:object type="Standard - Arc" version="0" id="O21">
<dia:attribute name="obj_pos">
<dia:point val="8.5,22"/>
</dia:attribute>
<dia:attribute name="obj_bb">
<dia:rectangle val="8.42939,17.5449;13.3716,22.0706"/>
</dia:attribute>
<dia:attribute name="conn_endpoints">
<dia:point val="8.5,22"/>
<dia:point val="13,17.95"/>
</dia:attribute>
<dia:attribute name="curve_distance">
<dia:real val="-0.74169570721594136"/>
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<dia:attribute name="end_arrow">
<dia:enum val="22"/>
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<dia:attribute name="end_arrow_length">
<dia:real val="0.5"/>
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<dia:attribute name="end_arrow_width">
<dia:real val="0.5"/>
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<dia:connections>
<dia:connection handle="0" to="O15" connection="1"/>
<dia:connection handle="1" to="O13" connection="7"/>
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</dia:object>
<dia:object type="Standard - Arc" version="0" id="O22">
<dia:attribute name="obj_pos">
<dia:point val="19,7.95"/>
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<dia:attribute name="obj_bb">
<dia:rectangle val="18.5,7.9;22.05,17.525"/>
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<dia:attribute name="conn_endpoints">
<dia:point val="19,7.95"/>
<dia:point val="19,17.475"/>
</dia:attribute>
<dia:attribute name="curve_distance">
<dia:real val="-3"/>
</dia:attribute>
<dia:attribute name="end_arrow">
<dia:enum val="22"/>
</dia:attribute>
<dia:attribute name="end_arrow_length">
<dia:real val="0.5"/>
</dia:attribute>
<dia:attribute name="end_arrow_width">
<dia:real val="0.5"/>
</dia:attribute>
<dia:connections>
<dia:connection handle="0" to="O11" connection="8"/>
<dia:connection handle="1" to="O13" connection="6"/>
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</dia:object>
<dia:object type="Standard - Arc" version="0" id="O23">
<dia:attribute name="obj_pos">
<dia:point val="21,4"/>
</dia:attribute>
<dia:attribute name="obj_bb">
<dia:rectangle val="18.4981,3.9432;23.6948,17.5979"/>
</dia:attribute>
<dia:attribute name="conn_endpoints">
<dia:point val="21,4"/>
<dia:point val="19,17.475"/>
</dia:attribute>
<dia:attribute name="curve_distance">
<dia:real val="-3.5943353432190368"/>
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<dia:attribute name="end_arrow">
<dia:enum val="22"/>
</dia:attribute>
<dia:attribute name="end_arrow_length">
<dia:real val="0.5"/>
</dia:attribute>
<dia:attribute name="end_arrow_width">
<dia:real val="0.5"/>
</dia:attribute>
<dia:connections>
<dia:connection handle="0" to="O10" connection="13"/>
<dia:connection handle="1" to="O13" connection="6"/>
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</dia:object>
<dia:object type="Standard - Arc" version="0" id="O24">
<dia:attribute name="obj_pos">
<dia:point val="21,4"/>
</dia:attribute>
<dia:attribute name="obj_bb">
<dia:rectangle val="18.5011,3.94034;21.8578,13.1573"/>
</dia:attribute>
<dia:attribute name="conn_endpoints">
<dia:point val="21,4"/>
<dia:point val="19,13"/>
</dia:attribute>
<dia:attribute name="curve_distance">
<dia:real val="-1.6769027424613245"/>
</dia:attribute>
<dia:attribute name="end_arrow">
<dia:enum val="22"/>
</dia:attribute>
<dia:attribute name="end_arrow_length">
<dia:real val="0.5"/>
</dia:attribute>
<dia:attribute name="end_arrow_width">
<dia:real val="0.5"/>
</dia:attribute>
<dia:connections>
<dia:connection handle="0" to="O10" connection="13"/>
<dia:connection handle="1" to="O12" connection="8"/>
</dia:connections>
</dia:object>
<dia:object type="Standard - Text" version="0" id="O25">
<dia:attribute name="obj_pos">
<dia:point val="10.025,0.825"/>
</dia:attribute>
<dia:attribute name="obj_bb">
<dia:rectangle val="7.2,0.225;12.85,3.225"/>
</dia:attribute>
<dia:attribute name="text">
<dia:composite type="text">
<dia:attribute name="string">
<dia:string>#New bug from a
user with canconfirm
or a product without
UNCONFIRMED state#</dia:string>
</dia:attribute>
<dia:attribute name="font">
<dia:font family="sans" style="0" name="Helvetica"/>
</dia:attribute>
<dia:attribute name="height">
<dia:real val="0.69999999999999996"/>
</dia:attribute>
<dia:attribute name="pos">
<dia:point val="10.025,0.825"/>
</dia:attribute>
<dia:attribute name="color">
<dia:color val="#000000"/>
</dia:attribute>
<dia:attribute name="alignment">
<dia:enum val="1"/>
</dia:attribute>
</dia:composite>
</dia:attribute>
</dia:object>
<dia:object type="Standard - Text" version="0" id="O26">
<dia:attribute name="obj_pos">
<dia:point val="20.325,4.48321"/>
</dia:attribute>
<dia:attribute name="obj_bb">
<dia:rectangle val="14.675,3.93321;20.325,5.28321"/>
</dia:attribute>
<dia:attribute name="text">
<dia:composite type="text">
<dia:attribute name="string">
<dia:string>#Bug confirmed or
receives enough votes#</dia:string>
</dia:attribute>
<dia:attribute name="font">
<dia:font family="sans" style="0" name="Helvetica"/>
</dia:attribute>
<dia:attribute name="height">
<dia:real val="0.59999999999999998"/>
</dia:attribute>
<dia:attribute name="pos">
<dia:point val="20.325,4.48321"/>
</dia:attribute>
<dia:attribute name="color">
<dia:color val="#000000"/>
</dia:attribute>
<dia:attribute name="alignment">
<dia:enum val="2"/>
</dia:attribute>
</dia:composite>
</dia:attribute>
</dia:object>
<dia:object type="Standard - Text" version="0" id="O27">
<dia:attribute name="obj_pos">
<dia:point val="16.2865,10.1"/>
</dia:attribute>
<dia:attribute name="obj_bb">
<dia:rectangle val="16.2865,9.55;20.3865,10.9"/>
</dia:attribute>
<dia:attribute name="text">
<dia:composite type="text">
<dia:attribute name="string">
<dia:string>#Developer takes
possession#</dia:string>
</dia:attribute>
<dia:attribute name="font">
<dia:font family="sans" style="0" name="Helvetica"/>
</dia:attribute>
<dia:attribute name="height">
<dia:real val="0.59999999999999998"/>
</dia:attribute>
<dia:attribute name="pos">
<dia:point val="16.2865,10.1"/>
</dia:attribute>
<dia:attribute name="color">
<dia:color val="#000000"/>
</dia:attribute>
<dia:attribute name="alignment">
<dia:enum val="0"/>
</dia:attribute>
</dia:composite>
</dia:attribute>
</dia:object>
<dia:object type="Standard - Text" version="0" id="O28">
<dia:attribute name="obj_pos">
<dia:point val="10.7629,9.45"/>
</dia:attribute>
<dia:attribute name="obj_bb">
<dia:rectangle val="8.0629,8.8825;10.7804,10.285"/>
</dia:attribute>
<dia:attribute name="text">
<dia:composite type="text">
<dia:attribute name="string">
<dia:string>#Ownership
is changed#</dia:string>
</dia:attribute>
<dia:attribute name="font">
<dia:font family="sans" style="0" name="Helvetica"/>
</dia:attribute>
<dia:attribute name="height">
<dia:real val="0.59999999999999998"/>
</dia:attribute>
<dia:attribute name="pos">
<dia:point val="10.7629,9.45"/>
</dia:attribute>
<dia:attribute name="color">
<dia:color val="#000000"/>
</dia:attribute>
<dia:attribute name="alignment">
<dia:enum val="2"/>
</dia:attribute>
</dia:composite>
</dia:attribute>
</dia:object>
<dia:object type="Standard - Text" version="0" id="O29">
<dia:attribute name="obj_pos">
<dia:point val="21.4576,6.43623"/>
</dia:attribute>
<dia:attribute name="obj_bb">
<dia:rectangle val="17.3576,5.88623;21.4576,7.23623"/>
</dia:attribute>
<dia:attribute name="text">
<dia:composite type="text">
<dia:attribute name="string">
<dia:string>#Developer takes
possession#</dia:string>
</dia:attribute>
<dia:attribute name="font">
<dia:font family="sans" style="0" name="Helvetica"/>
</dia:attribute>
<dia:attribute name="height">
<dia:real val="0.59999999999999998"/>
</dia:attribute>
<dia:attribute name="pos">
<dia:point val="21.4576,6.43623"/>
</dia:attribute>
<dia:attribute name="color">
<dia:color val="#000000"/>
</dia:attribute>
<dia:attribute name="alignment">
<dia:enum val="2"/>
</dia:attribute>
</dia:composite>
</dia:attribute>
</dia:object>
<dia:object type="Flowchart - Box" version="0" id="O30">
<dia:attribute name="obj_pos">
<dia:point val="4.81289,11.0073"/>
</dia:attribute>
<dia:attribute name="obj_bb">
<dia:rectangle val="4.76289,10.9573;10.5629,16.2573"/>
</dia:attribute>
<dia:attribute name="elem_corner">
<dia:point val="4.81289,11.0073"/>
</dia:attribute>
<dia:attribute name="elem_width">
<dia:real val="5.6999999999999993"/>
</dia:attribute>
<dia:attribute name="elem_height">
<dia:real val="5.1999999999999993"/>
</dia:attribute>
<dia:attribute name="inner_color">
<dia:color val="#bfbfbf"/>
</dia:attribute>
<dia:attribute name="show_background">
<dia:boolean val="true"/>
</dia:attribute>
<dia:attribute name="corner_radius">
<dia:real val="0.10000000000000001"/>
</dia:attribute>
<dia:attribute name="padding">
<dia:real val="0.14999999999999999"/>
</dia:attribute>
<dia:attribute name="text">
<dia:composite type="text">
<dia:attribute name="string">
<dia:string>#Possible resolutions:
FIXED
DUPLICATE
WONTFIX
WORKSFORME
INVALID#</dia:string>
</dia:attribute>
<dia:attribute name="font">
<dia:font family="sans" style="0" name="Helvetica"/>
</dia:attribute>
<dia:attribute name="height">
<dia:real val="0.59999999999999998"/>
</dia:attribute>
<dia:attribute name="pos">
<dia:point val="4.91289,11.7573"/>
</dia:attribute>
<dia:attribute name="color">
<dia:color val="#000000"/>
</dia:attribute>
<dia:attribute name="alignment">
<dia:enum val="0"/>
</dia:attribute>
</dia:composite>
</dia:attribute>
</dia:object>
<dia:object type="Standard - Line" version="0" id="O31">
<dia:attribute name="obj_pos">
<dia:point val="10.3629,14.9073"/>
</dia:attribute>
<dia:attribute name="obj_bb">
<dia:rectangle val="10.3278,14.8722;13.1815,17.1815"/>
</dia:attribute>
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docs/en/xml/Bugzilla-Guide.xml 0 → 100644
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<?xml version="1.0"?>
<!DOCTYPE book PUBLIC "-//OASIS//DTD DocBook XML V4.1.2//EN"
"http://www.oasis-open.org/docbook/xml/4.1.2/docbookx.dtd" [
<!ENTITY % myents SYSTEM "bugzilla.ent">
%myents;
<!-- Include macros -->
<!ENTITY about SYSTEM "about.xml">
<!ENTITY conventions SYSTEM "conventions.xml">
<!ENTITY doc-index SYSTEM "index.xml">
<!ENTITY gfdl SYSTEM "gfdl.xml">
<!ENTITY glossary SYSTEM "glossary.xml">
<!ENTITY installation SYSTEM "installation.xml">
<!ENTITY administration SYSTEM "administration.xml">
<!ENTITY security SYSTEM "security.xml">
<!ENTITY using SYSTEM "using.xml">
<!ENTITY integration SYSTEM "integration.xml">
<!ENTITY index SYSTEM "index.xml">
<!ENTITY customization SYSTEM "customization.xml">
<!ENTITY troubleshooting SYSTEM "troubleshooting.xml">
<!ENTITY patches SYSTEM "patches.xml">
<!ENTITY introduction SYSTEM "introduction.xml">
<!ENTITY modules SYSTEM "modules.xml">
<!-- Things to change for a stable release:
* bz-ver to current stable
* bz-nexver to next stable
* bz-date to the release date
* landfillbase to the branch install
* Remove the BZ-DEVEL comments
- COMPILE DOCS AND CHECKIN -
Also, tag and tarball before completing
* bz-ver to devel version
For a devel release, simple bump bz-ver and bz-date
-->
<!ENTITY bz-ver "3.1.3">
<!ENTITY bz-nextver "3.2">
<!ENTITY bz-date "2008-02-01">
<!ENTITY current-year "2008">
<!ENTITY landfillbase "http://landfill.bugzilla.org/bugzilla-tip/">
<!ENTITY bz "http://www.bugzilla.org/">
<!ENTITY bzg-bugs "<ulink url='https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla&amp;component=Documentation'>Bugzilla Documentation</ulink>">
<!ENTITY mysql "http://www.mysql.com/">
<!ENTITY min-perl-ver "5.8.1">
]>
<!-- Coding standards for this document
* Other than the GFDL, please use the "section" tag instead of "sect1",
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* Use Entities to include files for new chapters in Bugzilla-Guide.xml.
* Try to use Entities for frequently-used passages of text as well.
* Ensure all documents compile cleanly to HTML after modification.
The warning, "DTDDECL catalog types not supported" is normal.
* Try to index important terms wherever possible.
* Use "glossterm" whenever you introduce a new term.
* Follow coding standards at http://www.tldp.org, and
check out the KDE guidelines (they are nice, too)
http://i18n.kde.org/doc/markup.html
* All tags should be lowercase.
* Please use sensible spacing. The comments at the very end of each
file define reasonable defaults for PSGML mode in EMACS.
* Double-indent tags, use double spacing whenever possible, and
try to avoid clutter and feel free to waste space in the code to make it
more readable.
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<book id="index">
<!-- Header -->
<bookinfo>
<title>The Bugzilla Guide - &bz-ver;
<!-- BZ-DEVEL -->Development <!-- /BZ-DEVEL -->
Release</title>
<authorgroup>
<corpauthor>The Bugzilla Team</corpauthor>
</authorgroup>
<pubdate>&bz-date;</pubdate>
<abstract>
<para>
This is the documentation for Bugzilla, a
bug-tracking system from mozilla.org.
Bugzilla is an enterprise-class piece of software
that tracks millions of bugs and issues for hundreds of
organizations around the world.
</para>
<para>
The most current version of this document can always be found on the
<ulink url="http://www.bugzilla.org/docs/">Bugzilla
Documentation Page</ulink>.
</para>
</abstract>
<keywordset>
<keyword>Bugzilla</keyword>
<keyword>Guide</keyword>
<keyword>installation</keyword>
<keyword>FAQ</keyword>
<keyword>administration</keyword>
<keyword>integration</keyword>
<keyword>MySQL</keyword>
<keyword>Mozilla</keyword>
<keyword>webtools</keyword>
</keywordset>
</bookinfo>
<!-- About This Guide -->
&about;
<!-- Installing Bugzilla -->
&installation;
<!-- Administering Bugzilla -->
&administration;
<!-- Securing Bugzilla -->
&security;
<!-- Using Bugzilla -->
&using;
<!-- Customizing Bugzilla -->
&customization;
<!-- Appendix: Troubleshooting -->
&troubleshooting;
<!-- Appendix: Custom Patches -->
&patches;
<!-- Appendix: Manually Installing Perl Modules -->
&modules;
<!-- Appendix: GNU Free Documentation License -->
&gfdl;
<!-- Glossary -->
&glossary;
<!-- Index -->
&index;
</book>
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Local variables:
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docs/en/xml/about.xml 0 → 100644
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<!-- <!DOCTYPE chapter PUBLIC "-//OASIS//DTD DocBook V4.1//EN" [
<!ENTITY conventions SYSTEM "conventions.xml"> ] > -->
<!-- $Id: about.xml,v 1.1 2008/04/03 19:05:43 lpsolit%gmail.com Exp $ -->
<chapter id="about">
<title>About This Guide</title>
<section id="copyright">
<title>Copyright Information</title>
<para>This document is copyright (c) 2000-&current-year; by the various
Bugzilla contributors who wrote it.</para>
<blockquote>
<para>
Permission is granted to copy, distribute and/or modify this
document under the terms of the GNU Free Documentation
License, Version 1.1 or any later version published by the
Free Software Foundation; with no Invariant Sections, no
Front-Cover Texts, and with no Back-Cover Texts. A copy of
the license is included in <xref linkend="gfdl"/>.
</para>
</blockquote>
<para>
If you have any questions regarding this document, its
copyright, or publishing this document in non-electronic form,
please contact the Bugzilla Team.
</para>
</section>
<section id="disclaimer">
<title>Disclaimer</title>
<para>
No liability for the contents of this document can be accepted.
Follow the instructions herein at your own risk.
This document may contain errors
and inaccuracies that may damage your system, cause your partner
to leave you, your boss to fire you, your cats to
pee on your furniture and clothing, and global thermonuclear
war. Proceed with caution.
</para>
<para>
Naming of particular products or brands should not be seen as
endorsements, with the exception of the term "GNU/Linux". We
wholeheartedly endorse the use of GNU/Linux; it is an extremely
versatile, stable,
and robust operating system that offers an ideal operating
environment for Bugzilla.
</para>
<para>
Although the Bugzilla development team has taken great care to
ensure that all exploitable bugs have been fixed, security holes surely
exist in any piece of code. Great care should be taken both in
the installation and usage of this software. The Bugzilla development
team members assume no liability for your use of Bugzilla. You have
the source code, and are responsible for auditing it yourself to ensure
your security needs are met.
</para>
</section>
<!-- Section 2: New Versions -->
<section id="newversions">
<title>New Versions</title>
<para>
This is the &bz-ver; version of The Bugzilla Guide. It is so named
to match the current version of Bugzilla.
<!-- BZ-DEVEL --> This version of the guide, like its associated Bugzilla version, is a
development version.<!-- /BZ-DEVEL -->
</para>
<para>
The latest version of this guide can always be found at <ulink
url="http://www.bugzilla.org"/>, or checked out via CVS by
following the <ulink url="http://www.mozilla.org/cvs.html">Mozilla
CVS</ulink> instructions and check out the
<filename>mozilla/webtools/bugzilla/docs/</filename>
subtree. However, you should read the version
which came with the Bugzilla release you are using.
</para>
<para>
The Bugzilla Guide, or a section of it, is also available in
the following languages:
<ulink url="http://www.traduc.org/docs/guides/lecture/bugzilla/">French</ulink>,
<ulink url="http://bugzilla-de.sourceforge.net/docs/html/">German</ulink>,
<ulink url="http://www.bugzilla.jp/docs/2.18/">Japanese</ulink>.
Note that these may be outdated or not up to date.
</para>
<para>
In addition, there are Bugzilla template localization projects in
the following languages. They may have translated documentation
available:
<ulink url="http://sourceforge.net/projects/bugzilla-ar/">Arabic</ulink>,
<ulink url="http://sourceforge.net/projects/bugzilla-be/">Belarusian</ulink>,
<ulink url="http://openfmi.net/projects/mozilla-bg/">Bulgarian</ulink>,
<ulink url="http://sourceforge.net/projects/bugzilla-br/">Brazilian Portuguese</ulink>,
<ulink url="http://sourceforge.net/projects/bugzilla-cn/">Chinese</ulink>,
<ulink url="http://sourceforge.net/projects/bugzilla-fr/">French</ulink>,
<ulink url="http://germzilla.ganderbay.net/">German</ulink>,
<ulink url="http://sourceforge.net/projects/bugzilla-it/">Italian</ulink>,
<ulink url="http://www.bugzilla.jp/about/jp.html">Japanese</ulink>,
<ulink url="http://sourceforge.net/projects/bugzilla-kr/">Korean</ulink>,
<ulink url="http://sourceforge.net/projects/bugzilla-ru/">Russian</ulink> and
<ulink url="http://sourceforge.net/projects/bugzilla-es/">Spanish</ulink>.
</para>
<para>
If you would like to volunteer to translate the Guide into additional
languages, please contact
<ulink url="mailto:justdave@bugzilla.org">Dave Miller</ulink>.
</para>
</section>
<section id="credits">
<title>Credits</title>
<para>
The people listed below have made enormous contributions to the
creation of this Guide, through their writing, dedicated hacking efforts,
numerous e-mail and IRC support sessions, and overall excellent
contribution to the Bugzilla community:
</para>
<!-- TODO: This is evil... there has to be a valid way to get this look -->
<variablelist>
<varlistentry>
<term>Matthew P. Barnson <email>mbarnson@sisna.com</email></term>
<listitem>
<para>for the Herculean task of pulling together the Bugzilla Guide
and shepherding it to 2.14.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term>Terry Weissman <email>terry@mozilla.org</email></term>
<listitem>
<para>for initially writing Bugzilla and creating the README upon
which the UNIX installation documentation is largely based.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term>Tara Hernandez <email>tara@tequilarists.org</email></term>
<listitem>
<para>for keeping Bugzilla development going strong after Terry left
mozilla.org and for running landfill.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term>Dave Lawrence <email>dkl@redhat.com</email></term>
<listitem>
<para>for providing insight into the key differences between Red
Hat's customized Bugzilla.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term>Dawn Endico <email>endico@mozilla.org</email></term>
<listitem>
<para>for being a hacker extraordinaire and putting up with Matthew's
incessant questions and arguments on irc.mozilla.org in #mozwebtools
</para>
</listitem>
</varlistentry>
<varlistentry>
<term>Jacob Steenhagen <email>jake@bugzilla.org</email></term>
<listitem>
<para>for taking over documentation during the 2.17 development
period.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term>Dave Miller <email>justdave@bugzilla.org</email></term>
<listitem>
<para>for taking over as project lead when Tara stepped down and
continually pushing for the documentation to be the best it can be.
</para>
</listitem>
</varlistentry>
</variablelist>
<para>
Thanks also go to the following people for significant contributions
to this documentation:
<simplelist type="inline">
<member>Kevin Brannen</member>
<member>Vlad Dascalu</member>
<member>Ben FrantzDale</member>
<member>Eric Hanson</member>
<member>Zach Lipton</member>
<member>Gervase Markham</member>
<member>Andrew Pearson</member>
<member>Joe Robins</member>
<member>Spencer Smith</member>
<member>Ron Teitelbaum</member>
<member>Shane Travis</member>
<member>Martin Wulffeld</member>
</simplelist>.
</para>
<para>
Also, thanks are due to the members of the
<ulink url="news://news.mozilla.org/mozilla.support.bugzilla">
mozilla.support.bugzilla</ulink>
newsgroup (and its predecessor, netscape.public.mozilla.webtools).
Without your discussions, insight, suggestions, and patches,
this could never have happened.
</para>
</section>
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&conventions;
</chapter>
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<!-- <!DOCTYPE section PUBLIC "-//OASIS//DTD DocBook V4.1//EN"> -->
<section id="conventions">
<title>Document Conventions</title>
<indexterm zone="conventions">
<primary>conventions</primary>
</indexterm>
<para>This document uses the following conventions:</para>
<informaltable frame="none">
<tgroup cols="2">
<thead>
<row>
<entry>Descriptions</entry>
<entry>Appearance</entry>
</row>
</thead>
<tbody>
<row>
<entry>Caution</entry>
<entry>
<caution>
<para>Don't run with scissors!</para>
</caution>
</entry>
</row>
<row>
<entry>Hint or Tip</entry>
<entry>
<tip>
<para>For best results... </para>
</tip>
</entry>
</row>
<row>
<entry>Note</entry>
<entry>
<note>
<para>Dear John...</para>
</note>
</entry>
</row>
<row>
<entry>Warning</entry>
<entry>
<warning>
<para>Read this or the cat gets it.</para>
</warning>
</entry>
</row>
<row>
<entry>File or directory name</entry>
<entry>
<filename>filename</filename>
</entry>
</row>
<row>
<entry>Command to be typed</entry>
<entry>
<command>command</command>
</entry>
</row>
<row>
<entry>Application name</entry>
<entry>
<application>application</application>
</entry>
</row>
<row>
<entry>
Normal user's prompt under bash shell</entry>
<entry>bash$</entry>
</row>
<row>
<entry>
Root user's prompt under bash shell</entry>
<entry>bash#</entry>
</row>
<row>
<entry>
Normal user's prompt under tcsh shell</entry>
<entry>tcsh$</entry>
</row>
<row>
<entry>Environment variables</entry>
<entry>
<envar>VARIABLE</envar>
</entry>
</row>
<row>
<entry>Term found in the glossary</entry>
<entry>
<glossterm linkend="gloss-bugzilla">Bugzilla</glossterm>
</entry>
</row>
<row>
<entry>Code example</entry>
<entry>
<programlisting><sgmltag class="starttag">para</sgmltag>
Beginning and end of paragraph
<sgmltag class="endtag">para</sgmltag></programlisting>
</entry>
</row>
</tbody>
</tgroup>
</informaltable>
<para>
This documentation is maintained in DocBook 4.1.2 XML format.
Changes are best submitted as plain text or XML diffs, attached
to a bug filed in the &bzg-bugs; component.
</para>
</section>
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sgml-local-ecat-files:nil
sgml-minimize-attributes:nil
sgml-namecase-general:t
sgml-omittag:t
sgml-parent-document:("Bugzilla-Guide.xml" "book" "chapter")
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<chapter id="customization">
<title>Customizing Bugzilla</title>
<section id="cust-skins">
<title>Custom Skins</title>
<para>
Bugzilla allows you to have multiple skins. These are custom CSS and possibly
also custom images for Bugzilla. To create a new custom skin, you have two
choices:
<itemizedlist>
<listitem>
<para>
Make a single CSS file, and put it in the
<filename>skins/contrib</filename> directory.
</para>
</listitem>
<listitem>
<para>
Make a directory that contains all the same CSS file
names as <filename>skins/standard/</filename>, and put
your directory in <filename>skins/contrib/</filename>.
</para>
</listitem>
</itemizedlist>
</para>
<para>
After you put the file or the directory there, make sure to run checksetup.pl
so that it can reset the file permissions correctly.
</para>
<para>
After you have installed the new skin, it will show up as an option in the
user's General Preferences. If you would like to force a particular skin on all
users, just select it in the Default Preferences and then uncheck "Enabled" on
the preference.
</para>
</section>
<section id="cust-templates">
<title>Template Customization</title>
<para>
Administrators can configure the look and feel of Bugzilla without
having to edit Perl files or face the nightmare of massive merge
conflicts when they upgrade to a newer version in the future.
</para>
<para>
Templatization also makes localized versions of Bugzilla possible,
for the first time. It's possible to have Bugzilla's UI language
determined by the user's browser. More information is available in
<xref linkend="template-http-accept"/>.
</para>
<section id="template-directory">
<title>Template Directory Structure</title>
<para>
The template directory structure starts with top level directory
named <filename>template</filename>, which contains a directory
for each installed localization. The next level defines the
language used in the templates. Bugzilla comes with English
templates, so the directory name is <filename>en</filename>,
and we will discuss <filename>template/en</filename> throughout
the documentation. Below <filename>template/en</filename> is the
<filename>default</filename> directory, which contains all the
standard templates shipped with Bugzilla.
</para>
<warning>
<para>
A directory <filename>data/templates</filename> also exists;
this is where Template Toolkit puts the compiled versions of
the templates from either the default or custom directories.
<emphasis>Do not</emphasis> directly edit the files in this
directory, or all your changes will be lost the next time
Template Toolkit recompiles the templates.
</para>
</warning>
</section>
<section id="template-method">
<title>Choosing a Customization Method</title>
<para>
If you want to edit Bugzilla's templates, the first decision
you must make is how you want to go about doing so. There are two
choices, and which you use depends mainly on the scope of your
modifications, and the method you plan to use to upgrade Bugzilla.
</para>
<para>
The first method of making customizations is to directly edit the
templates found in <filename>template/en/default</filename>.
This is probably the best way to go about it if you are going to
be upgrading Bugzilla through CVS, because if you then execute
a <command>cvs update</command>, any changes you have made will
be merged automagically with the updated versions.
</para>
<note>
<para>
If you use this method, and CVS conflicts occur during an
update, the conflicted templates (and possibly other parts
of your installation) will not work until they are resolved.
</para>
</note>
<para>
The second method is to copy the templates to be modified
into a mirrored directory structure under
<filename>template/en/custom</filename>. Templates in this
directory structure automatically override any identically-named
and identically-located templates in the
<filename>default</filename> directory.
</para>
<note>
<para>
The <filename>custom</filename> directory does not exist
at first and must be created if you want to use it.
</para>
</note>
<para>
The second method of customization should be used if you
use the overwriting method of upgrade, because otherwise
your changes will be lost. This method may also be better if
you are using the CVS method of upgrading and are going to make major
changes, because it is guaranteed that the contents of this directory
will not be touched during an upgrade, and you can then decide whether
to continue using your own templates, or make the effort to merge your
changes into the new versions by hand.
</para>
<para>
Using this method, your installation may break if incompatible
changes are made to the template interface. Such changes should
be documented in the release notes, provided you are using a
stable release of Bugzilla. If you use using unstable code, you will
need to deal with this one yourself, although if possible the changes
will be mentioned before they occur in the deprecations section of the
previous stable release's release notes.
</para>
<note>
<para>
Regardless of which method you choose, it is recommended that
you run <command>./checksetup.pl</command> after creating or
editing any templates in the <filename>template/en/default</filename>
directory, and after editing any templates in the
<filename>custom</filename> directory.
</para>
</note>
<warning>
<para>
It is <emphasis>required</emphasis> that you run
<command>./checksetup.pl</command> after creating a new
template in the <filename>custom</filename> directory. Failure
to do so will raise an incomprehensible error message.
</para>
</warning>
</section>
<section id="template-edit">
<title>How To Edit Templates</title>
<note>
<para>
If you are making template changes that you intend on submitting back
for inclusion in standard Bugzilla, you should read the relevant
sections of the
<ulink url="http://www.bugzilla.org/docs/developer.html">Developers'
Guide</ulink>.
</para>
</note>
<para>
The syntax of the Template Toolkit language is beyond the scope of
this guide. It's reasonably easy to pick up by looking at the current
templates; or, you can read the manual, available on the
<ulink url="http://www.template-toolkit.org">Template Toolkit home
page</ulink>.
</para>
<para>
One thing you should take particular care about is the need
to properly HTML filter data that has been passed into the template.
This means that if the data can possibly contain special HTML characters
such as &lt;, and the data was not intended to be HTML, they need to be
converted to entity form, i.e. &amp;lt;. You use the 'html' filter in the
Template Toolkit to do this. If you forget, you may open up
your installation to cross-site scripting attacks.
</para>
<para>
Also note that Bugzilla adds a few filters of its own, that are not
in standard Template Toolkit. In particular, the 'url_quote' filter
can convert characters that are illegal or have special meaning in URLs,
such as &amp;, to the encoded form, i.e. %26. This actually encodes most
characters (but not the common ones such as letters and numbers and so
on), including the HTML-special characters, so there's never a need to
HTML filter afterwards.
</para>
<para>
Editing templates is a good way of doing a <quote>poor man's custom
fields</quote>.
For example, if you don't use the Status Whiteboard, but want to have
a free-form text entry box for <quote>Build Identifier</quote>,
then you can just
edit the templates to change the field labels. It's still be called
status_whiteboard internally, but your users don't need to know that.
</para>
</section>
<section id="template-formats">
<title>Template Formats and Types</title>
<para>
Some CGI's have the ability to use more than one template. For example,
<filename>buglist.cgi</filename> can output itself as RDF, or as two
formats of HTML (complex and simple). The mechanism that provides this
feature is extensible.
</para>
<para>
Bugzilla can support different types of output, which again can have
multiple formats. In order to request a certain type, you can append
the &amp;ctype=&lt;contenttype&gt; (such as rdf or html) to the
<filename>&lt;cginame&gt;.cgi</filename> URL. If you would like to
retrieve a certain format, you can use the &amp;format=&lt;format&gt;
(such as simple or complex) in the URL.
</para>
<para>
To see if a CGI supports multiple output formats and types, grep the
CGI for <quote>get_format</quote>. If it's not present, adding
multiple format/type support isn't too hard - see how it's done in
other CGIs, e.g. config.cgi.
</para>
<para>
To make a new format template for a CGI which supports this,
open a current template for
that CGI and take note of the INTERFACE comment (if present.) This
comment defines what variables are passed into this template. If
there isn't one, I'm afraid you'll have to read the template and
the code to find out what information you get.
</para>
<para>
Write your template in whatever markup or text style is appropriate.
</para>
<para>
You now need to decide what content type you want your template
served as. The content types are defined in the
<filename>Bugzilla/Constants.pm</filename> file in the
<filename>contenttypes</filename>
constant. If your content type is not there, add it. Remember
the three- or four-letter tag assigned to your content type.
This tag will be part of the template filename.
</para>
<note>
<para>
After adding or changing a content type, it's suitable to edit
<filename>Bugzilla/Constants.pm</filename> in order to reflect
the changes. Also, the file should be kept up to date after an
upgrade if content types have been customized in the past.
</para>
</note>
<para>
Save the template as <filename>&lt;stubname&gt;-&lt;formatname&gt;.&lt;contenttypetag&gt;.tmpl</filename>.
Try out the template by calling the CGI as
<filename>&lt;cginame&gt;.cgi?format=&lt;formatname&gt;&amp;ctype=&lt;type&gt;</filename> .
</para>
</section>
<section id="template-specific">
<title>Particular Templates</title>
<para>
There are a few templates you may be particularly interested in
customizing for your installation.
</para>
<para>
<command>index.html.tmpl</command>:
This is the Bugzilla front page.
</para>
<para>
<command>global/header.html.tmpl</command>:
This defines the header that goes on all Bugzilla pages.
The header includes the banner, which is what appears to users
and is probably what you want to edit instead. However the
header also includes the HTML HEAD section, so you could for
example add a stylesheet or META tag by editing the header.
</para>
<para>
<command>global/banner.html.tmpl</command>:
This contains the <quote>banner</quote>, the part of the header
that appears
at the top of all Bugzilla pages. The default banner is reasonably
barren, so you'll probably want to customize this to give your
installation a distinctive look and feel. It is recommended you
preserve the Bugzilla version number in some form so the version
you are running can be determined, and users know what docs to read.
</para>
<para>
<command>global/footer.html.tmpl</command>:
This defines the footer that goes on all Bugzilla pages. Editing
this is another way to quickly get a distinctive look and feel for
your Bugzilla installation.
</para>
<para>
<command>global/variables.none.tmpl</command>:
This defines a list of terms that may be changed in order to
<quote>brand</quote> the Bugzilla instance In this way, terms
like <quote>bugs</quote> can be replaced with <quote>issues</quote>
across the whole Bugzilla installation. The name
<quote>Bugzilla</quote> and other words can be customized as well.
</para>
<para>
<command>list/table.html.tmpl</command>:
This template controls the appearance of the bug lists created
by Bugzilla. Editing this template allows per-column control of
the width and title of a column, the maximum display length of
each entry, and the wrap behaviour of long entries.
For long bug lists, Bugzilla inserts a 'break' every 100 bugs by
default; this behaviour is also controlled by this template, and
that value can be modified here.
</para>
<para>
<command>bug/create/user-message.html.tmpl</command>:
This is a message that appears near the top of the bug reporting page.
By modifying this, you can tell your users how they should report
bugs.
</para>
<para>
<command>bug/process/midair.html.tmpl</command>:
This is the page used if two people submit simultaneous changes to the
same bug. The second person to submit their changes will get this page
to tell them what the first person did, and ask if they wish to
overwrite those changes or go back and revisit the bug. The default
title and header on this page read "Mid-air collision detected!" If
you work in the aviation industry, or other environment where this
might be found offensive (yes, we have true stories of this happening)
you'll want to change this to something more appropriate for your
environment.
</para>
<para>
<command>bug/create/create.html.tmpl</command> and
<command>bug/create/comment.txt.tmpl</command>:
You may not wish to go to the effort of creating custom fields in
Bugzilla, yet you want to make sure that each bug report contains
a number of pieces of important information for which there is not
a special field. The bug entry system has been designed in an
extensible fashion to enable you to add arbitrary HTML widgets,
such as drop-down lists or textboxes, to the bug entry page
and have their values appear formatted in the initial comment.
A hidden field that indicates the format should be added inside
the form in order to make the template functional. Its value should
be the suffix of the template filename. For example, if the file
is called <filename>create-cust.html.tmpl</filename>, then
<programlisting>&lt;input type="hidden" name="format" value="cust"&gt;</programlisting>
should be used inside the form.
</para>
<para>
An example of this is the mozilla.org
<ulink url="http://landfill.bugzilla.org/bugzilla-tip/enter_bug.cgi?product=WorldControl&amp;format=guided">guided
bug submission form</ulink>. The code for this comes with the Bugzilla
distribution as an example for you to copy. It can be found in the
files
<filename>create-guided.html.tmpl</filename> and
<filename>comment-guided.html.tmpl</filename>.
</para>
<para>
So to use this feature, create a custom template for
<filename>enter_bug.cgi</filename>. The default template, on which you
could base it, is
<filename>custom/bug/create/create.html.tmpl</filename>.
Call it <filename>create-&lt;formatname&gt;.html.tmpl</filename>, and
in it, add widgets for each piece of information you'd like
collected - such as a build number, or set of steps to reproduce.
</para>
<para>
Then, create a template like
<filename>custom/bug/create/comment.txt.tmpl</filename>, and call it
<filename>comment-&lt;formatname&gt;.txt.tmpl</filename>. This
template should reference the form fields you have created using
the syntax <filename>[% form.&lt;fieldname&gt; %]</filename>. When a
bug report is
submitted, the initial comment attached to the bug report will be
formatted according to the layout of this template.
</para>
<para>
For example, if your custom enter_bug template had a field
<programlisting>&lt;input type="text" name="buildid" size="30"&gt;</programlisting>
and then your comment.txt.tmpl had
<programlisting>BuildID: [% form.buildid %]</programlisting>
then something like
<programlisting>BuildID: 20020303</programlisting>
would appear in the initial comment.
</para>
</section>
<section id="template-http-accept">
<title>Configuring Bugzilla to Detect the User's Language</title>
<para>Bugzilla honours the user's Accept: HTTP header. You can install
templates in other languages, and Bugzilla will pick the most appropriate
according to a priority order defined by you. Many
language templates can be obtained from <ulink
url="http://www.bugzilla.org/download.html#localizations"/>. Instructions
for submitting new languages are also available from that location.
</para>
</section>
</section>
<section id="cust-hooks">
<title>The Bugzilla Extension Mechanism</title>
<warning>
<para>
Custom extensions require Template Toolkit version 2.12 or
above, or the application of a patch. See <ulink
url="http://bugzilla.mozilla.org/show_bug.cgi?id=239112">bug
239112</ulink> for details.
</para>
</warning>
<para>
Extensions are a way for extensions to Bugzilla to insert code
into the standard Bugzilla templates and source files
without modifying these files themselves. The extension mechanism
defines a consistent API for extending the standard templates and source files
in a way that cleanly separates standard code from extension code.
Hooks reduce merge conflicts and make it easier to write extensions that work
across multiple versions of Bugzilla, making upgrading a Bugzilla installation
with installed extensions easier. Furthermore, they make it easy to install
and remove extensions as each extension is nothing more than a
simple directory structure.
</para>
<para>
There are two main types of hooks: code hooks and template hooks. Code
hooks allow extensions to invoke code at specific points in various
source files, while template hooks allow extensions to add elements to
the Bugzilla user interface.
</para>
<para>
A hook is just a named place in a standard source or template file
where extension source code or template files for that hook get processed.
Each extension has a corresponding directory in the Bugzilla directory
tree (<filename>BUGZILLA_ROOT/extensions/extension_name</filename>). Hooking
an extension source file or template to a hook is as simple as putting
the extension file into extension's template or code directory.
When Bugzilla processes the source file or template and reaches the hook,
it will process all extension files in the hook's directory.
The hooks themselves can be added into any source file or standard template
upon request by extension authors.
</para>
<para>
To use hooks to extend Bugzilla, first make sure there is
a hook at the appropriate place within the source file or template you
want to extend. The exact appearance of a hook depends on if the hook
is a code hook or a template hook.
</para>
<para>
Code hooks appear in Bugzilla source files as a single method call
in the format <literal role="code">Bugzilla::Hook->process("<varname>name</varname>");</literal>.
For instance, <filename>enter_bug.cgi</filename> may invoke the hook
"<varname>enter_bug-entrydefaultvars</varname>". Thus, a source file at
<filename>BUGZILLA_ROOT/extensions/EXTENSION_NAME/code/enter_bug-entrydefaultvars.pl</filename>
will be automatically invoked when the code hook is reached.
</para>
<para>
Template hooks appear in the standard Bugzilla templates as a
single directive in the format
<literal role="code">[% Hook.process("<varname>name</varname>") %]</literal>,
where <varname>name</varname> is the unique name of the hook.
</para>
<para>
If you aren't sure what you want to extend or just want to browse the
available hooks, either use your favorite multi-file search
tool (e.g. <command>grep</command>) to search the standard templates
for occurrences of <methodname>Hook.process</methodname> or the source
files for occurrences of <methodname>Bugzilla::Hook::process</methodname>.
</para>
<para>
If there is no hook at the appropriate place within the Bugzilla
source file or template you want to extend,
<ulink url="http://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla&amp;component=User%20Interface">file
a bug requesting one</ulink>, specifying:
</para>
<simplelist>
<member>the source or template file for which you are
requesting a hook;</member>
<member>
where in the file you would like the hook to be placed
(line number/position for latest version of the file in CVS
or description of location);
</member>
<member>the purpose of the hook;</member>
<member>a link to information about your extension, if any.</member>
</simplelist>
<para>
The Bugzilla reviewers will promptly review each hook request,
name the hook, add it to the template or source file, and check
the new version of the template into CVS.
</para>
<para>
You may optionally attach a patch to the bug which implements the hook
and check it in yourself after receiving approval from a Bugzilla
reviewer. The developers may suggest changes to the location of the
hook based on their analysis of your needs or so the hook can satisfy
the needs of multiple extensions, but the process of getting hooks
approved and checked in is not as stringent as the process for general
changes to Bugzilla, and any extension, whether released or still in
development, can have hooks added to meet their needs.
</para>
<para>
After making sure the hook you need exists (or getting it added if not),
add your extension to the directory within the Bugzilla
extensions tree corresponding to the hook.
</para>
<para>
That's it! Now, when the source file or template containing the hook
is processed, your extension file will be processed at the point
where the hook appears.
</para>
<para>
For example, let's say you have an extension named Projman that adds
project management capabilities to Bugzilla. Projman has an
administration interface <filename>edit-projects.cgi</filename>,
and you want to add a link to it into the navigation bar at the bottom
of every Bugzilla page for those users who are authorized
to administer projects.
</para>
<para>
The navigation bar is generated by the template file
<filename>useful-links.html.tmpl</filename>, which is located in
the <filename>global/</filename> subdirectory on the standard Bugzilla
template path
<filename>BUGZILLA_ROOT/template/en/default/</filename>.
Looking in <filename>useful-links.html.tmpl</filename>, you find
the following hook at the end of the list of standard Bugzilla
administration links:
</para>
<programlisting><![CDATA[...
[% ', <a href="editkeywords.cgi">keywords</a>'
IF user.groups.editkeywords %]
[% Hook.process("edit") %]
...]]></programlisting>
<para>
The corresponding extension file for this hook is
<filename>BUGZILLA_ROOT/extensions/projman/template/en/hook/global/useful-links-edit.html.tmpl</filename>.
You then create that template file and add the following constant:
</para>
<programlisting><![CDATA[...[% ', <a href="edit-projects.cgi">projects</a>' IF user.groups.projman_admins %]]]></programlisting>
<para>
Voila! The link now appears after the other administration links in the
navigation bar for users in the <literal>projman_admins</literal> group.
</para>
<para>
Now, let us say your extension adds a custom "project_manager" field
to enter_bug.cgi. You want to modify the CGI script to set the default
project manager to be productname@company.com. Looking at
<filename>enter_bug.cgi</filename>, you see the enter_bug-entrydefaultvars
hook near the bottom of the file before the default form values are set.
The corresponding extension source file for this hook is located at
<filename>BUGZILLA_ROOT/extensions/projman/code/enter_bug-entrydefaultvars.pl</filename>.
You then create that file and add the following:
</para>
<programlisting>$default{'project_manager'} = $product.'@company.com';</programlisting>
<para>
This code will be invoked whenever enter_bug.cgi is executed.
Assuming that the rest of the customization was completed (e.g. the
custom field was added to the enter_bug template and the required hooks
were used in process_bug.cgi), the new field will now have this
default value.
</para>
<para>
Notes:
</para>
<itemizedlist>
<listitem>
<para>
If your extension includes entirely new templates in addition to
extensions of standard templates, it should store those new
templates in its
<filename>BUGZILLA_ROOT/extensions/template/en/</filename>
directory. Extension template directories, like the
<filename>default/</filename> and <filename>custom/</filename>
directories, are part of the template search path, so putting templates
there enables them to be found by the template processor.
</para>
<para>
The template processor looks for templates first in the
<filename>custom/</filename> directory (i.e. templates added by the
specific installation), then in the <filename>extensions/</filename>
directory (i.e. templates added by extensions), and finally in the
<filename>default/</filename> directory (i.e. the standard Bugzilla
templates). Thus, installation-specific templates override both
default and extension templates.
</para>
</listitem>
<listitem>
<para>
If you are looking to customize Bugzilla, you can also take advantage
of template hooks. To do so, create a directory in
<filename>BUGZILLA_ROOT/template/en/custom/hook/</filename>
that corresponds to the hook you wish to use, then place your
customization templates into those directories. For example,
if you wanted to use the hook "end" in
<filename>global/useful-links.html.tmpl</filename>, you would
create the directory <filename>BUGZILLA_ROOT/template/en/custom/hook/
global/useful-links.html.tmpl/end/</filename> and add your customization
template to this directory.
</para>
<para>
Obviously this method of customizing Bugzilla only lets you add code
to the standard source files and templates; you cannot change the
existing code. Nevertheless, for those customizations that only add
code, this method can reduce conflicts when merging changes,
making upgrading your customized Bugzilla installation easier.
</para>
</listitem>
</itemizedlist>
</section>
<section id="cust-change-permissions">
<title>Customizing Who Can Change What</title>
<warning>
<para>
This feature should be considered experimental; the Bugzilla code you
will be changing is not stable, and could change or move between
versions. Be aware that if you make modifications as outlined here,
you may have
to re-make them or port them if Bugzilla changes internally between
versions, and you upgrade.
</para>
</warning>
<para>
Companies often have rules about which employees, or classes of employees,
are allowed to change certain things in the bug system. For example,
only the bug's designated QA Contact may be allowed to VERIFY the bug.
Bugzilla has been
designed to make it easy for you to write your own custom rules to define
who is allowed to make what sorts of value transition.
</para>
<para>
By default, assignees, QA owners and users
with <emphasis>editbugs</emphasis> privileges can edit all fields of bugs,
except group restrictions (unless they are members of the groups they
are trying to change). Bug reporters also have the ability to edit some
fields, but in a more restrictive manner. Other users, without
<emphasis>editbugs</emphasis> privileges, can not edit
bugs, except to comment and add themselves to the CC list.
</para>
<para>
For maximum flexibility, customizing this means editing Bugzilla's Perl
code. This gives the administrator complete control over exactly who is
allowed to do what. The relevant method is called
<filename>check_can_change_field()</filename>,
and is found in <filename>Bug.pm</filename> in your
Bugzilla/ directory. If you open that file and search for
<quote>sub check_can_change_field</quote>, you'll find it.
</para>
<para>
This function has been carefully commented to allow you to see exactly
how it works, and give you an idea of how to make changes to it.
Certain marked sections should not be changed - these are
the <quote>plumbing</quote> which makes the rest of the function work.
In between those sections, you'll find snippets of code like:
<programlisting> # Allow the assignee to change anything.
if ($ownerid eq $whoid) {
return 1;
}</programlisting>
It's fairly obvious what this piece of code does.
</para>
<para>
So, how does one go about changing this function? Well, simple changes
can be made just by removing pieces - for example, if you wanted to
prevent any user adding a comment to a bug, just remove the lines marked
<quote>Allow anyone to change comments.</quote> If you don't want the
Reporter to have any special rights on bugs they have filed, just
remove the entire section that deals with the Reporter.
</para>
<para>
More complex customizations are not much harder. Basically, you add
a check in the right place in the function, i.e. after all the variables
you are using have been set up. So, don't look at $ownerid before
$ownerid has been obtained from the database. You can either add a
positive check, which returns 1 (allow) if certain conditions are true,
or a negative check, which returns 0 (deny.) E.g.:
<programlisting> if ($field eq "qacontact") {
if (Bugzilla->user->groups("quality_assurance")) {
return 1;
}
else {
return 0;
}
}</programlisting>
This says that only users in the group "quality_assurance" can change
the QA Contact field of a bug.
</para>
<para>
Getting more weird:
<programlisting><![CDATA[ if (($field eq "priority") &&
(Bugzilla->user->email =~ /.*\@example\.com$/))
{
if ($oldvalue eq "P1") {
return 1;
}
else {
return 0;
}
}]]></programlisting>
This says that if the user is trying to change the priority field,
and their email address is @example.com, they can only do so if the
old value of the field was "P1". Not very useful, but illustrative.
</para>
<warning>
<para>
If you are modifying <filename>process_bug.cgi</filename> in any
way, do not change the code that is bounded by DO_NOT_CHANGE blocks.
Doing so could compromise security, or cause your installation to
stop working entirely.
</para>
</warning>
<para>
For a list of possible field names, look at the bugs table in the
database. If you need help writing custom rules for your organization,
ask in the newsgroup.
</para>
</section>
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&integration;
</chapter>
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<!-- <!DOCTYPE appendix PUBLIC "-//OASIS//DTD DocBook V4.1//EN"> -->
<appendix id="gfdl">
<title>GNU Free Documentation License</title>
<!-- - GNU Project - Free Software Foundation (FSF) -->
<!-- LINK REV="made" HREF="mailto:webmasters@gnu.org" -->
<!-- section>
<title>GNU Free Documentation License</title -->
<para>Version 1.1, March 2000</para>
<blockquote>
<para>Copyright (C) 2000 Free Software Foundation, Inc. 59 Temple Place,
Suite 330, Boston, MA 02111-1307 USA Everyone is permitted to copy and
distribute verbatim copies of this license document, but changing it is
not allowed.</para>
</blockquote>
<section label="0" id="gfdl-0">
<title>Preamble</title>
<para>The purpose of this License is to make a manual, textbook, or other
written document "free" in the sense of freedom: to assure everyone the
effective freedom to copy and redistribute it, with or without modifying
it, either commercially or noncommercially. Secondarily, this License
preserves for the author and publisher a way to get credit for their
work, while not being considered responsible for modifications made by
others.</para>
<para>This License is a kind of "copyleft", which means that derivative
works of the document must themselves be free in the same sense. It
complements the GNU General Public License, which is a copyleft license
designed for free software.</para>
<para>We have designed this License in order to use it for manuals for
free software, because free software needs free documentation: a free
program should come with manuals providing the same freedoms that the
software does. But this License is not limited to software manuals; it
can be used for any textual work, regardless of subject matter or whether
it is published as a printed book. We recommend this License principally
for works whose purpose is instruction or reference.</para>
</section>
<section label="1" id="gfdl-1">
<title>Applicability and Definition</title>
<para>This License applies to any manual or other work that contains a
notice placed by the copyright holder saying it can be distributed under
the terms of this License. The "Document", below, refers to any such
manual or work. Any member of the public is a licensee, and is addressed
as "you".</para>
<para>A "Modified Version" of the Document means any work containing the
Document or a portion of it, either copied verbatim, or with
modifications and/or translated into another language.</para>
<para>A "Secondary Section" is a named appendix or a front-matter section
of the Document that deals exclusively with the relationship of the
publishers or authors of the Document to the Document's overall subject
(or to related matters) and contains nothing that could fall directly
within that overall subject. (For example, if the Document is in part a
textbook of mathematics, a Secondary Section may not explain any
mathematics.) The relationship could be a matter of historical connection
with the subject or with related matters, or of legal, commercial,
philosophical, ethical or political position regarding them.</para>
<para>The "Invariant Sections" are certain Secondary Sections whose
titles are designated, as being those of Invariant Sections, in the
notice that says that the Document is released under this License.</para>
<para>The "Cover Texts" are certain short passages of text that are
listed, as Front-Cover Texts or Back-Cover Texts, in the notice that says
that the Document is released under this License.</para>
<para>A "Transparent" copy of the Document means a machine-readable copy,
represented in a format whose specification is available to the general
public, whose contents can be viewed and edited directly and
straightforwardly with generic text editors or (for images composed of
pixels) generic paint programs or (for drawings) some widely available
drawing editor, and that is suitable for input to text formatters or for
automatic translation to a variety of formats suitable for input to text
formatters. A copy made in an otherwise Transparent file format whose
markup has been designed to thwart or discourage subsequent modification
by readers is not Transparent. A copy that is not "Transparent" is called
"Opaque".</para>
<para>Examples of suitable formats for Transparent copies include plain
ASCII without markup, Texinfo input format, LaTeX input format, SGML or
XML using a publicly available DTD, and standard-conforming simple HTML
designed for human modification. Opaque formats include PostScript, PDF,
proprietary formats that can be read and edited only by proprietary word
processors, SGML or XML for which the DTD and/or processing tools are not
generally available, and the machine-generated HTML produced by some word
processors for output purposes only.</para>
<para>The "Title Page" means, for a printed book, the title page itself,
plus such following pages as are needed to hold, legibly, the material
this License requires to appear in the title page. For works in formats
which do not have any title page as such, "Title Page" means the text
near the most prominent appearance of the work's title, preceding the
beginning of the body of the text.</para>
</section>
<section label="2" id="gfdl-2">
<title>Verbatim Copying</title>
<para>You may copy and distribute the Document in any medium, either
commercially or noncommercially, provided that this License, the
copyright notices, and the license notice saying this License applies to
the Document are reproduced in all copies, and that you add no other
conditions whatsoever to those of this License. You may not use technical
measures to obstruct or control the reading or further copying of the
copies you make or distribute. However, you may accept compensation in
exchange for copies. If you distribute a large enough number of copies
you must also follow the conditions in section 3.</para>
<para>You may also lend copies, under the same conditions stated above,
and you may publicly display copies.</para>
</section>
<section label="3" id="gfdl-3">
<title>Copying in Quantity</title>
<para>If you publish printed copies of the Document numbering more than
100, and the Document's license notice requires Cover Texts, you must
enclose the copies in covers that carry, clearly and legibly, all these
Cover Texts: Front-Cover Texts on the front cover, and Back-Cover Texts
on the back cover. Both covers must also clearly and legibly identify you
as the publisher of these copies. The front cover must present the full
title with all words of the title equally prominent and visible. You may
add other material on the covers in addition. Copying with changes
limited to the covers, as long as they preserve the title of the Document
and satisfy these conditions, can be treated as verbatim copying in other
respects.</para>
<para>If the required texts for either cover are too voluminous to fit
legibly, you should put the first ones listed (as many as fit reasonably)
on the actual cover, and continue the rest onto adjacent pages.</para>
<para>If you publish or distribute Opaque copies of the Document
numbering more than 100, you must either include a machine-readable
Transparent copy along with each Opaque copy, or state in or with each
Opaque copy a publicly-accessible computer-network location containing a
complete Transparent copy of the Document, free of added material, which
the general network-using public has access to download anonymously at no
charge using public-standard network protocols. If you use the latter
option, you must take reasonably prudent steps, when you begin
distribution of Opaque copies in quantity, to ensure that this
Transparent copy will remain thus accessible at the stated location until
at least one year after the last time you distribute an Opaque copy
(directly or through your agents or retailers) of that edition to the
public.</para>
<para>It is requested, but not required, that you contact the authors of
the Document well before redistributing any large number of copies, to
give them a chance to provide you with an updated version of the
Document.</para>
</section>
<section label="4" id="gfdl-4">
<title>Modifications</title>
<para>You may copy and distribute a Modified Version of the Document
under the conditions of sections 2 and 3 above, provided that you release
the Modified Version under precisely this License, with the Modified
Version filling the role of the Document, thus licensing distribution and
modification of the Modified Version to whoever possesses a copy of it.
In addition, you must do these things in the Modified Version:</para>
<orderedlist numeration="upperalpha">
<listitem>
<para>Use in the Title Page (and on the covers, if any) a title
distinct from that of the Document, and from those of previous
versions (which should, if there were any, be listed in the History
section of the Document). You may use the same title as a previous
version if the original publisher of that version gives
permission.</para>
</listitem>
<listitem>
<para>List on the Title Page, as authors, one or more persons or
entities responsible for authorship of the modifications in the
Modified Version, together with at least five of the principal
authors of the Document (all of its principal authors, if it has less
than five).</para>
</listitem>
<listitem>
<para>State on the Title page the name of the publisher of the
Modified Version, as the publisher.</para>
</listitem>
<listitem>
<para>Preserve all the copyright notices of the Document.</para>
</listitem>
<listitem>
<para>Add an appropriate copyright notice for your modifications
adjacent to the other copyright notices.</para>
</listitem>
<listitem>
<para>Include, immediately after the copyright notices, a license
notice giving the public permission to use the Modified Version under
the terms of this License, in the form shown in the Addendum
below.</para>
</listitem>
<listitem>
<para>Preserve in that license notice the full lists of Invariant
Sections and required Cover Texts given in the Document's license
notice.</para>
</listitem>
<listitem>
<para>Include an unaltered copy of this License.</para>
</listitem>
<listitem>
<para>Preserve the section entitled "History", and its title, and add
to it an item stating at least the title, year, new authors, and
publisher of the Modified Version as given on the Title Page. If
there is no section entitled "History" in the Document, create one
stating the title, year, authors, and publisher of the Document as
given on its Title Page, then add an item describing the Modified
Version as stated in the previous sentence.</para>
</listitem>
<listitem>
<para>Preserve the network location, if any, given in the Document
for public access to a Transparent copy of the Document, and likewise
the network locations given in the Document for previous versions it
was based on. These may be placed in the "History" section. You may
omit a network location for a work that was published at least four
years before the Document itself, or if the original publisher of the
version it refers to gives permission.</para>
</listitem>
<listitem>
<para>In any section entitled "Acknowledgements" or "Dedications",
preserve the section's title, and preserve in the section all the
substance and tone of each of the contributor acknowledgements and/or
dedications given therein.</para>
</listitem>
<listitem>
<para>Preserve all the Invariant Sections of the Document, unaltered
in their text and in their titles. Section numbers or the equivalent
are not considered part of the section titles.</para>
</listitem>
<listitem>
<para>Delete any section entitled "Endorsements". Such a section may
not be included in the Modified Version.</para>
</listitem>
<listitem>
<para>Do not retitle any existing section as "Endorsements" or to
conflict in title with any Invariant Section.</para>
</listitem>
</orderedlist>
<para>If the Modified Version includes new front-matter sections or
appendices that qualify as Secondary Sections and contain no material
copied from the Document, you may at your option designate some or all of
these sections as invariant. To do this, add their titles to the list of
Invariant Sections in the Modified Version's license notice. These titles
must be distinct from any other section titles.</para>
<para>You may add a section entitled "Endorsements", provided it contains
nothing but endorsements of your Modified Version by various parties--for
example, statements of peer review or that the text has been approved by
an organization as the authoritative definition of a standard.</para>
<para>You may add a passage of up to five words as a Front-Cover Text,
and a passage of up to 25 words as a Back-Cover Text, to the end of the
list of Cover Texts in the Modified Version. Only one passage of
Front-Cover Text and one of Back-Cover Text may be added by (or through
arrangements made by) any one entity. If the Document already includes a
cover text for the same cover, previously added by you or by arrangement
made by the same entity you are acting on behalf of, you may not add
another; but you may replace the old one, on explicit permission from the
previous publisher that added the old one.</para>
<para>The author(s) and publisher(s) of the Document do not by this
License give permission to use their names for publicity for or to assert
or imply endorsement of any Modified Version.</para>
</section>
<section label="5" id="gfdl-5">
<title>Combining Documents</title>
<para>You may combine the Document with other documents released under
this License, under the terms defined in section 4 above for modified
versions, provided that you include in the combination all of the
Invariant Sections of all of the original documents, unmodified, and list
them all as Invariant Sections of your combined work in its license
notice.</para>
<para>The combined work need only contain one copy of this License, and
multiple identical Invariant Sections may be replaced with a single copy.
If there are multiple Invariant Sections with the same name but different
contents, make the title of each such section unique by adding at the end
of it, in parentheses, the name of the original author or publisher of
that section if known, or else a unique number. Make the same adjustment
to the section titles in the list of Invariant Sections in the license
notice of the combined work.</para>
<para>In the combination, you must combine any sections entitled
"History" in the various original documents, forming one section entitled
"History"; likewise combine any sections entitled "Acknowledgements", and
any sections entitled "Dedications". You must delete all sections
entitled "Endorsements."</para>
</section>
<section label="6" id="gfdl-6">
<title>Collections of Documents</title>
<para>You may make a collection consisting of the Document and other
documents released under this License, and replace the individual copies
of this License in the various documents with a single copy that is
included in the collection, provided that you follow the rules of this
License for verbatim copying of each of the documents in all other
respects.</para>
<para>You may extract a single document from such a collection, and
distribute it individually under this License, provided you insert a copy
of this License into the extracted document, and follow this License in
all other respects regarding verbatim copying of that document.</para>
</section>
<section label="7" id="gfdl-7">
<title>Aggregation with Independent Works</title>
<para>A compilation of the Document or its derivatives with other
separate and independent documents or works, in or on a volume of a
storage or distribution medium, does not as a whole count as a Modified
Version of the Document, provided no compilation copyright is claimed for
the compilation. Such a compilation is called an "aggregate", and this
License does not apply to the other self-contained works thus compiled
with the Document, on account of their being thus compiled, if they are
not themselves derivative works of the Document.</para>
<para>If the Cover Text requirement of section 3 is applicable to these
copies of the Document, then if the Document is less than one quarter of
the entire aggregate, the Document's Cover Texts may be placed on covers
that surround only the Document within the aggregate. Otherwise they must
appear on covers around the whole aggregate.</para>
</section>
<section label="8" id="gfdl-8">
<title>Translation</title>
<para>Translation is considered a kind of modification, so you may
distribute translations of the Document under the terms of section 4.
Replacing Invariant Sections with translations requires special
permission from their copyright holders, but you may include translations
of some or all Invariant Sections in addition to the original versions of
these Invariant Sections. You may include a translation of this License
provided that you also include the original English version of this
License. In case of a disagreement between the translation and the
original English version of this License, the original English version
will prevail.</para>
</section>
<section label="9" id="gfdl-9">
<title>Termination</title>
<para>You may not copy, modify, sublicense, or distribute the Document
except as expressly provided for under this License. Any other attempt to
copy, modify, sublicense or distribute the Document is void, and will
automatically terminate your rights under this License. However, parties
who have received copies, or rights, from you under this License will not
have their licenses terminated so long as such parties remain in full
compliance.</para>
</section>
<section label="10" id="gfdl-10">
<title>Future Revisions of this License</title>
<para>The Free Software Foundation may publish new, revised versions of
the GNU Free Documentation License from time to time. Such new versions
will be similar in spirit to the present version, but may differ in
detail to address new problems or concerns. See
<ulink url="http://www.gnu.org/copyleft/"/>.</para>
<para>Each version of the License is given a distinguishing version
number. If the Document specifies that a particular numbered version of
this License "or any later version" applies to it, you have the option of
following the terms and conditions either of that specified version or of
any later version that has been published (not as a draft) by the Free
Software Foundation. If the Document does not specify a version number of
this License, you may choose any version ever published (not as a draft)
by the Free Software Foundation.</para>
</section>
<section label="" id="gfdl-howto">
<title>How to use this License for your documents</title>
<para>To use this License in a document you have written, include a copy
of the License in the document and put the following copyright and
license notices just after the title page:</para>
<blockquote>
<para>Copyright (c) YEAR YOUR NAME. Permission is granted to copy,
distribute and/or modify this document under the terms of the GNU Free
Documentation License, Version 1.1 or any later version published by
the Free Software Foundation; with the Invariant Sections being LIST
THEIR TITLES, with the Front-Cover Texts being LIST, and with the
Back-Cover Texts being LIST. A copy of the license is included in the
section entitled "GNU Free Documentation License".</para>
</blockquote>
<para>If you have no Invariant Sections, write "with no Invariant
Sections" instead of saying which ones are invariant. If you have no
Front-Cover Texts, write "no Front-Cover Texts" instead of "Front-Cover
Texts being LIST"; likewise for Back-Cover Texts.</para>
<para>If your document contains nontrivial examples of program code, we
recommend releasing these examples in parallel under your choice of free
software license, such as the GNU General Public License, to permit their
use in free software.</para>
</section>
</appendix>
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<glossary id="glossary">
<glossdiv>
<title>0-9, high ascii</title>
<glossentry id="gloss-htaccess">
<glossterm>.htaccess</glossterm>
<glossdef>
<para>Apache web server, and other NCSA-compliant web servers,
observe the convention of using files in directories called
<filename>.htaccess</filename>
to restrict access to certain files. In Bugzilla, they are used
to keep secret files which would otherwise
compromise your installation - e.g. the
<filename>localconfig</filename>
file contains the password to your database.
curious.</para>
</glossdef>
</glossentry>
</glossdiv>
<glossdiv id="gloss-a">
<title>A</title>
<glossentry id="gloss-apache">
<glossterm>Apache</glossterm>
<glossdef>
<para>In this context, Apache is the web server most commonly used
for serving up Bugzilla
pages. Contrary to popular belief, the apache web server has nothing
to do with the ancient and noble Native American tribe, but instead
derived its name from the fact that it was
<quote>a patchy</quote>
version of the original
<acronym>NCSA</acronym>
world-wide-web server.</para>
<variablelist>
<title>Useful Directives when configuring Bugzilla</title>
<varlistentry>
<term><computeroutput><ulink url="http://httpd.apache.org/docs-2.0/mod/core.html#addhandler">AddHandler</ulink></computeroutput></term>
<listitem>
<para>Tell Apache that it's OK to run CGI scripts.</para>
</listitem>
</varlistentry>
<varlistentry>
<term><computeroutput><ulink url="http://httpd.apache.org/docs-2.0/mod/core.html#allowoverride">AllowOverride</ulink></computeroutput></term>
<term><computeroutput><ulink url="http://httpd.apache.org/docs-2.0/mod/core.html#options">Options</ulink></computeroutput></term>
<listitem>
<para>These directives are used to tell Apache many things about
the directory they apply to. For Bugzilla's purposes, we need
them to allow script execution and <filename>.htaccess</filename>
overrides.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term><computeroutput><ulink url="http://httpd.apache.org/docs-2.0/mod/mod_dir.html#directoryindex">DirectoryIndex</ulink></computeroutput></term>
<listitem>
<para>Used to tell Apache what files are indexes. If you can
not add <filename>index.cgi</filename> to the list of valid files,
you'll need to set <computeroutput>$index_html</computeroutput> to
1 in <filename>localconfig</filename> so
<command>./checksetup.pl</command> will create an
<filename>index.html</filename> that redirects to
<filename>index.cgi</filename>.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term><computeroutput><ulink url="http://httpd.apache.org/docs-2.0/mod/core.html#scriptinterpretersource">ScriptInterpreterSource</ulink></computeroutput></term>
<listitem>
<para>Used when running Apache on windows so the shebang line
doesn't have to be changed in every Bugzilla script.
</para>
</listitem>
</varlistentry>
</variablelist>
<para>For more information about how to configure Apache for Bugzilla,
see <xref linkend="http-apache"/>.
</para>
</glossdef>
</glossentry>
</glossdiv>
<glossdiv id="gloss-b">
<title>B</title>
<glossentry>
<glossterm>Bug</glossterm>
<glossdef>
<para>A
<quote>bug</quote>
in Bugzilla refers to an issue entered into the database which has an
associated number, assignments, comments, etc. Some also refer to a
<quote>tickets</quote>
or
<quote>issues</quote>;
in the context of Bugzilla, they are synonymous.</para>
</glossdef>
</glossentry>
<glossentry>
<glossterm>Bug Number</glossterm>
<glossdef>
<para>Each Bugzilla bug is assigned a number that uniquely identifies
that bug. The bug associated with a bug number can be pulled up via a
query, or easily from the very front page by typing the number in the
"Find" box.</para>
</glossdef>
</glossentry>
<glossentry id="gloss-bugzilla">
<glossterm>Bugzilla</glossterm>
<glossdef>
<para>Bugzilla is the world-leading free software bug tracking system.
</para>
</glossdef>
</glossentry>
</glossdiv>
<glossdiv id="gloss-c">
<title>C</title>
<glossentry id="gloss-cgi">
<glossterm>Common Gateway Interface</glossterm>
<acronym>CGI</acronym>
<glossdef>
<para><acronym>CGI</acronym> is an acronym for Common Gateway Interface. This is
a standard for interfacing an external application with a web server. Bugzilla
is an example of a <acronym>CGI</acronym> application.
</para>
</glossdef>
</glossentry>
<glossentry id="gloss-component">
<glossterm>Component</glossterm>
<glossdef>
<para>A Component is a subsection of a Product. It should be a narrow
category, tailored to your organization. All Products must contain at
least one Component (and, as a matter of fact, creating a Product
with no Components will create an error in Bugzilla).</para>
</glossdef>
</glossentry>
<glossentry id="gloss-cpan">
<glossterm>Comprehensive Perl Archive Network</glossterm>
<acronym>CPAN</acronym>
<!-- TODO: Rewrite def for CPAN -->
<glossdef>
<para>
<acronym>CPAN</acronym>
stands for the
<quote>Comprehensive Perl Archive Network</quote>.
CPAN maintains a large number of extremely useful
<glossterm>Perl</glossterm>
modules - encapsulated chunks of code for performing a
particular task.</para>
</glossdef>
</glossentry>
<glossentry id="gloss-contrib">
<glossterm><filename class="directory">contrib</filename></glossterm>
<glossdef>
<para>The <filename class="directory">contrib</filename> directory is
a location to put scripts that have been contributed to Bugzilla but
are not a part of the official distribution. These scripts are written
by third parties and may be in languages other than perl. For those
that are in perl, there may be additional modules or other requirements
than those of the official distribution.
<note>
<para>Scripts in the <filename class="directory">contrib</filename>
directory are not officially supported by the Bugzilla team and may
break in between versions.
</para>
</note>
</para>
</glossdef>
</glossentry>
</glossdiv>
<glossdiv id="gloss-d">
<title>D</title>
<glossentry id="gloss-daemon">
<glossterm>daemon</glossterm>
<glossdef>
<para>A daemon is a computer program which runs in the background. In
general, most daemons are started at boot time via System V init
scripts, or through RC scripts on BSD-based systems.
<glossterm>mysqld</glossterm>,
the MySQL server, and
<glossterm>apache</glossterm>,
a web server, are generally run as daemons.</para>
</glossdef>
</glossentry>
<glossentry id="gloss-dos">
<glossterm>DOS Attack</glossterm>
<glossdef>
<para>A DOS, or Denial of Service attack, is when a user attempts to
deny access to a web server by repeatedly accessing a page or sending
malformed requests to a webserver. A D-DOS, or
Distributed Denial of Service attack, is when these requests come
from multiple sources at the same time. Unfortunately, these are much
more difficult to defend against.
</para>
</glossdef>
</glossentry>
</glossdiv>
<glossdiv id="gloss-g">
<title>G</title>
<glossentry id="gloss-groups">
<glossterm>Groups</glossterm>
<glossdef>
<para>The word
<quote>Groups</quote>
has a very special meaning to Bugzilla. Bugzilla's main security
mechanism comes by placing users in groups, and assigning those
groups certain privileges to view bugs in particular
<glossterm>Products</glossterm>
in the
<glossterm>Bugzilla</glossterm>
database.</para>
</glossdef>
</glossentry>
</glossdiv>
<glossdiv id="gloss-j">
<title>J</title>
<glossentry id="gloss-javascript">
<glossterm>JavaScript</glossterm>
<glossdef>
<para>JavaScript is cool, we should talk about it.
</para>
</glossdef>
</glossentry>
</glossdiv>
<glossdiv id="gloss-m">
<title>M</title>
<glossentry id="gloss-mta">
<glossterm>Message Transport Agent</glossterm>
<acronym>MTA</acronym>
<glossdef>
<para>A Message Transport Agent is used to control the flow of email on a system.
The <ulink url="http://search.cpan.org/dist/Email-Send/lib/Email/Send.pm">Email::Send</ulink>
Perl module, which Bugzilla uses to send email, can be configured to
use many different underlying implementations for actually sending the
mail using the <option>mail_delivery_method</option> parameter.
Implementations other than <literal>sendmail</literal> require that the
<option>sendmailnow</option> param be set to <literal>on</literal>.
</para>
</glossdef>
</glossentry>
<glossentry id="gloss-mysql">
<glossterm>MySQL</glossterm>
<glossdef>
<para>MySQL is currently the required
<glossterm linkend="gloss-rdbms">RDBMS</glossterm> for Bugzilla. MySQL
can be downloaded from <ulink url="http://www.mysql.com"/>. While you
should familiarize yourself with all of the documentation, some high
points are:
</para>
<variablelist>
<varlistentry>
<term><ulink url="http://www.mysql.com/doc/en/Backup.html">Backup</ulink></term>
<listitem>
<para>Methods for backing up your Bugzilla database.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term><ulink url="http://www.mysql.com/doc/en/Option_files.html">Option Files</ulink></term>
<listitem>
<para>Information about how to configure MySQL using
<filename>my.cnf</filename>.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term><ulink url="http://www.mysql.com/doc/en/Privilege_system.html">Privilege System</ulink></term>
<listitem>
<para>Much more detailed information about the suggestions in
<xref linkend="security-mysql"/>.
</para>
</listitem>
</varlistentry>
</variablelist>
</glossdef>
</glossentry>
</glossdiv>
<glossdiv id="gloss-p">
<title>P</title>
<glossentry id="gloss-ppm">
<glossterm>Perl Package Manager</glossterm>
<acronym>PPM</acronym>
<glossdef>
<para><ulink url="http://aspn.activestate.com/ASPN/Downloads/ActivePerl/PPM/"/>
</para>
</glossdef>
</glossentry>
<glossentry>
<glossterm id="gloss-product">Product</glossterm>
<glossdef>
<para>A Product is a broad category of types of bugs, normally
representing a single piece of software or entity. In general,
there are several Components to a Product. A Product may define a
group (used for security) for all bugs entered into
its Components.</para>
</glossdef>
</glossentry>
<glossentry>
<glossterm>Perl</glossterm>
<glossdef>
<para>First written by Larry Wall, Perl is a remarkable program
language. It has the benefits of the flexibility of an interpreted
scripting language (such as shell script), combined with the speed
and power of a compiled language, such as C.
<glossterm>Bugzilla</glossterm>
is maintained in Perl.</para>
</glossdef>
</glossentry>
</glossdiv>
<glossdiv id="gloss-q">
<title>Q</title>
<glossentry>
<glossterm>QA</glossterm>
<glossdef>
<para>
<quote>QA</quote>,
<quote>Q/A</quote>, and
<quote>Q.A.</quote>
are short for
<quote>Quality Assurance</quote>.
In most large software development organizations, there is a team
devoted to ensuring the product meets minimum standards before
shipping. This team will also generally want to track the progress of
bugs over their life cycle, thus the need for the
<quote>QA Contact</quote>
field in a bug.</para>
</glossdef>
</glossentry>
</glossdiv>
<glossdiv id="gloss-r">
<title>R</title>
<glossentry id="gloss-rdbms">
<glossterm>Relational DataBase Management System</glossterm>
<acronym>RDBMS</acronym>
<glossdef>
<para>A relational database management system is a database system
that stores information in tables that are related to each other.
</para>
</glossdef>
</glossentry>
<glossentry id="gloss-regexp">
<glossterm>Regular Expression</glossterm>
<acronym>regexp</acronym>
<glossdef>
<para>A regular expression is an expression used for pattern matching.
<ulink url="http://perldoc.com/perl5.6/pod/perlre.html#Regular-Expressions">Documentation</ulink>
</para>
</glossdef>
</glossentry>
</glossdiv>
<glossdiv id="gloss-s">
<title>S</title>
<glossentry id="gloss-service">
<glossterm>Service</glossterm>
<glossdef>
<para>In Windows NT environment, a boot-time background application
is referred to as a service. These are generally managed through the
control panel while logged in as an account with
<quote>Administrator</quote> level capabilities. For more
information, consult your Windows manual or the MSKB.
</para>
</glossdef>
</glossentry>
<glossentry>
<glossterm>
<acronym>SGML</acronym>
</glossterm>
<glossdef>
<para>
<acronym>SGML</acronym>
stands for
<quote>Standard Generalized Markup Language</quote>.
Created in the 1980's to provide an extensible means to maintain
documentation based upon content instead of presentation,
<acronym>SGML</acronym>
has withstood the test of time as a robust, powerful language.
<glossterm>
<acronym>XML</acronym>
</glossterm>
is the
<quote>baby brother</quote>
of SGML; any valid
<acronym>XML</acronym>
document it, by definition, a valid
<acronym>SGML</acronym>
document. The document you are reading is written and maintained in
<acronym>SGML</acronym>,
and is also valid
<acronym>XML</acronym>
if you modify the Document Type Definition.</para>
</glossdef>
</glossentry>
</glossdiv>
<glossdiv id="gloss-t">
<title>T</title>
<glossentry id="gloss-target-milestone" xreflabel="Target Milestone">
<glossterm>Target Milestone</glossterm>
<glossdef>
<para>Target Milestones are Product goals. They are configurable on a
per-Product basis. Most software development houses have a concept of
<quote>milestones</quote>
where the people funding a project expect certain functionality on
certain dates. Bugzilla facilitates meeting these milestones by
giving you the ability to declare by which milestone a bug will be
fixed, or an enhancement will be implemented.</para>
</glossdef>
</glossentry>
<glossentry id="gloss-tcl">
<glossterm>Tool Command Language</glossterm>
<acronym>TCL</acronym>
<glossdef>
<para>TCL is an open source scripting language available for Windows,
Macintosh, and Unix based systems. Bugzilla 1.0 was written in TCL but
never released. The first release of Bugzilla was 2.0, which was when
it was ported to perl.
</para>
</glossdef>
</glossentry>
</glossdiv>
<glossdiv id="gloss-z">
<title>Z</title>
<glossentry id="gloss-zarro">
<glossterm>Zarro Boogs Found</glossterm>
<glossdef>
<para>This is just a goofy way of saying that there were no bugs
found matching your query. When asked to explain this message,
Terry had the following to say:
</para>
<blockquote>
<attribution>Terry Weissman</attribution>
<para>I've been asked to explain this ... way back when, when
Netscape released version 4.0 of its browser, we had a release
party. Naturally, there had been a big push to try and fix every
known bug before the release. Naturally, that hadn't actually
happened. (This is not unique to Netscape or to 4.0; the same thing
has happened with every software project I've ever seen.) Anyway,
at the release party, T-shirts were handed out that said something
like "Netscape 4.0: Zarro Boogs". Just like the software, the
T-shirt had no known bugs. Uh-huh.
</para>
<para>So, when you query for a list of bugs, and it gets no results,
you can think of this as a friendly reminder. Of *course* there are
bugs matching your query, they just aren't in the bugsystem yet...
</para>
</blockquote>
</glossdef>
</glossentry>
</glossdiv>
</glossary>
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<!-- $Id: installation.xml,v 1.1 2008/04/03 19:05:43 lpsolit%gmail.com Exp $ -->
<chapter id="installing-bugzilla">
<title>Installing Bugzilla</title>
<section id="installation">
<title>Installation</title>
<note>
<para>If you just want to <emphasis>use</emphasis> Bugzilla,
you do not need to install it. None of this chapter is relevant to
you. Ask your Bugzilla administrator for the URL to access it from
your web browser.
</para>
</note>
<para>The Bugzilla server software is usually installed on Linux or
Solaris.
If you are installing on another OS, check <xref linkend="os-specific"/>
before you start your installation to see if there are any special
instructions.
</para>
<para>
As an alternative to following these instructions, you may wish to
try Arne Schirmacher's unofficial and unsupported
<ulink url="http://www.softwaretesting.de/article/view/33/1/8/">Bugzilla
Installer</ulink>, which installs Bugzilla and all its prerequisites
on Linux or Solaris systems.
</para>
<para>This guide assumes that you have administrative access to the
Bugzilla machine. It not possible to
install and run Bugzilla itself without administrative access except
in the very unlikely event that every single prerequisite is
already installed.
</para>
<warning>
<para>The installation process may make your machine insecure for
short periods of time. Make sure there is a firewall between you
and the Internet.
</para>
</warning>
<para>
You are strongly recommended to make a backup of your system
before installing Bugzilla (and at regular intervals thereafter :-).
</para>
<para>In outline, the installation proceeds as follows:
</para>
<procedure>
<step>
<para><link linkend="install-perl">Install Perl</link>
(&min-perl-ver; or above)
</para>
</step>
<step>
<para><link linkend="install-database">Install a Database Engine</link>
</para>
</step>
<step>
<para><link linkend="install-webserver">Install a Webserver</link>
</para>
</step>
<step>
<para><link linkend="install-bzfiles">Install Bugzilla</link>
</para>
</step>
<step>
<para><link linkend="install-perlmodules">Install Perl modules</link>
</para>
</step>
<step>
<para>
<link linkend="install-MTA">Install a Mail Transfer Agent</link>
(Sendmail 8.7 or above, or an MTA that is Sendmail-compatible with at least this version)
</para>
</step>
<step>
<para>Configure all of the above.
</para>
</step>
</procedure>
<section id="install-perl">
<title>Perl</title>
<para>Installed Version Test: <filename>perl -v</filename></para>
<para>Any machine that doesn't have Perl on it is a sad machine indeed.
If you don't have it and your OS doesn't provide official packages,
visit <ulink url="http://www.perl.com"/>.
Although Bugzilla runs with Perl &min-perl-ver;,
it's a good idea to be using the latest stable version.
</para>
</section>
<section id="install-database">
<title>Database Engine</title>
<para>From Bugzilla 2.20, support is included for using both the MySQL and
PostgreSQL database servers. You only require one of these systems to make
use of Bugzilla.</para>
<section id="install-mysql">
<title>MySQL</title>
<para>Installed Version Test: <filename>mysql -V</filename></para>
<para>
If you don't have it and your OS doesn't provide official packages,
visit <ulink url="http://www.mysql.com"/>. You need MySQL version
&min-mysql-ver; or higher.
</para>
<note>
<para> Many of the binary
versions of MySQL store their data files in
<filename class="directory">/var</filename>.
On some Unix systems, this is part of a smaller root partition,
and may not have room for your bug database. To change the data
directory, you have to build MySQL from source yourself, and
set it as an option to <filename>configure</filename>.</para>
</note>
<para>If you install from something other than a packaging/installation
system, such as .rpm (Redhat Package), .deb (Debian Package), .exe
(Windows Executable), or .msi (Microsoft Installer), make sure the MySQL
server is started when the machine boots.
</para>
</section>
<section id="install-pg">
<title>PostgreSQL</title>
<para>Installed Version Test: <filename>psql -V</filename></para>
<para>
If you don't have it and your OS doesn't provide official packages,
visit <ulink url="http://www.postgresql.org/"/>. You need PostgreSQL
version &min-pg-ver; or higher.
</para>
<para>If you install from something other than a packaging/installation
system, such as .rpm (Redhat Package), .deb (Debian Package), .exe
(Windows Executable), or .msi (Microsoft Installer), make sure the
PostgreSQL server is started when the machine boots.
</para>
</section>
</section>
<section id="install-webserver">
<title>Web Server</title>
<para>Installed Version Test: view the default welcome page at
http://&lt;your-machine&gt;/</para>
<para>You have freedom of choice here, pretty much any web server that
is capable of running <glossterm linkend="gloss-cgi">CGI</glossterm>
scripts will work.
However, we strongly recommend using the Apache web server
(either 1.3.x or 2.x), and
the installation instructions usually assume you are
using it. If you have got Bugzilla working using another web server,
please share your experiences with us by filing a bug in &bzg-bugs;.
</para>
<para>
If you don't have Apache and your OS doesn't provide official packages,
visit <ulink url="http://httpd.apache.org/"/>.
</para>
</section>
<section id="install-bzfiles">
<title>Bugzilla</title>
<para>
Download a Bugzilla tarball (or check it out from CVS) and place
it in a suitable directory, accessible by the default web server user
(probably <quote>apache</quote> or <quote>www</quote>).
Good locations are either directly in the web server's document directories or
in <filename>/usr/local</filename> with a symbolic link to the web server's
document directories or an alias in the web server's configuration.
</para>
<caution>
<para>The default Bugzilla distribution is NOT designed to be placed
in a <filename class="directory">cgi-bin</filename> directory. This
includes any directory which is configured using the
<option>ScriptAlias</option> directive of Apache.
</para>
</caution>
<para>Once all the files are in a web accessible directory, make that
directory writable by your web server's user. This is a temporary step
until you run the
<filename>checksetup.pl</filename>
script, which locks down your installation.</para>
</section>
<section id="install-perlmodules">
<title>Perl Modules</title>
<para>Bugzilla's installation process is based
on a script called <filename>checksetup.pl</filename>.
The first thing it checks is whether you have appropriate
versions of all the required
Perl modules. The aim of this section is to pass this check.
When it passes, proceed to <xref linkend="configuration"/>.
</para>
<para>
At this point, you need to <filename>su</filename> to root. You should
remain as root until the end of the install. To check you have the
required modules, run:
</para>
<screen><prompt>bash#</prompt> ./checksetup.pl --check-modules</screen>
<para>
<filename>checksetup.pl</filename> will print out a list of the
required and optional Perl modules, together with the versions
(if any) installed on your machine.
The list of required modules is reasonably long; however, you
may already have several of them installed.
</para>
<para>
There is a meta-module called Bundle::Bugzilla,
which installs all the other
modules with a single command. You should use this if you are running
Perl 5.6.1 or above.
</para>
<para>
The preferred way of installing Perl modules is via CPAN on Unix,
or PPM on Windows (see <xref linkend="win32-perl-modules"/>). These
instructions assume you are using CPAN; if for some reason you need
to install the Perl modules manually, see
<xref linkend="install-perlmodules-manual"/>.
</para>
<screen><prompt>bash#</prompt> perl -MCPAN -e 'install "&lt;modulename&gt;"'</screen>
<para>
If you using Bundle::Bugzilla, invoke the magic CPAN command on it.
Otherwise, you need to work down the
list of modules that <filename>checksetup.pl</filename> says are
required, in the order given, invoking the command on each.
</para>
<tip>
<para>Many people complain that Perl modules will not install for
them. Most times, the error messages complain that they are missing a
file in
<quote>@INC</quote>.
Virtually every time, this error is due to permissions being set too
restrictively for you to compile Perl modules or not having the
necessary Perl development libraries installed on your system.
Consult your local UNIX systems administrator for help solving these
permissions issues; if you
<emphasis>are</emphasis>
the local UNIX sysadmin, please consult the newsgroup/mailing list
for further assistance or hire someone to help you out.</para>
</tip>
<note>
<para>If you are using a package-based system, and attempting to install the
Perl modules from CPAN, you may need to install the "development" packages for
MySQL and GD before attempting to install the related Perl modules. The names of
these packages will vary depending on the specific distribution you are using,
but are often called <filename>&lt;packagename&gt;-devel</filename>.</para>
</note>
<para>
Here is a complete list of modules and their minimum versions.
Some modules have special installation notes, which follow.
</para>
<para>Required Perl modules:
<orderedlist>
<listitem>
<para>
CGI &min-cgi-ver; or CGI &min-mp-cgi-ver; if using mod_perl
</para>
</listitem>
<listitem>
<para>
Date::Format (&min-date-format-ver;)
</para>
</listitem>
<listitem>
<para>
DBI (&min-dbi-ver;)
</para>
</listitem>
<listitem>
<para>
<link linkend="install-modules-dbd-mysql">DBD::mysql</link>
(&min-dbd-mysql-ver;) if using MySQL
</para>
</listitem>
<listitem>
<para>
DBD::Pg (&min-dbd-pg-ver;) if using PostgreSQL
</para>
</listitem>
<listitem>
<para>
File::Spec (&min-file-spec-ver;)
</para>
</listitem>
<listitem>
<para>
<link linkend="install-modules-template">Template</link>
(&min-template-ver;)
</para>
</listitem>
<listitem>
<para>
Email::Send (&min-email-send-ver;)
</para>
</listitem>
<listitem>
<para>
Email::MIME::Modifier (&min-email-mime-modifier-ver;)
</para>
</listitem>
</orderedlist>
Optional Perl modules:
<orderedlist>
<listitem>
<para>
<link linkend="install-modules-gd">GD</link>
(&min-gd-ver;) for bug charting
</para>
</listitem>
<listitem>
<para>
Template::Plugin::GD::Image
(&min-gd-ver;) for Graphical Reports
</para>
</listitem>
<listitem>
<para>
<link linkend="install-modules-chart-base">Chart::Base</link>
(&min-chart-base-ver;) for bug charting
</para>
</listitem>
<listitem>
<para>
<link linkend="install-modules-gd-graph">GD::Graph</link>
(&min-gd-graph-ver;) for bug charting
</para>
</listitem>
<listitem>
<para>
<link linkend="install-modules-gd-text">GD::Text</link>
(&min-gd-text-ver;) for bug charting
</para>
</listitem>
<listitem>
<para>
<link linkend="install-modules-xml-twig">XML::Twig</link>
(&min-xml-twig-ver;) for bug import/export
</para>
</listitem>
<listitem>
<para>
MIME::Parser (&min-mime-parser-ver;) for bug import/export
</para>
</listitem>
<listitem>
<para>
LWP::UserAgent
(&min-lwp-useragent-ver;) for Automatic Update Notifications
</para>
</listitem>
<listitem>
<para>
<link linkend="install-modules-patchreader">PatchReader</link>
(&min-patchreader-ver;) for pretty HTML view of patches
</para>
</listitem>
<listitem>
<para>
Image::Magick (&min-image-magick-ver;) for converting BMP image attachments to PNG
</para>
</listitem>
<listitem>
<para>
Net::LDAP
(&min-net-ldap-ver;) for LDAP Authentication
</para>
</listitem>
<listitem>
<para>
Authen::Radius
(&min-authen-radius-ver;) for RADIUS Authentication
</para>
</listitem>
<listitem>
<para>
<link linkend="install-modules-soap-lite">SOAP::Lite</link>
(&min-soap-lite-ver;) for the web service interface
</para>
</listitem>
<listitem>
<para>
HTML::Parser
(&min-html-parser-ver;) for More HTML in Product/Group Descriptions
</para>
</listitem>
<listitem>
<para>
HTML::Scrubber
(&min-html-scrubber-ver;) for More HTML in Product/Group Descriptions
</para>
</listitem>
<listitem>
<para>
Email::MIME::Attachment::Stripper
(&min-email-mime-attachment-stripper-ver;) for Inbound Email
</para>
</listitem>
<listitem>
<para>
Email::Reply
(&min-email-reply-ver;) for Inbound Email
</para>
</listitem>
<listitem>
<para>
mod_perl2
(&min-mod_perl2-ver;) for mod_perl
</para>
</listitem>
<listitem>
<para>
CGI
(&min-cgi-ver;) for mod_perl
</para>
</listitem>
</orderedlist>
</para>
<section id="install-modules-dbd-mysql">
<title>DBD::mysql</title>
<para>The installation process will ask you a few questions about the
desired compilation target and your MySQL installation. For most of the
questions the provided default will be adequate, but when asked if your
desired target is the MySQL or mSQL packages, you should
select the MySQL-related ones. Later you will be asked if you wish to
provide backwards compatibility with the older MySQL packages; you
should answer YES to this question. The default is NO.</para>
<para>A host of 'localhost' should be fine. A testing user of 'test',
with a null password, should have sufficient access to run
tests on the 'test' database which MySQL creates upon installation.
</para>
</section>
<section id="install-modules-template">
<title>Template Toolkit (&min-template-ver;)</title>
<para>When you install Template Toolkit, you'll get asked various
questions about features to enable. The defaults are fine, except
that it is recommended you use the high speed XS Stash of the Template
Toolkit, in order to achieve best performance.
</para>
</section>
<section id="install-modules-gd">
<title>GD (&min-gd-ver;)</title>
<para>The GD module is only required if you want graphical reports.
</para>
<note>
<para>The Perl GD module requires some other libraries that may or
may not be installed on your system, including
<classname>libpng</classname>
and
<classname>libgd</classname>.
The full requirements are listed in the Perl GD module README.
If compiling GD fails, it's probably because you're
missing a required library.</para>
</note>
<tip>
<para>The version of the GD module you need is very closely tied
to the <classname>libgd</classname> version installed on your system.
If you have a version 1.x of <classname>libgd</classname> the 2.x
versions of the GD module won't work for you.
</para>
</tip>
</section>
<section id="install-modules-chart-base">
<title>Chart::Base (&min-chart-base-ver;)</title>
<para>The Chart::Base module is only required if you want graphical
reports.
Note that earlier versions that 0.99c used GIFs, which are no longer
supported by the latest versions of GD.</para>
</section>
<section id="install-modules-gd-graph">
<title>GD::Graph (&min-gd-graph-ver;)</title>
<para>The GD::Graph module is only required if you want graphical
reports.
</para>
</section>
<section id="install-modules-gd-text">
<title>GD::Text (&min-gd-text-ver;)</title>
<para>The GD::Text module is only required if you want graphical
reports.
</para>
</section>
<section id="install-modules-xml-twig">
<title>XML::Twig (&min-xml-twig-ver;)</title>
<para>The XML::Twig module is only required if you want to import
XML bugs using the <filename>importxml.pl</filename>
script. This is required to use Bugzilla's "move bugs" feature;
you may also want to use it for migrating from another bug database.
</para>
</section>
<section id="install-modules-soap-lite">
<title>SOAP::Lite (&min-soap-lite-ver;)</title>
<para>Installing SOAP::Lite enables your Bugzilla installation to be
accessible at a standardized Web Service interface (SOAP/XML-RPC)
by third-party applications via HTTP(S).
</para>
</section>
<section id="install-modules-patchreader">
<title>PatchReader (&min-patchreader-ver;)</title>
<para>The PatchReader module is only required if you want to use
Patch Viewer, a
Bugzilla feature to show code patches in your web browser in a more
readable form.
</para>
</section>
</section>
<section id="install-MTA">
<title>Mail Transfer Agent (MTA)</title>
<para>
Bugzilla is dependent on the availability of an e-mail system for its
user authentication and for other tasks.
</para>
<note>
<para>
This is not entirely true. It is possible to completely disable
email sending, or to have Bugzilla store email messages in a
file instead of sending them. However, this is mainly intended
for testing, as disabling or diverting email on a production
machine would mean that users could miss important events (such
as bug changes or the creation of new accounts).
</para>
<para>
For more information, see the <quote>mail_delivery_method</quote> parameter
in <xref linkend="parameters" />.
</para>
</note>
<para>
On Linux, any Sendmail-compatible MTA (Mail Transfer Agent) will
suffice. Sendmail, Postfix, qmail and Exim are examples of common
MTAs. Sendmail is the original Unix MTA, but the others are easier to
configure, and therefore many people replace Sendmail with Postfix or
Exim. They are drop-in replacements, so Bugzilla will not
distinguish between them.
</para>
<para>
If you are using Sendmail, version 8.7 or higher is required.
If you are using a Sendmail-compatible MTA, it must be congruent with
at least version 8.7 of Sendmail.
</para>
<para>
Consult the manual for the specific MTA you choose for detailed
installation instructions. Each of these programs will have their own
configuration files where you must configure certain parameters to
ensure that the mail is delivered properly. They are implemented
as services, and you should ensure that the MTA is in the auto-start
list of services for the machine.
</para>
<para>
If a simple mail sent with the command-line 'mail' program
succeeds, then Bugzilla should also be fine.
</para>
</section>
<section id="using-mod_perl-with-bugzilla">
<title>Installing Bugzilla on mod_perl</title>
<para>It is now possible to run the Bugzilla software under <literal>mod_perl</literal> on
Apache. <literal>mod_perl</literal> has some additional requirements to that of running
Bugzilla under <literal>mod_cgi</literal> (the standard and previous way).</para>
<para>Bugzilla requires <literal>mod_perl</literal> to be installed, which can be
obtained from <ulink url="http://perl.apache.org"/> - Bugzilla requires
version &min-mod_perl2-ver; (AKA 2.0.0-RC5) to be installed.</para>
<para>Bugzilla also requires a more up-to-date version of the CGI
perl module to be installed, version &min-mp-cgi-ver; as opposed to &min-cgi-ver;
</para>
</section>
</section>
<section id="configuration">
<title>Configuration</title>
<warning>
<para>
Poorly-configured MySQL and Bugzilla installations have
given attackers full access to systems in the past. Please take the
security parts of these guidelines seriously, even for Bugzilla
machines hidden away behind your firewall. Be certain to read
<xref linkend="security"/> for some important security tips.
</para>
</warning>
<section id="localconfig">
<title>localconfig</title>
<para>
You should now run <filename>checksetup.pl</filename> again, this time
without the <literal>--check-modules</literal> switch.
</para>
<screen><prompt>bash#</prompt> ./checksetup.pl</screen>
<para>
This time, <filename>checksetup.pl</filename> should tell you that all
the correct modules are installed and will display a message about, and
write out a file called, <filename>localconfig</filename>. This file
contains the default settings for a number of Bugzilla parameters.
</para>
<para>
Load this file in your editor. The only value you
<emphasis>need</emphasis> to change is $db_pass, the password for
the user you will create for your database. Pick a strong
password (for simplicity, it should not contain single quote
characters) and put it here.
</para>
<para>
You may need to change the value of
<emphasis>webservergroup</emphasis> if your web server does not
run in the "apache" group. On Debian, for example, Apache runs in
the "www-data" group. If you are going to run Bugzilla on a
machine where you do not have root access (such as on a shared web
hosting account), you will need to leave
<emphasis>webservergroup</emphasis> empty, ignoring the warnings
that <filename>checksetup.pl</filename> will subsequently display
every time it is run.
</para>
<caution>
<para>
If you are using suexec, you should use your own primary group
for <emphasis>webservergroup</emphasis> rather than leaving it
empty, and see the additional directions in the suexec section
<xref linkend="suexec" />.
</para>
</caution>
<para>
The other options in the <filename>localconfig</filename> file
are documented by their accompanying comments. If you have a slightly
non-standard MySQL setup, you may wish to change one or more of
the other "$db_*" parameters.
</para>
<para>
You may also wish to change the names of
the priorities, severities, operating systems and platforms for your
installation. However, you can always change these after installation
has finished; if you then re-run <filename>checksetup.pl</filename>,
the changes will get picked up.
</para>
</section>
<section id="database-engine">
<title>Database Server</title>
<para>
This section deals with configuring your database server for use
with Bugzilla. Currently, MySQL (<xref linkend="mysql"/>) and
PostgreSQL (<xref linkend="postgresql"/>) are available.
</para>
<section id="database-schema">
<title>Bugzilla Database Schema</title>
<para>
The Bugzilla database schema is available at
<ulink url="http://www.ravenbrook.com/project/p4dti/tool/cgi/bugzilla-schema/">Ravenbrook</ulink>.
This very valuable tool can generate a written description of
the Bugzilla database schema for any version of Bugzilla. It
can also generate a diff between two versions to help someone
see what has changed.
</para>
</section>
<section id="mysql">
<title>MySQL</title>
<caution>
<para>
MySQL's default configuration is very insecure.
<xref linkend="security-mysql"/> has some good information for
improving your installation's security.
</para>
</caution>
<section id="install-setupdatabase">
<title>Allow large attachments</title>
<para>
By default, MySQL will only accept packets up to 64Kb in size.
If you want to have attachments larger than this, you will need
to modify your <filename>/etc/my.cnf</filename> as below.
</para>
<screen> [mysqld]
# Allow packets up to 1M
max_allowed_packet=1M</screen>
<para>
There is also a parameter in Bugzilla called 'maxattachmentsize'
(default = 1000 Kb) that controls the maximum allowable attachment
size. Attachments larger than <emphasis>either</emphasis> the
'max_allowed_packet' or 'maxattachmentsize' value will not be
accepted by Bugzilla.
</para>
<note>
<para>
This does not affect Big Files, attachments that are stored directly
on disk instead of in the database. Their maximum size is
controlled using the 'maxlocalattachment' parameter.
</para>
</note>
</section>
<section>
<title>Allow small words in full-text indexes</title>
<para>By default, words must be at least four characters in length
in order to be indexed by MySQL's full-text indexes. This causes
a lot of Bugzilla specific words to be missed, including "cc",
"ftp" and "uri".</para>
<para>MySQL can be configured to index those words by setting the
ft_min_word_len param to the minimum size of the words to index.
This can be done by modifying the <filename>/etc/my.cnf</filename>
according to the example below:</para>
<screen> [mysqld]
# Allow small words in full-text indexes
ft_min_word_len=2</screen>
<para>Rebuilding the indexes can be done based on documentation found at
<ulink url="http://www.mysql.com/doc/en/Fulltext_Fine-tuning.html"/>.
</para>
</section>
<section id="install-setupdatabase-adduser">
<title>Add a user to MySQL</title>
<para>
You need to add a new MySQL user for Bugzilla to use.
(It's not safe to have Bugzilla use the MySQL root account.)
The following instructions assume the defaults in
<filename>localconfig</filename>; if you changed those,
you need to modify the SQL command appropriately. You will
need the <replaceable>$db_pass</replaceable> password you
set in <filename>localconfig</filename> in
<xref linkend="localconfig"/>.
</para>
<para>
We use an SQL <command>GRANT</command> command to create
a <quote>bugs</quote> user. This also restricts the
<quote>bugs</quote>user to operations within a database
called <quote>bugs</quote>, and only allows the account
to connect from <quote>localhost</quote>. Modify it to
reflect your setup if you will be connecting from another
machine or as a different user.
</para>
<para>
Run the <filename>mysql</filename> command-line client and enter:
</para>
<screen> <prompt>mysql&gt;</prompt> GRANT SELECT, INSERT,
UPDATE, DELETE, INDEX, ALTER, CREATE, LOCK TABLES,
CREATE TEMPORARY TABLES, DROP, REFERENCES ON bugs.*
TO bugs@localhost IDENTIFIED BY '<replaceable>$db_pass</replaceable>';
<prompt>mysql&gt;</prompt> FLUSH PRIVILEGES;</screen>
</section>
<section>
<title>Permit attachments table to grow beyond 4GB</title>
<para>
By default, MySQL will limit the size of a table to 4GB.
This limit is present even if the underlying filesystem
has no such limit. To set a higher limit, follow these
instructions.
</para>
<para>
After you have completed the rest of the installation (or at least the
database setup parts), you should run the <filename>MySQL</filename>
command-line client and enter the following, replacing <literal>$bugs_db</literal>
with your Bugzilla database name (<emphasis>bugs</emphasis> by default):
</para>
<screen>
<prompt>mysql&gt;</prompt> use <replaceable>$bugs_db</replaceable>
<prompt>mysql&gt;</prompt> ALTER TABLE attachments
AVG_ROW_LENGTH=1000000, MAX_ROWS=20000;
</screen>
<para>
The above command will change the limit to 20GB. Mysql will have
to make a temporary copy of your entire table to do this. Ideally,
you should do this when your attachments table is still small.
</para>
<note>
<para>
This does not affect Big Files, attachments that are stored directly
on disk instead of in the database.
</para>
</note>
</section>
</section>
<section id="postgresql">
<title>PostgreSQL</title>
<section>
<title>Add a User to PostgreSQL</title>
<para>You need to add a new user to PostgreSQL for the Bugzilla
application to use when accessing the database. The following instructions
assume the defaults in <filename>localconfig</filename>; if you
changed those, you need to modify the commands appropriately. You will
need the <replaceable>$db_pass</replaceable> password you
set in <filename>localconfig</filename> in
<xref linkend="localconfig"/>.</para>
<para>On most systems, to create the user in PostgreSQL, you will need to
login as the root user, and then</para>
<screen> <prompt>bash#</prompt> su - postgres</screen>
<para>As the postgres user, you then need to create a new user: </para>
<screen> <prompt>bash$</prompt> createuser -U postgres -dAP bugs</screen>
<para>When asked for a password, provide the password which will be set as
<replaceable>$db_pass</replaceable> in <filename>localconfig</filename>.
The created user will have the ability to create databases and will not be
able to create new users.</para>
</section>
<section>
<title>Configure PostgreSQL</title>
<para>Now, you will need to edit <filename>pg_hba.conf</filename> which is
usually located in <filename>/var/lib/pgsql/data/</filename>. In this file,
you will need to add a new line to it as follows:</para>
<para>
<computeroutput>host all bugs 127.0.0.1 255.255.255.255 md5</computeroutput>
</para>
<para>This means that for TCP/IP (host) connections, allow connections from
'127.0.0.1' to 'all' databases on this server from the 'bugs' user, and use
password authentication (md5) for that user.</para>
<para>Now, you will need to restart PostgreSQL, but you will need to fully
stop and start the server rather than just restarting due to the possibility
of a change to <filename>postgresql.conf</filename>. After the server has
restarted, you will need to edit <filename>localconfig</filename>, finding
the <literal>$db_driver</literal> variable and setting it to
<literal>Pg</literal> and changing the password in <literal>$db_pass</literal>
to the one you picked previously, while setting up the account.</para>
</section>
</section>
</section>
<section>
<title>checksetup.pl</title>
<para>
Next, rerun <filename>checksetup.pl</filename>. It reconfirms
that all the modules are present, and notices the altered
localconfig file, which it assumes you have edited to your
satisfaction. It compiles the UI templates,
connects to the database using the 'bugs'
user you created and the password you defined, and creates the
'bugs' database and the tables therein.
</para>
<para>
After that, it asks for details of an administrator account. Bugzilla
can have multiple administrators - you can create more later - but
it needs one to start off with.
Enter the email address of an administrator, his or her full name,
and a suitable Bugzilla password.
</para>
<para>
<filename>checksetup.pl</filename> will then finish. You may rerun
<filename>checksetup.pl</filename> at any time if you wish.
</para>
</section>
<section id="http">
<title>Web server</title>
<para>
Configure your web server according to the instructions in the
appropriate section. (If it makes a difference in your choice,
the Bugzilla Team recommends Apache.) To check whether your web server
is correctly configured, try to access <filename>testagent.cgi</filename>
from your web server. If "OK" is displayed, then your configuration
is successful. Regardless of which web server
you are using, however, ensure that sensitive information is
not remotely available by properly applying the access controls in
<xref linkend="security-webserver-access"/>. You can run
<filename>testserver.pl</filename> to check if your web server serves
Bugzilla files as expected.
</para>
<section id="http-apache">
<title>Bugzilla using Apache</title>
<para>You have two options for running Bugzilla under Apache -
<link linkend="http-apache-mod_cgi">mod_cgi</link> (the default) and
<link linkend="http-apache-mod_perl">mod_perl</link> (new in Bugzilla
2.23)
</para>
<section id="http-apache-mod_cgi">
<title>Apache <productname>httpd</productname> with mod_cgi</title>
<para>
To configure your Apache web server to work with Bugzilla while using
mod_cgi, do the following:
</para>
<procedure>
<step>
<para>
Load <filename>httpd.conf</filename> in your editor.
In Fedora and Red Hat Linux, this file is found in
<filename class="directory">/etc/httpd/conf</filename>.
</para>
</step>
<step>
<para>
Apache uses <computeroutput>&lt;Directory&gt;</computeroutput>
directives to permit fine-grained permission setting. Add the
following lines to a directive that applies to the location
of your Bugzilla installation. (If such a section does not
exist, you'll want to add one.) In this example, Bugzilla has
been installed at
<filename class="directory">/var/www/html/bugzilla</filename>.
</para>
<programlisting>
&lt;Directory /var/www/html/bugzilla&gt;
AddHandler cgi-script .cgi
Options +Indexes +ExecCGI
DirectoryIndex index.cgi
AllowOverride Limit
&lt;/Directory&gt;
</programlisting>
<para>
These instructions: allow apache to run .cgi files found
within the bugzilla directory; instructs the server to look
for a file called <filename>index.cgi</filename> if someone
only types the directory name into the browser; and allows
Bugzilla's <filename>.htaccess</filename> files to override
global permissions.
</para>
<note>
<para>
It is possible to make these changes globally, or to the
directive controlling Bugzilla's parent directory (e.g.
<computeroutput>&lt;Directory /var/www/html/&gt;</computeroutput>).
Such changes would also apply to the Bugzilla directory...
but they would also apply to many other places where they
may or may not be appropriate. In most cases, including
this one, it is better to be as restrictive as possible
when granting extra access.
</para>
</note>
</step>
<step>
<para>
<filename>checksetup.pl</filename> can set tighter permissions
on Bugzilla's files and directories if it knows what group the
web server runs as. Find the <computeroutput>Group</computeroutput>
line in <filename>httpd.conf</filename>, place the value found
there in the <replaceable>$webservergroup</replaceable> variable
in <filename>localconfig</filename>, then rerun
<filename>checksetup.pl</filename>.
</para>
</step>
<step>
<para>
Optional: If Bugzilla does not actually reside in the webspace
directory, but instead has been symbolically linked there, you
will need to add the following to the
<computeroutput>Options</computeroutput> line of the Bugzilla
<computeroutput>&lt;Directory&gt;</computeroutput> directive
(the same one as in the step above):
</para>
<programlisting>
+FollowSymLinks
</programlisting>
<para>
Without this directive, Apache will not follow symbolic links
to places outside its own directory structure, and you will be
unable to run Bugzilla.
</para>
</step>
</procedure>
</section>
<section id="http-apache-mod_perl">
<title>Apache <productname>httpd</productname> with mod_perl</title>
<para>Some configuration is required to make Bugzilla work with Apache
and mod_perl</para>
<procedure>
<step>
<para>
Load <filename>httpd.conf</filename> in your editor.
In Fedora and Red Hat Linux, this file is found in
<filename class="directory">/etc/httpd/conf</filename>.
</para>
</step>
<step>
<para>Add the following information to your httpd.conf file, substituting
where appropriate with your own local paths.</para>
<note>
<para>This should be used instead of the &lt;Directory&gt; block
shown above. This should also be above any other <literal>mod_perl</literal>
directives within the <filename>httpd.conf</filename> and must be specified
in the order as below.</para>
</note>
<warning>
<para>You should also ensure that you have disabled <literal>KeepAlive</literal>
support in your Apache install when utilizing Bugzilla under mod_perl</para>
</warning>
<programlisting>
PerlSwitches -I/var/www/html/bugzilla -I/var/www/html/bugzilla/lib -w -T
PerlConfigRequire /var/www/html/bugzilla/mod_perl.pl
</programlisting>
</step>
<step>
<para>
<filename>checksetup.pl</filename> can set tighter permissions
on Bugzilla's files and directories if it knows what group the
web server runs as. Find the <computeroutput>Group</computeroutput>
line in <filename>httpd.conf</filename>, place the value found
there in the <replaceable>$webservergroup</replaceable> variable
in <filename>localconfig</filename>, then rerun
<filename>checksetup.pl</filename>.
</para>
</step>
</procedure>
<para>On restarting Apache, Bugzilla should now be running within the
mod_perl environment. Please ensure you have run checksetup.pl to set
permissions before you restart Apache.</para>
<note>
<para>Please bear the following points in mind when looking at using
Bugzilla under mod_perl:
<itemizedlist>
<listitem>
<para>
mod_perl support in Bugzilla can take up a HUGE amount of RAM. You could be
looking at 30MB per httpd child, easily. Basically, you just need a lot of RAM.
The more RAM you can get, the better. mod_perl is basically trading RAM for
speed. At least 2GB total system RAM is recommended for running Bugzilla under
mod_perl.
</para>
</listitem>
<listitem>
<para>
Under mod_perl, you have to restart Apache if you make any manual change to
any Bugzilla file. You can't just reload--you have to actually
<emphasis>restart</emphasis> the server (as in make sure it stops and starts
again). You <emphasis>can</emphasis> change localconfig and the params file
manually, if you want, because those are re-read every time you load a page.
</para>
</listitem>
<listitem>
<para>
You must run in Apache's Prefork MPM (this is the default). The Worker MPM
may not work--we haven't tested Bugzilla's mod_perl support under threads.
(And, in fact, we're fairly sure it <emphasis>won't</emphasis> work.)
</para>
</listitem>
<listitem>
<para>
Bugzilla generally expects to be the only mod_perl application running on
your entire server. It may or may not work if there are other applications also
running under mod_perl. It does try its best to play nice with other mod_perl
applications, but it still may have conflicts.
</para>
</listitem>
<listitem>
<para>
It is recommended that you have one Bugzilla instance running under mod_perl
on your server. Bugzilla has not been tested with more than one instance running.
</para>
</listitem>
</itemizedlist>
</para>
</note>
</section>
</section>
<section id="http-iis">
<title>Microsoft <productname>Internet Information Services</productname></title>
<para>
If you are running Bugzilla on Windows and choose to use
Microsoft's <productname>Internet Information Services</productname>
or <productname>Personal Web Server</productname> you will need
to perform a number of other configuration steps as explained below.
You may also want to refer to the following Microsoft Knowledge
Base articles:
<ulink url="http://support.microsoft.com/default.aspx?scid=kb;en-us;245225">245225</ulink>
<quote>HOW TO: Configure and Test a PERL Script with IIS 4.0,
5.0, and 5.1</quote> (for <productname>Internet Information
Services</productname>) and
<ulink url="http://support.microsoft.com/default.aspx?scid=kb;en-us;231998">231998</ulink>
<quote>HOW TO: FP2000: How to Use Perl with Microsoft Personal Web
Server on Windows 95/98</quote> (for <productname>Personal Web
Server</productname>).
</para>
<para>
You will need to create a virtual directory for the Bugzilla
install. Put the Bugzilla files in a directory that is named
something <emphasis>other</emphasis> than what you want your
end-users accessing. That is, if you want your users to access
your Bugzilla installation through
<quote>http://&lt;yourdomainname&gt;/Bugzilla</quote>, then do
<emphasis>not</emphasis> put your Bugzilla files in a directory
named <quote>Bugzilla</quote>. Instead, place them in a different
location, and then use the IIS Administration tool to create a
Virtual Directory named "Bugzilla" that acts as an alias for the
actual location of the files. When creating that virtual directory,
make sure you add the <quote>Execute (such as ISAPI applications or
CGI)</quote> access permission.
</para>
<para>
You will also need to tell IIS how to handle Bugzilla's
.cgi files. Using the IIS Administration tool again, open up
the properties for the new virtual directory and select the
Configuration option to access the Script Mappings. Create an
entry mapping .cgi to:
</para>
<programlisting>
&lt;full path to perl.exe &gt;\perl.exe -x&lt;full path to Bugzilla&gt; -wT "%s" %s
</programlisting>
<para>
For example:
</para>
<programlisting>
c:\perl\bin\perl.exe -xc:\bugzilla -wT "%s" %s
</programlisting>
<note>
<para>
The ActiveState install may have already created an entry for
.pl files that is limited to <quote>GET,HEAD,POST</quote>. If
so, this mapping should be <emphasis>removed</emphasis> as
Bugzilla's .pl files are not designed to be run via a web server.
</para>
</note>
<para>
IIS will also need to know that the index.cgi should be treated
as a default document. On the Documents tab page of the virtual
directory properties, you need to add index.cgi as a default
document type. If you wish, you may remove the other default
document types for this particular virtual directory, since Bugzilla
doesn't use any of them.
</para>
<para>
Also, and this can't be stressed enough, make sure that files
such as <filename>localconfig</filename> and your
<filename class="directory">data</filename> directory are
secured as described in <xref linkend="security-webserver-access"/>.
</para>
</section>
</section>
<section id="install-config-bugzilla">
<title>Bugzilla</title>
<para>
Your Bugzilla should now be working. Access
<filename>http://&lt;your-bugzilla-server&gt;/</filename> -
you should see the Bugzilla
front page. If not, consult the Troubleshooting section,
<xref linkend="troubleshooting"/>.
</para>
<note>
<para>
The URL above may be incorrect if you installed Bugzilla into a
subdirectory or used a symbolic link from your web site root to
the Bugzilla directory.
</para>
</note>
<para>
Log in with the administrator account you defined in the last
<filename>checksetup.pl</filename> run. You should go through
the parameters on the Edit Parameters page
(see link in the footer) and see if there are any you wish to
change.
They key parameters are documented in <xref linkend="parameters"/>;
you should certainly alter
<command>maintainer</command> and <command>urlbase</command>;
you may also want to alter
<command>cookiepath</command> or <command>requirelogin</command>.
</para>
<para>
This would also be a good time to revisit the
<filename>localconfig</filename> file and make sure that the
names of the priorities, severities, platforms and operating systems
are those you wish to use when you start creating bugs. Remember
to rerun <filename>checksetup.pl</filename> if you change it.
</para>
<para>
Bugzilla has several optional features which require extra
configuration. You can read about those in
<xref linkend="extraconfig"/>.
</para>
</section>
</section>
<section id="extraconfig">
<title>Optional Additional Configuration</title>
<para>
Bugzilla has a number of optional features. This section describes how
to configure or enable them.
</para>
<section>
<title>Bug Graphs</title>
<para>If you have installed the necessary Perl modules you
can start collecting statistics for the nifty Bugzilla
graphs.</para>
<screen><prompt>bash#</prompt> <command>crontab -e</command></screen>
<para>
This should bring up the crontab file in your editor.
Add a cron entry like this to run
<filename>collectstats.pl</filename>
daily at 5 after midnight:
</para>
<programlisting>5 0 * * * cd &lt;your-bugzilla-directory&gt; ; ./collectstats.pl</programlisting>
<para>
After two days have passed you'll be able to view bug graphs from
the Reports page.
</para>
<para>
When upgrading Bugzilla, this format may change.
To create new status data, (re)move old data and run the following
commands:
</para>
<screen>
<prompt>bash$</prompt>
<command>cd &lt;your-bugzilla-directory&gt;</command>
<prompt>bash$</prompt>
<command>./collectstats.pl --regenerate</command>
</screen>
<note>
<para>
Windows does not have 'cron', but it does have the Task
Scheduler, which performs the same duties. There are also
third-party tools that can be used to implement cron, such as
<ulink url="http://www.nncron.ru/">nncron</ulink>.
</para>
</note>
</section>
<section id="installation-whining-cron">
<title>The Whining Cron</title>
<para>What good are
bugs if they're not annoying? To help make them more so you
can set up Bugzilla's automatic whining system to complain at engineers
which leave their bugs in the NEW or REOPENED state without triaging them.
</para>
<para>
This can be done by adding the following command as a daily
crontab entry, in the same manner as explained above for bug
graphs. This example runs it at 12.55am.
</para>
<programlisting>55 0 * * * cd &lt;your-bugzilla-directory&gt; ; ./whineatnews.pl</programlisting>
<note>
<para>
Windows does not have 'cron', but it does have the Task
Scheduler, which performs the same duties. There are also
third-party tools that can be used to implement cron, such as
<ulink url="http://www.nncron.ru/">nncron</ulink>.
</para>
</note>
</section>
<section id="installation-whining">
<title>Whining</title>
<para>
As of Bugzilla 2.20, users can configure Bugzilla to regularly annoy
them at regular intervals, by having Bugzilla execute saved searches
at certain times and emailing the results to the user. This is known
as "Whining". The process of configuring Whining is described
in <xref linkend="whining"/>, but for it to work a Perl script must be
executed at regular intervals.
</para>
<para>
This can be done by adding the following command as a daily
crontab entry, in the same manner as explained above for bug
graphs. This example runs it every 15 minutes.
</para>
<programlisting>*/15 * * * * cd &lt;your-bugzilla-directory&gt; ; ./whine.pl</programlisting>
<note>
<para>
Whines can be executed as often as every 15 minutes, so if you specify
longer intervals between executions of whine.pl, some users may not
be whined at as often as they would expect. Depending on the person,
this can either be a very Good Thing or a very Bad Thing.
</para>
</note>
<note>
<para>
Windows does not have 'cron', but it does have the Task
Scheduler, which performs the same duties. There are also
third-party tools that can be used to implement cron, such as
<ulink url="http://www.nncron.ru/">nncron</ulink>.
</para>
</note>
</section>
<section id="apache-addtype">
<title>Serving Alternate Formats with the right MIME type</title>
<para>
Some Bugzilla pages have alternate formats, other than just plain
<acronym>HTML</acronym>. In particular, a few Bugzilla pages can
output their contents as either <acronym>XUL</acronym> (a special
Mozilla format, that looks like a program <acronym>GUI</acronym>)
or <acronym>RDF</acronym> (a type of structured <acronym>XML</acronym>
that can be read by various programs).
</para>
<para>
In order for your users to see these pages correctly, Apache must
send them with the right <acronym>MIME</acronym> type. To do this,
add the following lines to your Apache configuration, either in the
<computeroutput>&lt;VirtualHost&gt;</computeroutput> section for your
Bugzilla, or in the <computeroutput>&lt;Directory&gt;</computeroutput>
section for your Bugzilla:
</para>
<para>
<screen>AddType application/vnd.mozilla.xul+xml .xul
AddType application/rdf+xml .rdf</screen>
</para>
</section>
</section>
<section id="multiple-bz-dbs">
<title>Multiple Bugzilla databases with a single installation</title>
<para>The previous instructions referred to a standard installation, with
one unique Bugzilla database. However, you may want to host several
distinct installations, without having several copies of the code. This is
possible by using the PROJECT environment variable. When accessed,
Bugzilla checks for the existence of this variable, and if present, uses
its value to check for an alternative configuration file named
<filename>localconfig.&lt;PROJECT&gt;</filename> in the same location as
the default one (<filename>localconfig</filename>). It also checks for
customized templates in a directory named
<filename>&lt;PROJECT&gt;</filename> in the same location as the
default one (<filename>template/&lt;langcode&gt;</filename>). By default
this is <filename>template/en/default</filename> so PROJECT's templates
would be located at <filename>template/en/PROJECT</filename>.</para>
<para>To set up an alternate installation, just export PROJECT=foo before
running <command>checksetup.pl</command> for the first time. It will
result in a file called <filename>localconfig.foo</filename> instead of
<filename>localconfig</filename>. Edit this file as described above, with
reference to a new database, and re-run <command>checksetup.pl</command>
to populate it. That's all.</para>
<para>Now you have to configure the web server to pass this environment
variable when accessed via an alternate URL, such as virtual host for
instance. The following is an example of how you could do it in Apache,
other Webservers may differ.
<programlisting>
&lt;VirtualHost 212.85.153.228:80&gt;
ServerName foo.bar.baz
SetEnv PROJECT foo
Alias /bugzilla /var/www/bugzilla
&lt;/VirtualHost&gt;
</programlisting>
</para>
<para>Don't forget to also export this variable before accessing Bugzilla
by other means, such as cron tasks for instance.</para>
</section>
<section id="os-specific">
<title>OS-Specific Installation Notes</title>
<para>Many aspects of the Bugzilla installation can be affected by the
operating system you choose to install it on. Sometimes it can be made
easier and others more difficult. This section will attempt to help you
understand both the difficulties of running on specific operating systems
and the utilities available to make it easier.
</para>
<para>If you have anything to add or notes for an operating system not
covered, please file a bug in &bzg-bugs;.
</para>
<section id="os-win32">
<title>Microsoft Windows</title>
<para>
Making Bugzilla work on Windows is more difficult than making it
work on Unix. For that reason, we still recommend doing so on a Unix
based system such as GNU/Linux. That said, if you do want to get
Bugzilla running on Windows, you will need to make the following
adjustments. A detailed step-by-step
<ulink url="http://www.bugzilla.org/docs/win32install.html">
installation guide for Windows</ulink> is also available
if you need more help with your installation.
</para>
<section id="win32-perl">
<title>Win32 Perl</title>
<para>
Perl for Windows can be obtained from
<ulink url="http://www.activestate.com/">ActiveState</ulink>.
You should be able to find a compiled binary at <ulink
url="http://aspn.activestate.com/ASPN/Downloads/ActivePerl/" />.
The following instructions assume that you are using version
5.8.1 of ActiveState.
</para>
<note>
<para>
These instructions are for 32-bit versions of Windows. If you are
using a 64-bit version of Windows, you will need to install 32-bit
Perl in order to install the 32-bit modules as described below.
</para>
</note>
</section>
<section id="win32-perl-modules">
<title>Perl Modules on Win32</title>
<para>
Bugzilla on Windows requires the same perl modules found in
<xref linkend="install-perlmodules"/>. The main difference is that
windows uses <glossterm linkend="gloss-ppm">PPM</glossterm> instead
of CPAN. ActiveState provides a GUI to manage Perl modules. We highly
recommend that you use it. If you prefer to use ppm from the
command-line, type:
</para>
<programlisting>
C:\perl&gt; <command>ppm install &lt;module name&gt;</command>
</programlisting>
<para>
The best source for the Windows PPM modules needed for Bugzilla
is probably the theory58S website, which you can add to your list
of repositories as follows (for Perl 5.8.x):
</para>
<programlisting>
<command>ppm repo add theory58S http://theoryx5.uwinnipeg.ca/ppms/</command>
</programlisting>
<para>
If you are using Perl 5.10.x, you cannot use the same PPM modules as Perl
5.8.x as they are incompatible. In this case, you should add the following
repository:
</para>
<programlisting>
<command>ppm repo add theory58S http://cpan.uwinnipeg.ca/PPMPackages/10xx/</command>
</programlisting>
<note>
<para>
In versions prior to 5.8.8 build 819 of PPM the command is
<programlisting>
<command>ppm repository add theory58S http://theoryx5.uwinnipeg.ca/ppms/</command>
</programlisting>
</para>
</note>
<note>
<para>
The PPM repository stores modules in 'packages' that may have
a slightly different name than the module. If retrieving these
modules from there, you will need to pay attention to the information
provided when you run <command>checksetup.pl</command> as it will
tell you what package you'll need to install.
</para>
</note>
<tip>
<para>
If you are behind a corporate firewall, you will need to let the
ActiveState PPM utility know how to get through it to access
the repositories by setting the HTTP_proxy system environmental
variable. For more information on setting that variable, see
the ActiveState documentation.
</para>
</tip>
</section>
<section id="win32-code-changes">
<title>Code changes required to run on Win32</title>
<para>
Bugzilla on Win32 is supported out of the box from version 2.20; this
means that no code changes are required to get Bugzilla running.
</para>
</section>
<section id="win32-http">
<title>Serving the web pages</title>
<para>
As is the case on Unix based systems, any web server should
be able to handle Bugzilla; however, the Bugzilla Team still
recommends Apache whenever asked. No matter what web server
you choose, be sure to pay attention to the security notes
in <xref linkend="security-webserver-access"/>. More
information on configuring specific web servers can be found
in <xref linkend="http"/>.
</para>
<note>
<para>
If using Apache on windows, you can set the <ulink
url="http://httpd.apache.org/docs-2.0/mod/core.html#scriptinterpretersource">ScriptInterpreterSource</ulink>
directive in your Apache config to avoid having to modify
the first line of every script to contain your path to Perl
instead of <filename>/usr/bin/perl</filename>. When setting
<filename>ScriptInterpreterSource</filename>, do not forget
to specify the <command>-T</command> flag to enable the taint
mode. For example: <command>C:\Perl\bin\perl.exe -T</command>.
</para>
</note>
</section>
<section id="win32-email">
<title>Sending Email</title>
<para>
To enable Bugzilla to send email on Windows, the server running the
Bugzilla code must be able to connect to, or act as, an SMTP server.
</para>
</section>
</section>
<section id="os-macosx">
<title><productname>Mac OS X</productname></title>
<para>Making Bugzilla work on Mac OS X requires the following
adjustments.</para>
<section id="macosx-sendmail">
<title>Sendmail</title>
<para>In Mac OS X 10.3 and later,
<ulink url="http://www.postfix.org/">Postfix</ulink>
is used as the built-in email server. Postfix provides an executable
that mimics sendmail enough to fool Bugzilla, as long as Bugzilla can
find it.</para>
<para>As of version 2.20, Bugzilla will be able to find the fake
sendmail executable without any assistance. However, you will have
to turn on the sendmailnow parameter before you do anything that would
result in email being sent. For more information, see the description
of the sendmailnow parameter in <xref linkend="parameters"/>.</para>
</section>
<section id="macosx-libraries">
<title>Libraries &amp; Perl Modules on Mac OS X</title>
<para>Apple does not include the GD library with Mac OS X. Bugzilla
needs this for bug graphs.</para>
<para>You can use DarwinPorts (<ulink url="http://darwinports.com/"/>)
or Fink (<ulink url="http://sourceforge.net/projects/fink/"/>), both
of which are similar in nature to the CPAN installer, but install
common unix programs.</para>
<para>Follow the instructions for setting up DarwinPorts or Fink.
Once you have one installed, you'll want to use it to install the
<filename>gd2</filename> package.
</para>
<para>Fink will prompt you for a number of dependencies, type 'y' and hit
enter to install all of the dependencies and then watch it work. You will
then be able to use <glossterm linkend="gloss-cpan">CPAN</glossterm> to
install the GD Perl module.
</para>
<note>
<para>To prevent creating conflicts with the software that Apple
installs by default, Fink creates its own directory tree at
<filename class="directory">/sw</filename> where it installs most of
the software that it installs. This means your libraries and headers
will be at <filename class="directory">/sw/lib</filename> and
<filename class="directory">/sw/include</filename> instead of
<filename class="directory">/usr/lib</filename> and
<filename class="directory">/usr/include</filename>. When the
Perl module config script asks where your <filename>libgd</filename>
is, be sure to tell it
<filename class="directory">/sw/lib</filename>.
</para>
</note>
<para>Also available via DarwinPorts and Fink is
<filename>expat</filename>. After installing the expat package, you
will be able to install XML::Parser using CPAN. If you use fink, there
is one caveat. Unlike recent versions of
the GD module, XML::Parser doesn't prompt for the location of the
required libraries. When using CPAN, you will need to use the following
command sequence:
</para>
<screen>
# perl -MCPAN -e'look XML::Parser' <co id="macosx-look"/>
# perl Makefile.PL EXPATLIBPATH=/sw/lib EXPATINCPATH=/sw/include
# make; make test; make install <co id="macosx-make"/>
# exit <co id="macosx-exit"/>
</screen>
<calloutlist>
<callout arearefs="macosx-look macosx-exit">
<para>The look command will download the module and spawn a
new shell with the extracted files as the current working directory.
The exit command will return you to your original shell.
</para>
</callout>
<callout arearefs="macosx-make">
<para>You should watch the output from these make commands,
especially <quote>make test</quote> as errors may prevent
XML::Parser from functioning correctly with Bugzilla.
</para>
</callout>
</calloutlist>
</section>
</section>
<section id="os-linux">
<title>Linux Distributions</title>
<para>Many Linux distributions include Bugzilla and its
dependencies in their native package management systems.
Installing Bugzilla with root access on any Linux system
should be as simple as finding the Bugzilla package in the
package management application and installing it using the
normal command syntax. Several distributions also perform
the proper web server configuration automatically on installation.
</para>
<para>Please consult the documentation of your Linux
distribution for instructions on how to install packages,
or for specific instructions on installing Bugzilla with
native package management tools. There is also a
<ulink url="http://wiki.mozilla.org/Bugzilla:Linux_Distro_Installation">
Bugzilla Wiki Page</ulink> for distro-specific installation
notes.
</para>
</section>
</section>
<section id="nonroot">
<title>UNIX (non-root) Installation Notes</title>
<section>
<title>Introduction</title>
<para>If you are running a *NIX OS as non-root, either due
to lack of access (web hosts, for example) or for security
reasons, this will detail how to install Bugzilla on such
a setup. It is recommended that you read through the
<xref linkend="installation" />
first to get an idea on the installation steps required.
(These notes will reference to steps in that guide.)</para>
</section>
<section>
<title>MySQL</title>
<para>You may have MySQL installed as root. If you're
setting up an account with a web host, a MySQL account
needs to be set up for you. From there, you can create
the bugs account, or use the account given to you.</para>
<warning>
<para>You may have problems trying to set up
<command>GRANT</command> permissions to the database.
If you're using a web host, chances are that you have a
separate database which is already locked down (or one big
database with limited/no access to the other areas), but you
may want to ask your system administrator what the security
settings are set to, and/or run the <command>GRANT</command>
command for you.</para>
<para>Also, you will probably not be able to change the MySQL
root user password (for obvious reasons), so skip that
step.</para>
</warning>
<section>
<title>Running MySQL as Non-Root</title>
<section>
<title>The Custom Configuration Method</title>
<para>Create a file .my.cnf in your
home directory (using /home/foo in this example)
as follows....</para>
<programlisting>
[mysqld]
datadir=/home/foo/mymysql
socket=/home/foo/mymysql/thesock
port=8081
[mysql]
socket=/home/foo/mymysql/thesock
port=8081
[mysql.server]
user=mysql
basedir=/var/lib
[safe_mysqld]
err-log=/home/foo/mymysql/the.log
pid-file=/home/foo/mymysql/the.pid
</programlisting>
</section>
<section>
<title>The Custom Built Method</title>
<para>You can install MySQL as a not-root, if you really need to.
Build it with PREFIX set to <filename class="directory">/home/foo/mysql</filename>,
or use pre-installed executables, specifying that you want
to put all of the data files in <filename class="directory">/home/foo/mysql/data</filename>.
If there is another MySQL server running on the system that you
do not own, use the -P option to specify a TCP port that is not
in use.</para>
</section>
<section>
<title>Starting the Server</title>
<para>After your mysqld program is built and any .my.cnf file is
in place, you must initialize the databases (ONCE).</para>
<screen>
<prompt>bash$</prompt>
<command>mysql_install_db</command>
</screen>
<para>Then start the daemon with</para>
<screen>
<prompt>bash$</prompt>
<command>safe_mysql &amp;</command>
</screen>
<para>After you start mysqld the first time, you then connect to
it as "root" and <command>GRANT</command> permissions to other
users. (Again, the MySQL root account has nothing to do with
the *NIX root account.)</para>
<note>
<para>You will need to start the daemons yourself. You can either
ask your system administrator to add them to system startup files, or
add a crontab entry that runs a script to check on these daemons
and restart them if needed.</para>
</note>
<warning>
<para>Do NOT run daemons or other services on a server without first
consulting your system administrator! Daemons use up system resources
and running one may be in violation of your terms of service for any
machine on which you are a user!</para>
</warning>
</section>
</section>
</section>
<section>
<title>Perl</title>
<para>
On the extremely rare chance that you don't have Perl on
the machine, you will have to build the sources
yourself. The following commands should get your system
installed with your own personal version of Perl:
</para>
<screen>
<prompt>bash$</prompt>
<command>wget http://perl.com/CPAN/src/stable.tar.gz</command>
<prompt>bash$</prompt>
<command>tar zvxf stable.tar.gz</command>
<prompt>bash$</prompt>
<command>cd perl-5.8.1</command> (or whatever the version of Perl is called)
<prompt>bash$</prompt>
<command>sh Configure -de -Dprefix=/home/foo/perl</command>
<prompt>bash$</prompt>
<command>make &amp;&amp; make test &amp;&amp; make install</command>
</screen>
<para>
Once you have Perl installed into a directory (probably
in <filename class="directory">~/perl/bin</filename>), you will need to
install the Perl Modules, described below.
</para>
</section>
<section id="install-perlmodules-nonroot">
<title>Perl Modules</title>
<para>
Installing the Perl modules as a non-root user is accomplished by
running the <filename>install-module.pl</filename>
script. For more details on this script, see
<ulink url="api/install-module.html"><filename>install-module.pl</filename>
documentation</ulink>
</para>
</section>
<section>
<title>HTTP Server</title>
<para>Ideally, this also needs to be installed as root and
run under a special web server account. As long as
the web server will allow the running of *.cgi files outside of a
cgi-bin, and a way of denying web access to certain files (such as a
.htaccess file), you should be good in this department.</para>
<section>
<title>Running Apache as Non-Root</title>
<para>You can run Apache as a non-root user, but the port will need
to be set to one above 1024. If you type <command>httpd -V</command>,
you will get a list of the variables that your system copy of httpd
uses. One of those, namely HTTPD_ROOT, tells you where that
installation looks for its config information.</para>
<para>From there, you can copy the config files to your own home
directory to start editing. When you edit those and then use the -d
option to override the HTTPD_ROOT compiled into the web server, you
get control of your own customized web server.</para>
<note>
<para>You will need to start the daemons yourself. You can either
ask your system administrator to add them to system startup files, or
add a crontab entry that runs a script to check on these daemons
and restart them if needed.</para>
</note>
<warning>
<para>Do NOT run daemons or other services on a server without first
consulting your system administrator! Daemons use up system resources
and running one may be in violation of your terms of service for any
machine on which you are a user!</para>
</warning>
</section>
</section>
<section>
<title>Bugzilla</title>
<para>
When you run <command>./checksetup.pl</command> to create
the <filename>localconfig</filename> file, it will list the Perl
modules it finds. If one is missing, go back and double-check the
module installation from <xref linkend="install-perlmodules-nonroot"/>,
then delete the <filename>localconfig</filename> file and try again.
</para>
<warning>
<para>One option in <filename>localconfig</filename> you
might have problems with is the web server group. If you can't
successfully browse to the <filename>index.cgi</filename> (like
a Forbidden error), you may have to relax your permissions,
and blank out the web server group. Of course, this may pose
as a security risk. Having a properly jailed shell and/or
limited access to shell accounts may lessen the security risk,
but use at your own risk.</para>
</warning>
<section id="suexec">
<title>suexec or shared hosting</title>
<para>If you are running on a system that uses suexec (most shared
hosting environments do this), you will need to set the
<emphasis>webservergroup</emphasis> value in <filename>localconfig</filename>
to match <emphasis>your</emphasis> primary group, rather than the one
the web server runs under. You will need to run the following
shell commands after running <command>./checksetup.pl</command>,
every time you run it (or modify <filename>checksetup.pl</filename>
to do them for you via the system() command).
<programlisting> for i in docs graphs images js skins; do find $i -type d -exec chmod o+rx {} \; ; done
for i in jpg gif css js png html rdf xul; do find . -name \*.$i -exec chmod o+r {} \; ; done
find . -name .htaccess -exec chmod o+r {} \;
chmod o+x . data data/webdot</programlisting>
Pay particular attention to the number of semicolons and dots.
They are all important. A future version of Bugzilla will
hopefully be able to do this for you out of the box.</para>
</section>
</section>
</section>
</chapter>
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<!-- Keep these tools listings in alphabetical order please. -MPB -->
<section id="integration">
<title>Integrating Bugzilla with Third-Party Tools</title>
<section id="bonsai"
xreflabel="Bonsai, the Mozilla automated CVS management system">
<title>Bonsai</title>
<para>Bonsai is a web-based tool for managing
<xref linkend="cvs" />
. Using Bonsai, administrators can control open/closed status of trees,
query a fast relational database back-end for change, branch, and comment
information, and view changes made since the last time the tree was
closed. Bonsai
also integrates with
<xref linkend="tinderbox" />.
</para>
</section>
<section id="cvs" xreflabel="CVS, the Concurrent Versioning System">
<title>CVS</title>
<para>CVS integration is best accomplished, at this point, using the
Bugzilla Email Gateway.</para>
<para>Follow the instructions in this Guide for enabling Bugzilla e-mail
integration. Ensure that your check-in script sends an email to your
Bugzilla e-mail gateway with the subject of
<quote>[Bug XXXX]</quote>,
and you can have CVS check-in comments append to your Bugzilla bug. If
you want to have the bug be closed automatically, you'll have to modify
the <filename>contrib/bugzilla_email_append.pl</filename> script.
</para>
<para>There is also a CVSZilla project, based upon somewhat dated
Bugzilla code, to integrate CVS and Bugzilla through CVS' ability to
email. Check it out at: <ulink url="http://www.cvszilla.org/"/>.
</para>
<para>Another system capable of CVS integration with Bugzilla is
Scmbug. This system provides generic integration of Source code
Configuration Management with Bugtracking. Check it out at: <ulink
url="http://freshmeat.net/projects/scmbug/"/>.
</para>
</section>
<section id="scm"
xreflabel="Perforce SCM (Fast Software Configuration Management System, a powerful commercial alternative to CVS">
<title>Perforce SCM</title>
<para>You can find the project page for Bugzilla and Teamtrack Perforce
integration (p4dti) at:
<ulink url="http://www.ravenbrook.com/project/p4dti/"/>
.
<quote>p4dti</quote>
is now an officially supported product from Perforce, and you can find
the "Perforce Public Depot" p4dti page at
<ulink url="http://public.perforce.com/public/perforce/p4dti/index.html"/>
.</para>
<para>Integration of Perforce with Bugzilla, once patches are applied, is
seamless. Perforce replication information will appear below the comments
of each bug. Be certain you have a matching set of patches for the
Bugzilla version you are installing. p4dti is designed to support
multiple defect trackers, and maintains its own documentation for it.
Please consult the pages linked above for further information.</para>
</section>
<section id="svn"
xreflabel="Subversion, a compelling replacement for CVS">
<title>Subversion</title>
<para>Subversion is a free/open-source version control system,
designed to overcome various limitations of CVS. Integration of
Subversion with Bugzilla is possible using Scmbug, a system
providing generic integration of Source Code Configuration
Management with Bugtracking. Scmbug is available at <ulink
url="http://freshmeat.net/projects/scmbug/"/>.</para>
</section>
<section id="tinderbox"
xreflabel="Tinderbox, the Mozilla automated build management system">
<title>Tinderbox/Tinderbox2</title>
<para>Tinderbox is a continuous-build system which can integrate with
Bugzilla - see
<ulink url="http://www.mozilla.org/projects/tinderbox"/> for details
of Tinderbox, and
<ulink url="http://tinderbox.mozilla.org/showbuilds.cgi"/> to see it
in action.</para>
</section>
</section>
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<chapter id="introduction">
<title>Introduction</title>
<section id="what-is-bugzilla">
<title>What is Bugzilla?</title>
<para>
Bugzilla is a bug- or issue-tracking system. Bug-tracking
systems allow individual or groups of developers effectively to keep track
of outstanding problems with their products.
</para>
<para><emphasis>Do we need more here?</emphasis></para>
</section>
<section id="why-tracking">
<title>Why use a bug-tracking system?</title>
<para>Those who do not use a bug-tracking system tend to rely on
shared lists, email, spreadsheets and/or Post-It notes to monitor the
status of defects. This procedure
is usually error-prone and tends to cause those bugs judged least
significant by developers to be dropped or ignored.</para>
<para>Integrated defect-tracking systems make sure that nothing gets
swept under the carpet; they provide a method of creating, storing,
arranging and processing defect reports and enhancement requests.</para>
</section>
<section id="why-bugzilla">
<title>Why use Bugzilla?</title>
<para>Bugzilla is the leading open-source/free software bug tracking
system. It boasts many advanced features, including:
<itemizedlist>
<listitem>
<para>Powerful searching</para>
</listitem>
<listitem>
<para>User-configurable email notifications of bug changes</para>
</listitem>
<listitem>
<para>Full change history</para>
</listitem>
<listitem>
<para>Inter-bug dependency tracking and graphing</para>
</listitem>
<listitem>
<para>Excellent attachment management</para>
</listitem>
<listitem>
<para>Integrated, product-based, granular security schema</para>
</listitem>
<listitem>
<para>Fully security-audited, and runs under Perl's taint mode</para>
</listitem>
<listitem>
<para>A robust, stable RDBMS back-end</para>
</listitem>
<listitem>
<para>Completely customizable and/or localizable web user
interface</para>
</listitem>
<listitem>
<para>Additional XML, email and console interfaces</para>
</listitem>
<listitem>
<para>Extensive configurability</para>
</listitem>
<listitem>
<para>Smooth upgrade pathway between versions</para>
</listitem>
</itemizedlist>
</para>
<para>Bugzilla is very adaptable to various situations. Known uses
currently include IT support queues, Systems Administration deployment
management, chip design and development problem tracking (both
pre-and-post fabrication), and software and hardware bug tracking for
luminaries such as Redhat, NASA, Linux-Mandrake, and VA Systems.
Combined with systems such as
<ulink url="http://www.cvshome.org">CVS</ulink>,
<ulink url="http://www.mozilla.org/bonsai.html">Bonsai</ulink>, or
<ulink url="http://www.perforce.com">Perforce SCM</ulink>, Bugzilla
provides a powerful, easy-to-use configuration management solution.</para>
</section>
</chapter>
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<appendix id="install-perlmodules-manual">
<title>Manual Installation of Perl Modules</title>
<section id="modules-manual-instructions">
<title>Instructions</title>
<para>
If you need to install Perl modules manually, here's how it's done.
Download the module using the link given in the next section, and then
apply this magic incantation, as root:
</para>
<para>
<screen><prompt>bash#</prompt> tar -xzvf &lt;module&gt;.tar.gz
<prompt>bash#</prompt> cd &lt;module&gt;
<prompt>bash#</prompt> perl Makefile.PL
<prompt>bash#</prompt> make
<prompt>bash#</prompt> make test
<prompt>bash#</prompt> make install</screen>
</para>
<note>
<para>
In order to compile source code under Windows you will need to obtain
a 'make' utility. The <command>nmake</command> utility provided with
Microsoft Visual C++ may be used. As an alternative, there is a
utility called <command>dmake</command> available from CPAN which is
written entirely in Perl.
</para>
<para>
As described in <xref linkend="modules-manual-download" />, however, most
packages already exist and are available from ActiveState or theory58S.
We highly recommend that you install them using the ppm GUI available with
ActiveState and to add the theory58S repository to your list of repositories.
</para>
</note>
</section>
<section id="modules-manual-download">
<title>Download Locations</title>
<note>
<para>
Running Bugzilla on Windows requires the use of ActiveState
Perl 5.8.1 or higher. Many modules already exist in the core
distribution of ActiveState Perl. Additional modules can be downloaded
from <ulink url="http://theoryx5.uwinnipeg.ca/ppms/" /> if you use
Perl 5.8.x or from <ulink url="http://cpan.uwinnipeg.ca/PPMPackages/10xx/" />
if you use Perl 5.10.x.
</para>
</note>
<para>
CGI:
<literallayout>
CPAN Download Page: <ulink url="http://search.cpan.org/dist/CGI.pm/"/>
Documentation: <ulink url="http://perldoc.perl.org/CGI.html"/>
</literallayout>
</para>
<para>
Data-Dumper:
<literallayout>
CPAN Download Page: <ulink url="http://search.cpan.org/dist/Data-Dumper/"/>
Documentation: <ulink url="http://search.cpan.org/dist/Data-Dumper/Dumper.pm"/>
</literallayout>
</para>
<para>
Date::Format (part of TimeDate):
<literallayout>
CPAN Download Page: <ulink url="http://search.cpan.org/dist/TimeDate/"/>
Documentation: <ulink url="http://search.cpan.org/dist/TimeDate/lib/Date/Format.pm"/>
</literallayout>
</para>
<para>
DBI:
<literallayout>
CPAN Download Page: <ulink url="http://search.cpan.org/dist/DBI/"/>
Documentation: <ulink url="http://dbi.perl.org/docs/"/>
</literallayout>
</para>
<para>
DBD::mysql:
<literallayout>
CPAN Download Page: <ulink url="http://search.cpan.org/dist/DBD-mysql/"/>
Documentation: <ulink url="http://search.cpan.org/dist/DBD-mysql/lib/DBD/mysql.pm"/>
</literallayout>
</para>
<para>
DBD::Pg:
<literallayout>
CPAN Download Page: <ulink url="http://search.cpan.org/dist/DBD-Pg/"/>
Documentation: <ulink url="http://search.cpan.org/dist/DBD-Pg/Pg.pm"/>
</literallayout>
</para>
<para>
File::Spec:
<literallayout>
CPAN Download Page: <ulink url="http://search.cpan.org/dist/File-Spec/"/>
Documentation: <ulink url="http://perldoc.perl.org/File/Spec.html"/>
</literallayout>
</para>
<para>
Template-Toolkit:
<literallayout>
CPAN Download Page: <ulink url="http://search.cpan.org/dist/Template-Toolkit/"/>
Documentation: <ulink url="http://www.template-toolkit.org/docs.html"/>
</literallayout>
</para>
<para>
GD:
<literallayout>
CPAN Download Page: <ulink url="http://search.cpan.org/dist/GD/"/>
Documentation: <ulink url="http://search.cpan.org/dist/GD/GD.pm"/>
</literallayout>
</para>
<para>
Template::Plugin::GD:
<literallayout>
CPAN Download Page: <ulink url="http://search.cpan.org/dist/Template-GD/" />
Documentation: <ulink url="http://www.template-toolkit.org/docs/aqua/Modules/index.html" />
</literallayout>
</para>
<para>
MIME::Parser (part of MIME-tools):
<literallayout>
CPAN Download Page: <ulink url="http://search.cpan.org/dist/MIME-tools/"/>
Documentation: <ulink url="http://search.cpan.org/dist/MIME-tools/lib/MIME/Parser.pm"/>
</literallayout>
</para>
</section>
<section id="modules-manual-optional">
<title>Optional Modules</title>
<para>
Chart::Base:
<literallayout>
CPAN Download Page: <ulink url="http://search.cpan.org/dist/Chart/"/>
Documentation: <ulink url="http://search.cpan.org/dist/Chart/Chart.pod"/>
</literallayout>
</para>
<para>
GD::Graph:
<literallayout>
CPAN Download Page: <ulink url="http://search.cpan.org/dist/GDGraph/"/>
Documentation: <ulink url="http://search.cpan.org/dist/GDGraph/Graph.pm"/>
</literallayout>
</para>
<para>
GD::Text::Align (part of GD::Text::Util):
<literallayout>
CPAN Download Page: <ulink url="http://search.cpan.org/dist/GDTextUtil/"/>
Documentation: <ulink url="http://search.cpan.org/dist/GDTextUtil/Text/Align.pm"/>
</literallayout>
</para>
<para>
XML::Twig:
<literallayout>
CPAN Download Page: <ulink url="http://search.cpan.org/dist/XML-Twig/"/>
Documentation: <ulink url="http://standards.ieee.org/resources/spasystem/twig/twig_stable.html"/>
</literallayout>
</para>
<para>
PatchReader:
<literallayout>
CPAN Download Page: <ulink url="http://search.cpan.org/author/JKEISER/PatchReader/"/>
Documentation: <ulink url="http://www.johnkeiser.com/mozilla/Patch_Viewer.html"/>
</literallayout>
</para>
<para>
Image::Magick:
<literallayout>
CPAN Download Page: <ulink url="http://search.cpan.org/dist/PerlMagick/"/>
Documentation: <ulink url="http://www.imagemagick.org/script/resources.php"/>
</literallayout>
</para>
</section>
</appendix>
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<!-- <!DOCTYPE appendix PUBLIC "-//OASIS//DTD DocBook V4.1//EN"> -->
<appendix id="patches" xreflabel="Useful Patches and Utilities for Bugzilla">
<title>Contrib</title>
<para>
There are a number of unofficial Bugzilla add-ons in the
<filename class="directory">$BUGZILLA_ROOT/contrib/</filename>
directory. This section documents them.
</para>
<section id="cmdline">
<title>Command-line Search Interface</title>
<para>
There are a suite of Unix utilities for searching Bugzilla from the
command line. They live in the
<filename class="directory">contrib/cmdline</filename> directory.
There are three files - <filename>query.conf</filename>,
<filename>buglist</filename> and <filename>bugs</filename>.
</para>
<warning>
<para>
These files pre-date the templatization work done as part of the
2.16 release, and have not been updated.
</para>
</warning>
<para>
<filename>query.conf</filename> contains the mapping from
options to field names and comparison types. Quoted option names
are <quote>grepped</quote> for, so it should be easy to edit this
file. Comments (#) have no effect; you must make sure these lines
do not contain any quoted <quote>option</quote>.
</para>
<para>
<filename>buglist</filename> is a shell script that submits a
Bugzilla query and writes the resulting HTML page to stdout.
It supports both short options, (such as <quote>-Afoo</quote>
or <quote>-Rbar</quote>) and long options (such
as <quote>--assignedto=foo</quote> or <quote>--reporter=bar</quote>).
If the first character of an option is not <quote>-</quote>, it is
treated as if it were prefixed with <quote>--default=</quote>.
</para>
<para>
The column list is taken from the COLUMNLIST environment variable.
This is equivalent to the <quote>Change Columns</quote> option
that is available when you list bugs in buglist.cgi. If you have
already used Bugzilla, grep for COLUMNLIST in your cookies file
to see your current COLUMNLIST setting.
</para>
<para>
<filename>bugs</filename> is a simple shell script which calls
<filename>buglist</filename> and extracts the
bug numbers from the output. Adding the prefix
<quote>http://bugzilla.mozilla.org/buglist.cgi?bug_id=</quote>
turns the bug list into a working link if any bugs are found.
Counting bugs is easy. Pipe the results through
<command>sed -e 's/,/ /g' | wc | awk '{printf $2 "\n"}'</command>
</para>
<para>
Akkana Peck says she has good results piping
<filename>buglist</filename> output through
<command>w3m -T text/html -dump</command>
</para>
</section>
<section id="cmdline-bugmail">
<title>Command-line 'Send Unsent Bug-mail' tool</title>
<para>
Within the <filename class="directory">contrib</filename> directory
exists a utility with the descriptive (if compact) name
of <filename>sendunsentbugmail.pl</filename>. The purpose of this
script is, simply, to send out any bug-related mail that should
have been sent by now, but for one reason or another has not.
</para>
<para>
To accomplish this task, <filename>sendunsentbugmail.pl</filename> uses
the same mechanism as the <filename>sanitycheck.cgi</filename> script;
it scans through the entire database looking for bugs with changes that
were made more than 30 minutes ago, but where there is no record of
anyone related to that bug having been sent mail. Having compiled a list,
it then uses the standard rules to determine who gets mail, and sends it
out.
</para>
<para>
As the script runs, it indicates the bug for which it is currently
sending mail; when it has finished, it gives a numerical count of how
many mails were sent and how many people were excluded. (Individual
user names are not recorded or displayed.) If the script produces
no output, that means no unsent mail was detected.
</para>
<para>
<emphasis>Usage</emphasis>: move the sendunsentbugmail.pl script
up into the main directory, ensure it has execute permission, and run it
from the command line (or from a cron job) with no parameters.
</para>
</section>
</appendix>
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<appendix id="downloadlinks">
<title>Software Download Links</title>
<para>All of these sites are current as of April, 2001. Hopefully they'll
stay current for a while.</para>
<para>Apache Web Server:
<ulink url="http://www.apache.org/"/>
Optional web server for Bugzilla, but recommended because of broad user
base and support.</para>
<para>Bugzilla:
<ulink url="http://www.bugzilla.org/"/>
</para>
<para>MySQL:
<ulink url="http://www.mysql.com/"/>
</para>
<para>Perl:
<ulink url="http://www.perl.org/"/>
</para>
<para>CPAN:
<ulink url="http://www.cpan.org/"/>
</para>
<para>DBI Perl module:
<ulink url="http://www.cpan.org/modules/by-module/DBI/"/>
</para>
<para>MySQL related Perl modules:
<ulink url="http://www.cpan.org/modules/by-module/Mysql/"/>
</para>
<para>TimeDate Perl module collection:
<ulink url="http://www.cpan.org/modules/by-module/Date/"/>
</para>
<para>GD Perl module:
<ulink url="http://www.cpan.org/modules/by-module/GD/"/>
Alternately, you should be able to find the latest version of GD at
<ulink url="http://www.boutell.com/gd/"/>
</para>
<para>Chart::Base module:
<ulink url="http://www.cpan.org/modules/by-module/Chart/"/>
</para>
<para>(But remember, Bundle::Bugzilla will install all the modules for you.)
</para>
</appendix>
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<chapter id="security">
<title>Bugzilla Security</title>
<para>While some of the items in this chapter are related to the operating
system Bugzilla is running on or some of the support software required to
run Bugzilla, it is all related to protecting your data. This is not
intended to be a comprehensive guide to securing Linux, Apache, MySQL, or
any other piece of software mentioned. There is no substitute for active
administration and monitoring of a machine. The key to good security is
actually right in the middle of the word: <emphasis>U R It</emphasis>.
</para>
<para>While programmers in general always strive to write secure code,
accidents can and do happen. The best approach to security is to always
assume that the program you are working with isn't 100% secure and restrict
its access to other parts of your machine as much as possible.
</para>
<section id="security-os">
<title>Operating System</title>
<section id="security-os-ports">
<title>TCP/IP Ports</title>
<!-- TODO: Get exact number of ports -->
<para>The TCP/IP standard defines more than 65,000 ports for sending
and receiving traffic. Of those, Bugzilla needs exactly one to operate
(different configurations and options may require up to 3). You should
audit your server and make sure that you aren't listening on any ports
you don't need to be. It's also highly recommended that the server
Bugzilla resides on, along with any other machines you administer, be
placed behind some kind of firewall.
</para>
</section>
<section id="security-os-accounts">
<title>System User Accounts</title>
<para>Many <glossterm linkend="gloss-daemon">daemons</glossterm>, such
as Apache's <filename>httpd</filename> or MySQL's
<filename>mysqld</filename>, run as either <quote>root</quote> or
<quote>nobody</quote>. This is even worse on Windows machines where the
majority of <glossterm linkend="gloss-service">services</glossterm>
run as <quote>SYSTEM</quote>. While running as <quote>root</quote> or
<quote>SYSTEM</quote> introduces obvious security concerns, the
problems introduced by running everything as <quote>nobody</quote> may
not be so obvious. Basically, if you run every daemon as
<quote>nobody</quote> and one of them gets compromised it can
compromise every other daemon running as <quote>nobody</quote> on your
machine. For this reason, it is recommended that you create a user
account for each daemon.
</para>
<note>
<para>You will need to set the <option>webservergroup</option> option
in <filename>localconfig</filename> to the group your web server runs
as. This will allow <filename>./checksetup.pl</filename> to set file
permissions on Unix systems so that nothing is world-writable.
</para>
</note>
</section>
<section id="security-os-chroot">
<title>The <filename>chroot</filename> Jail</title>
<para>
If your system supports it, you may wish to consider running
Bugzilla inside of a <filename>chroot</filename> jail. This option
provides unprecedented security by restricting anything running
inside the jail from accessing any information outside of it. If you
wish to use this option, please consult the documentation that came
with your system.
</para>
</section>
</section>
<section id="security-mysql">
<title>MySQL</title>
<section id="security-mysql-account">
<title>The MySQL System Account</title>
<para>As mentioned in <xref linkend="security-os-accounts"/>, the MySQL
daemon should run as a non-privileged, unique user. Be sure to consult
the MySQL documentation or the documentation that came with your system
for instructions.
</para>
</section>
<section id="security-mysql-root">
<title>The MySQL <quote>root</quote> and <quote>anonymous</quote> Users</title>
<para>By default, MySQL comes with a <quote>root</quote> user with a
blank password and an <quote>anonymous</quote> user, also with a blank
password. In order to protect your data, the <quote>root</quote> user
should be given a password and the anonymous user should be disabled.
</para>
<example id="security-mysql-account-root">
<title>Assigning the MySQL <quote>root</quote> User a Password</title>
<screen>
<prompt>bash$</prompt> mysql mysql
<prompt>mysql&gt;</prompt> UPDATE user SET password = password('<replaceable>new_password</replaceable>') WHERE user = 'root';
<prompt>mysql&gt;</prompt> FLUSH PRIVILEGES;
</screen>
</example>
<example id="security-mysql-account-anonymous">
<title>Disabling the MySQL <quote>anonymous</quote> User</title>
<screen>
<prompt>bash$</prompt> mysql -u root -p mysql <co id="security-mysql-account-anonymous-mysql"/>
<prompt>Enter Password:</prompt> <replaceable>new_password</replaceable>
<prompt>mysql&gt;</prompt> DELETE FROM user WHERE user = '';
<prompt>mysql&gt;</prompt> FLUSH PRIVILEGES;
</screen>
<calloutlist>
<callout arearefs="security-mysql-account-anonymous-mysql">
<para>This command assumes that you have already completed
<xref linkend="security-mysql-account-root"/>.
</para>
</callout>
</calloutlist>
</example>
</section>
<section id="security-mysql-network">
<title>Network Access</title>
<para>If MySQL and your web server both run on the same machine and you
have no other reason to access MySQL remotely, then you should disable
the network access. This, along with the suggestion in
<xref linkend="security-os-ports"/>, will help protect your system from
any remote vulnerabilities in MySQL.
</para>
<example id="security-mysql-network-ex">
<title>Disabling Networking in MySQL</title>
<para>Simply enter the following in <filename>/etc/my.cnf</filename>:
<screen>
[mysqld]
# Prevent network access to MySQL.
skip-networking
</screen>
</para>
</example>
</section>
<!-- For possible addition in the future: How to better control the bugs user
<section id="security-mysql-bugs">
<title>The bugs User</title>
</section>
-->
</section>
<section id="security-webserver">
<title>Web server</title>
<section id="security-webserver-access">
<title>Disabling Remote Access to Bugzilla Configuration Files</title>
<para>
There are many files that are placed in the Bugzilla directory
area that should not be accessible from the web server. Because of the way
Bugzilla is currently layed out, the list of what should and should not
be accessible is rather complicated. A quick way is to run
<filename>testserver.pl</filename> to check if your web server serves
Bugzilla files as expected. If not, you may want to follow the few
steps below.
</para>
<tip>
<para>Bugzilla ships with the ability to create
<glossterm linkend="gloss-htaccess"><filename>.htaccess</filename></glossterm>
files that enforce these rules. Instructions for enabling these
directives in Apache can be found in <xref linkend="http-apache"/>
</para>
</tip>
<itemizedlist spacing="compact">
<listitem>
<para>In the main Bugzilla directory, you should:</para>
<itemizedlist spacing="compact">
<listitem>
<para>Block:
<simplelist type="inline">
<member><filename>*.pl</filename></member>
<member><filename>*localconfig*</filename></member>
</simplelist>
</para>
</listitem>
</itemizedlist>
</listitem>
<listitem>
<para>In <filename class="directory">data</filename>:</para>
<itemizedlist spacing="compact">
<listitem>
<para>Block everything</para>
</listitem>
<listitem>
<para>But allow:
<simplelist type="inline">
<member><filename>duplicates.rdf</filename></member>
</simplelist>
</para>
</listitem>
</itemizedlist>
</listitem>
<listitem>
<para>In <filename class="directory">data/webdot</filename>:</para>
<itemizedlist spacing="compact">
<listitem>
<para>If you use a remote webdot server:</para>
<itemizedlist spacing="compact">
<listitem>
<para>Block everything</para>
</listitem>
<listitem>
<para>But allow
<simplelist type="inline">
<member><filename>*.dot</filename></member>
</simplelist>
only for the remote webdot server</para>
</listitem>
</itemizedlist>
</listitem>
<listitem>
<para>Otherwise, if you use a local GraphViz:</para>
<itemizedlist spacing="compact">
<listitem>
<para>Block everything</para>
</listitem>
<listitem>
<para>But allow:
<simplelist type="inline">
<member><filename>*.png</filename></member>
<member><filename>*.gif</filename></member>
<member><filename>*.jpg</filename></member>
<member><filename>*.map</filename></member>
</simplelist>
</para>
</listitem>
</itemizedlist>
</listitem>
<listitem>
<para>And if you don't use any dot:</para>
<itemizedlist spacing="compact">
<listitem>
<para>Block everything</para>
</listitem>
</itemizedlist>
</listitem>
</itemizedlist>
</listitem>
<listitem>
<para>In <filename class="directory">Bugzilla</filename>:</para>
<itemizedlist spacing="compact">
<listitem>
<para>Block everything</para>
</listitem>
</itemizedlist>
</listitem>
<listitem>
<para>In <filename class="directory">template</filename>:</para>
<itemizedlist spacing="compact">
<listitem>
<para>Block everything</para>
</listitem>
</itemizedlist>
</listitem>
</itemizedlist>
<para>Be sure to test that data that should not be accessed remotely is
properly blocked. Of particular interest is the localconfig file which
contains your database password. Also, be aware that many editors
create temporary and backup files in the working directory and that
those should also not be accessible. For more information, see
<ulink url="http://bugzilla.mozilla.org/show_bug.cgi?id=186383">bug 186383</ulink>
or
<ulink url="http://online.securityfocus.com/bid/6501">Bugtraq ID 6501</ulink>.
To test, simply run <filename>testserver.pl</filename>, as said above.
</para>
<tip>
<para>Be sure to check <xref linkend="http"/> for instructions
specific to the web server you use.
</para>
</tip>
</section>
</section>
<section id="security-bugzilla">
<title>Bugzilla</title>
<section id="security-bugzilla-charset">
<title>Prevent users injecting malicious Javascript</title>
<para>If you installed Bugzilla version 2.22 or later from scratch,
then the <emphasis>utf8</emphasis> parameter is switched on by default.
This makes Bugzilla explicitly set the character encoding, following
<ulink
url="http://www.cert.org/tech_tips/malicious_code_mitigation.html#3">a
CERT advisory</ulink> recommending exactly this.
The following therefore does not apply to you; just keep
<emphasis>utf8</emphasis> turned on.
</para>
<para>If you've upgraded from an older version, then it may be possible
for a Bugzilla user to take advantage of character set encoding
ambiguities to inject HTML into Bugzilla comments.
This could include malicious scripts.
This is because due to internationalization concerns, we are unable to
turn the <emphasis>utf8</emphasis> parameter on by default for upgraded
installations.
Turning it on manually will prevent this problem.
</para>
</section>
</section>
</chapter>
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<appendix id="troubleshooting">
<title>Troubleshooting</title>
<para>This section gives solutions to common Bugzilla installation
problems. If none of the section headings seems to match your
problem, read the general advice.
</para>
<section id="general-advice">
<title>General Advice</title>
<para>If you can't get <filename>checksetup.pl</filename> to run to
completion, it normally explains what's wrong and how to fix it.
If you can't work it out, or if it's being uncommunicative, post
the errors in the
<ulink url="news://news.mozilla.org/mozilla.support.bugzilla">mozilla.support.bugzilla</ulink>
newsgroup.
</para>
<para>If you have made it all the way through
<xref linkend="installation"/> (Installation) and
<xref linkend="configuration"/> (Configuration) but accessing the Bugzilla
URL doesn't work, the first thing to do is to check your web server error
log. For Apache, this is often located at
<filename>/etc/logs/httpd/error_log</filename>. The error messages
you see may be self-explanatory enough to enable you to diagnose and
fix the problem. If not, see below for some commonly-encountered
errors. If that doesn't help, post the errors to the newsgroup.
</para>
<para>
Bugzilla can also log all user-based errors (and many code-based errors)
that occur, without polluting the web server's error log. To enable
Bugzilla error logging, create a file that Bugzilla can write to, named
<filename>errorlog</filename>, in the Bugzilla <filename>data</filename>
directory. Errors will be logged as they occur, and will include the type
of the error, the IP address and username (if available) of the user who
triggered the error, and the values of all environment variables; if a
form was being submitted, the data in the form will also be included.
To disable error logging, delete or rename the
<filename>errorlog</filename> file.
</para>
</section>
<section id="trbl-testserver">
<title>The Apache web server is not serving Bugzilla pages</title>
<para>After you have run <command>checksetup.pl</command> twice,
run <command>testserver.pl http://yoursite.yourdomain/yoururl</command>
to confirm that your web server is configured properly for
Bugzilla.
</para>
<programlisting>
<prompt>bash$</prompt> ./testserver.pl http://landfill.bugzilla.org/bugzilla-tip
TEST-OK Webserver is running under group id in $webservergroup.
TEST-OK Got ant picture.
TEST-OK Webserver is executing CGIs.
TEST-OK Webserver is preventing fetch of http://landfill.bugzilla.org/bugzilla-tip/localconfig.
</programlisting>
</section>
<section id="trbl-perlmodule">
<title>I installed a Perl module, but
<filename>checksetup.pl</filename> claims it's not installed!</title>
<para>This could be caused by one of two things:</para>
<orderedlist>
<listitem>
<para>You have two versions of Perl on your machine. You are installing
modules into one, and Bugzilla is using the other. Rerun the CPAN
commands (or manual compile) using the full path to Perl from the
top of <filename>checksetup.pl</filename>. This will make sure you
are installing the modules in the right place.
</para>
</listitem>
<listitem>
<para>The permissions on your library directories are set incorrectly.
They must, at the very least, be readable by the web server user or
group. It is recommended that they be world readable.
</para>
</listitem>
</orderedlist>
</section>
<section id="trbl-dbdSponge">
<title>DBD::Sponge::db prepare failed</title>
<para>The following error message may appear due to a bug in DBD::mysql
(over which the Bugzilla team have no control):
</para>
<programlisting><![CDATA[ DBD::Sponge::db prepare failed: Cannot determine NUM_OF_FIELDS at D:/Perl/site/lib/DBD/mysql.pm line 248.
SV = NULL(0x0) at 0x20fc444
REFCNT = 1
FLAGS = (PADBUSY,PADMY)
]]></programlisting>
<para>To fix this, go to
<filename>&lt;path-to-perl&gt;/lib/DBD/sponge.pm</filename>
in your Perl installation and replace
</para>
<programlisting><![CDATA[ my $numFields;
if ($attribs->{'NUM_OF_FIELDS'}) {
$numFields = $attribs->{'NUM_OF_FIELDS'};
} elsif ($attribs->{'NAME'}) {
$numFields = @{$attribs->{NAME}};
]]></programlisting>
<para>with</para>
<programlisting><![CDATA[ my $numFields;
if ($attribs->{'NUM_OF_FIELDS'}) {
$numFields = $attribs->{'NUM_OF_FIELDS'};
} elsif ($attribs->{'NAMES'}) {
$numFields = @{$attribs->{NAMES}};
]]></programlisting>
<para>(note the S added to NAME.)</para>
</section>
<section id="paranoid-security">
<title>cannot chdir(/var/spool/mqueue)</title>
<para>If you are installing Bugzilla on SuSE Linux, or some other
distributions with <quote>paranoid</quote> security options, it is
possible that the checksetup.pl script may fail with the error:
<programlisting><![CDATA[cannot chdir(/var/spool/mqueue): Permission denied
]]></programlisting>
</para>
<para>This is because your <filename>/var/spool/mqueue</filename>
directory has a mode of <computeroutput>drwx------</computeroutput>.
Type <command>chmod 755 <filename>/var/spool/mqueue</filename></command>
as root to fix this problem. This will allow any process running on your
machine the ability to <emphasis>read</emphasis> the
<filename>/var/spool/mqueue</filename> directory.
</para>
</section>
<section id="trbl-relogin-everyone">
<title>Everybody is constantly being forced to relogin</title>
<para>The most-likely cause is that the <quote>cookiepath</quote> parameter
is not set correctly in the Bugzilla configuration. You can change this (if
you're a Bugzilla administrator) from the editparams.cgi page via the web interface.
</para>
<para>The value of the cookiepath parameter should be the actual directory
containing your Bugzilla installation, <emphasis>as seen by the end-user's
web browser</emphasis>. Leading and trailing slashes are mandatory. You can
also set the cookiepath to any directory which is a parent of the Bugzilla
directory (such as '/', the root directory). But you can't put something
that isn't at least a partial match or it won't work. What you're actually
doing is restricting the end-user's browser to sending the cookies back only
to that directory.
</para>
<para>How do you know if you want your specific Bugzilla directory or the
whole site?
</para>
<para>If you have only one Bugzilla running on the server, and you don't
mind having other applications on the same server with it being able to see
the cookies (you might be doing this on purpose if you have other things on
your site that share authentication with Bugzilla), then you'll want to have
the cookiepath set to "/", or to a sufficiently-high enough directory that
all of the involved apps can see the cookies.
</para>
<example id="trbl-relogin-everyone-share">
<title>Examples of urlbase/cookiepath pairs for sharing login cookies</title>
<blockquote>
<literallayout>
urlbase is <ulink url="http://bugzilla.mozilla.org/"/>
cookiepath is /
urlbase is <ulink url="http://tools.mysite.tld/bugzilla/"/>
but you have http://tools.mysite.tld/someotherapp/ which shares
authentication with your Bugzilla
cookiepath is /
</literallayout>
</blockquote>
</example>
<para>On the other hand, if you have more than one Bugzilla running on the
server (some people do - we do on landfill) then you need to have the
cookiepath restricted enough so that the different Bugzillas don't
confuse their cookies with one another.
</para>
<example id="trbl-relogin-everyone-restrict">
<title>Examples of urlbase/cookiepath pairs to restrict the login cookie</title>
<blockquote>
<literallayout>
urlbase is <ulink url="http://landfill.bugzilla.org/bugzilla-tip/"/>
cookiepath is /bugzilla-tip/
urlbase is <ulink url="http://landfill.bugzilla.org/bugzilla-2.16-branch/"/>
cookiepath is /bugzilla-2.16-branch/
</literallayout>
</blockquote>
</example>
<para>If you had cookiepath set to <quote>/</quote> at any point in the
past and need to set it to something more restrictive
(i.e. <quote>/bugzilla/</quote>), you can safely do this without
requiring users to delete their Bugzilla-related cookies in their
browser (this is true starting with Bugzilla 2.18 and Bugzilla 2.16.5).
</para>
</section>
<section id="trbl-relogin-some">
<title>Some users are constantly being forced to relogin</title>
<para>First, make sure cookies are enabled in the user's browser.
</para>
<para>If that doesn't fix the problem, it may be that the user's ISP
implements a rotating proxy server. This causes the user's effective IP
address (the address which the Bugzilla server perceives him coming from)
to change periodically. Since Bugzilla cookies are tied to a specific IP
address, each time the effective address changes, the user will have to
log in again.
</para>
<para>If you are using 2.18 (or later), there is a
parameter called <quote>loginnetmask</quote>, which you can use to set
the number of bits of the user's IP address to require to be matched when
authenticating the cookies. If you set this to something less than 32,
then the user will be given a checkbox for <quote>Restrict this login to
my IP address</quote> on the login screen, which defaults to checked. If
they leave the box checked, Bugzilla will behave the same as it did
before, requiring an exact match on their IP address to remain logged in.
If they uncheck the box, then only the left side of their IP address (up
to the number of bits you specified in the parameter) has to match to
remain logged in.
</para>
</section>
<section id="trbl-index">
<title><filename>index.cgi</filename> doesn't show up unless specified in the URL</title>
<para>
You probably need to set up your web server in such a way that it
will serve the index.cgi page as an index page.
</para>
<para>
If you are using Apache, you can do this by adding
<filename>index.cgi</filename> to the end of the
<computeroutput>DirectoryIndex</computeroutput> line
as mentioned in <xref linkend="http-apache"/>.
</para>
</section>
<section id="trbl-passwd-encryption">
<title>
checksetup.pl reports "Client does not support authentication protocol
requested by server..."
</title>
<para>
This error is occurring because you are using the new password
encryption that comes with MySQL 4.1, while your
<filename>DBD::mysql</filename> module was compiled against an
older version of MySQL. If you recompile <filename>DBD::mysql</filename>
against the current MySQL libraries (or just obtain a newer version
of this module) then the error may go away.
</para>
<para>
If that does not fix the problem, or if you cannot recompile the
existing module (e.g. you're running Windows) and/or don't want to
replace it (e.g. you want to keep using a packaged version), then a
workaround is available from the MySQL docs:
<ulink url="http://dev.mysql.com/doc/mysql/en/Old_client.html"/>
</para>
</section>
</appendix>
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<chapter id="using">
<title>Using Bugzilla</title>
<section id="using-intro">
<title>Introduction</title>
<para>This section contains information for end-users of Bugzilla. There
is a Bugzilla test installation, called
<ulink url="http://landfill.bugzilla.org/">Landfill</ulink>, which you are
welcome to play with (if it's up). However, not all of the Bugzilla
installations there will necessarily have all Bugzilla features enabled,
and different installations run different versions, so some things may not
quite work as this document describes.</para>
<para>
Frequently Asked Questions (FAQ) are available and answered on
<ulink url="http://wiki.mozilla.org/Bugzilla:FAQ">wiki.mozilla.org</ulink>.
They may cover some questions you have which are left unanswered.
</para>
</section>
<section id="myaccount">
<title>Create a Bugzilla Account</title>
<para>If you want to use Bugzilla, first you need to create an account.
Consult with the administrator responsible for your installation of
Bugzilla for the URL you should use to access it. If you're
test-driving Bugzilla, use this URL:
<ulink url="&landfillbase;"/>.
</para>
<orderedlist>
<listitem>
<para>
On the home page <filename>index.cgi</filename>, click the
<quote>Open a new Bugzilla account</quote> link, or the
<quote>New Account</quote> link available in the footer of pages.
Now enter your email address, then click the <quote>Send</quote>
button.
</para>
<note>
<para>
If none of these links is available, this means that the
administrator of the installation has disabled self-registration.
This means that only an administrator can create accounts
for other users. One reason could be that this installation is
private.
</para>
</note>
<note>
<para>
Also, if only some users are allowed to create an account on
the installation, you may see these links but your registration
may fail if your email address doesn't match the ones accepted
by the installation. This is another way to restrict who can
access and edit bugs in this installation.
</para>
</note>
</listitem>
<listitem>
<para>
Within moments, and if your registration is accepted, you should
receive an email to the address you provided, which contains your
login name (generally the same as the email address), and two URLs
with a token (a random string generated by the installation) to
confirm, respectively cancel, your registration. This is a way to
prevent users from abusing the generation of user accounts, for
instance by entering inexistent email addresses, or email addresses
which do not belong to them.
</para>
</listitem>
<listitem>
<para>
By default, you have 3 days to confirm your registration. Past this
timeframe, the token is invalidated and the registration is
automatically canceled. You can also cancel this registration sooner
by using the appropriate URL in the email you got.
</para>
</listitem>
<listitem>
<para>
If you confirm your registration, Bugzilla will ask you your real name
(optional, but recommended) and your password, which must be between
3 and 16 characters long.
</para>
</listitem>
<listitem>
<para>
Now all you need to do is to click the <quote>Log In</quote>
link in the footer at the bottom of the page in your browser,
enter your email address and password you just chose into the
login form, and click the <quote>Log in</quote> button.
</para>
</listitem>
</orderedlist>
<para>
You are now logged in. Bugzilla uses cookies to remember you are
logged in so, unless you have cookies disabled or your IP address changes,
you should not have to log in again during your session.
</para>
</section>
<section id="bug_page">
<title>Anatomy of a Bug</title>
<para>The core of Bugzilla is the screen which displays a particular
bug. It's a good place to explain some Bugzilla concepts.
<ulink
url="&landfillbase;show_bug.cgi?id=1">
Bug 1 on Landfill</ulink>
is a good example. Note that the labels for most fields are hyperlinks;
clicking them will take you to context-sensitive help on that
particular field. Fields marked * may not be present on every
installation of Bugzilla.</para>
<orderedlist>
<listitem>
<para>
<emphasis>Product and Component</emphasis>:
Bugs are divided up by Product and Component, with a Product
having one or more Components in it. For example,
bugzilla.mozilla.org's "Bugzilla" Product is composed of several
Components:
<simplelist>
<member>
<emphasis>Administration:</emphasis>
Administration of a Bugzilla installation.</member>
<member>
<emphasis>Bugzilla-General:</emphasis>
Anything that doesn't fit in the other components, or spans
multiple components.</member>
<member>
<emphasis>Creating/Changing Bugs:</emphasis>
Creating, changing, and viewing bugs.</member>
<member>
<emphasis>Documentation:</emphasis>
The Bugzilla documentation, including The Bugzilla Guide.</member>
<member>
<emphasis>Email:</emphasis>
Anything to do with email sent by Bugzilla.</member>
<member>
<emphasis>Installation:</emphasis>
The installation process of Bugzilla.</member>
<member>
<emphasis>Query/Buglist:</emphasis>
Anything to do with searching for bugs and viewing the
buglists.</member>
<member>
<emphasis>Reporting/Charting:</emphasis>
Getting reports from Bugzilla.</member>
<member>
<emphasis>User Accounts:</emphasis>
Anything about managing a user account from the user's perspective.
Saved queries, creating accounts, changing passwords, logging in,
etc.</member>
<member>
<emphasis>User Interface:</emphasis>
General issues having to do with the user interface cosmetics (not
functionality) including cosmetic issues, HTML templates,
etc.</member>
</simplelist>
</para>
</listitem>
<listitem>
<para>
<emphasis>Status and Resolution:</emphasis>
These define exactly what state the bug is in - from not even
being confirmed as a bug, through to being fixed and the fix
confirmed by Quality Assurance. The different possible values for
Status and Resolution on your installation should be documented in the
context-sensitive help for those items.</para>
</listitem>
<listitem>
<para>
<emphasis>Assigned To:</emphasis>
The person responsible for fixing the bug.</para>
</listitem>
<listitem>
<para>
<emphasis>*QA Contact:</emphasis>
The person responsible for quality assurance on this bug.</para>
</listitem>
<listitem>
<para>
<emphasis>*URL:</emphasis>
A URL associated with the bug, if any.</para>
</listitem>
<listitem>
<para>
<emphasis>Summary:</emphasis>
A one-sentence summary of the problem.</para>
</listitem>
<listitem>
<para>
<emphasis>*Status Whiteboard:</emphasis>
(a.k.a. Whiteboard) A free-form text area for adding short notes
and tags to a bug.</para>
</listitem>
<listitem>
<para>
<emphasis>*Keywords:</emphasis>
The administrator can define keywords which you can use to tag and
categorise bugs - e.g. The Mozilla Project has keywords like crash
and regression.</para>
</listitem>
<listitem>
<para>
<emphasis>Platform and OS:</emphasis>
These indicate the computing environment where the bug was
found.</para>
</listitem>
<listitem>
<para>
<emphasis>Version:</emphasis>
The "Version" field is usually used for versions of a product which
have been released, and is set to indicate which versions of a
Component have the particular problem the bug report is
about.</para>
</listitem>
<listitem>
<para>
<emphasis>Priority:</emphasis>
The bug assignee uses this field to prioritize his or her bugs.
It's a good idea not to change this on other people's bugs.</para>
</listitem>
<listitem>
<para>
<emphasis>Severity:</emphasis>
This indicates how severe the problem is - from blocker
("application unusable") to trivial ("minor cosmetic issue"). You
can also use this field to indicate whether a bug is an enhancement
request.</para>
</listitem>
<listitem>
<para>
<emphasis>*Target:</emphasis>
(a.k.a. Target Milestone) A future version by which the bug is to
be fixed. e.g. The Bugzilla Project's milestones for future
Bugzilla versions are 2.18, 2.20, 3.0, etc. Milestones are not
restricted to numbers, thought - you can use any text strings, such
as dates.</para>
</listitem>
<listitem>
<para>
<emphasis>Reporter:</emphasis>
The person who filed the bug.</para>
</listitem>
<listitem>
<para>
<emphasis>CC list:</emphasis>
A list of people who get mail when the bug changes.</para>
</listitem>
<listitem>
<para>
<emphasis>*Time Tracking:</emphasis>
This form can be used for time tracking.
To use this feature, you have to be blessed group membership
specified by the <quote>timetrackinggroup</quote> parameter.
<simplelist>
<member>
<emphasis>Orig. Est.:</emphasis>
This field shows the original estimated time.</member>
<member>
<emphasis>Current Est.:</emphasis>
This field shows the current estimated time.
This number is calculated from <quote>Hours Worked</quote>
and <quote>Hours Left</quote>.</member>
<member>
<emphasis>Hours Worked:</emphasis>
This field shows the number of hours worked.</member>
<member>
<emphasis>Hours Left:</emphasis>
This field shows the <quote>Current Est.</quote> -
<quote>Hours Worked</quote>.
This value + <quote>Hours Worked</quote> will become the
new Current Est.</member>
<member>
<emphasis>%Complete:</emphasis>
This field shows what percentage of the task is complete.</member>
<member>
<emphasis>Gain:</emphasis>
This field shows the number of hours that the bug is ahead of the
<quote>Orig. Est.</quote>.</member>
<member>
<emphasis>Deadline:</emphasis>
This field shows the deadline for this bug.</member>
</simplelist>
</para>
</listitem>
<listitem>
<para>
<emphasis>Attachments:</emphasis>
You can attach files (e.g. testcases or patches) to bugs. If there
are any attachments, they are listed in this section. Attachments are
normally stored in the Bugzilla database, unless they are marked as
Big Files, which are stored directly on disk.
</para>
</listitem>
<listitem>
<para>
<emphasis>*Dependencies:</emphasis>
If this bug cannot be fixed unless other bugs are fixed (depends
on), or this bug stops other bugs being fixed (blocks), their
numbers are recorded here.</para>
</listitem>
<listitem>
<para>
<emphasis>*Votes:</emphasis>
Whether this bug has any votes.</para>
</listitem>
<listitem>
<para>
<emphasis>Additional Comments:</emphasis>
You can add your two cents to the bug discussion here, if you have
something worthwhile to say.</para>
</listitem>
</orderedlist>
</section>
<section id="lifecycle">
<title>Life Cycle of a Bug</title>
<para>
The life cycle, also known as work flow, of a bug is currently hardcoded
into Bugzilla. <xref linkend="lifecycle-image"/> contains a graphical
representation of this life cycle. If you wish to customize this image for
your site, the <ulink url="../images/bzLifecycle.xml">diagram file</ulink>
is available in <ulink url="http://www.gnome.org/projects/dia">Dia's</ulink>
native XML format.
</para>
<figure id="lifecycle-image">
<title>Lifecycle of a Bugzilla Bug</title>
<mediaobject>
<imageobject>
<imagedata fileref="../images/bzLifecycle.png" scale="66" />
</imageobject>
</mediaobject>
</figure>
</section>
<section id="query">
<title>Searching for Bugs</title>
<para>The Bugzilla Search page is the interface where you can find
any bug report, comment, or patch currently in the Bugzilla system. You
can play with it here:
<ulink url="&landfillbase;query.cgi"/>.</para>
<para>The Search page has controls for selecting different possible
values for all of the fields in a bug, as described above. For some
fields, multiple values can be selected. In those cases, Bugzilla
returns bugs where the content of the field matches any one of the selected
values. If none is selected, then the field can take any value.</para>
<para>
After a search is run, you can save it as a Saved Search, which
will appear in the page footer. If you are in the group defined
by the "querysharegroup" parameter, you may share your queries
with other users, see <xref linkend="savedsearches"/> for more details.
</para>
<section id="boolean">
<title>Boolean Charts</title>
<para>
Highly advanced querying is done using Boolean Charts.
</para>
<para>
The boolean charts further restrict the set of results
returned by a query. It is possible to search for bugs
based on elaborate combinations of criteria.
</para>
<para>
The simplest boolean searches have only one term. These searches
permit the selected left <emphasis>field</emphasis>
to be compared using a
selectable <emphasis>operator</emphasis> to a
specified <emphasis>value.</emphasis>
Using the "And," "Or," and "Add Another Boolean Chart" buttons,
additional terms can be included in the query, further
altering the list of bugs returned by the query.
</para>
<para>
There are three fields in each row of a boolean search.
</para>
<itemizedlist>
<listitem>
<para>
<emphasis>Field:</emphasis>
the items being searched
</para>
</listitem>
<listitem>
<para>
<emphasis>Operator:</emphasis>
the comparison operator
</para>
</listitem>
<listitem>
<para>
<emphasis>Value:</emphasis>
the value to which the field is being compared
</para>
</listitem>
</itemizedlist>
<section id="pronouns">
<title>Pronoun Substitution</title>
<para>
Sometimes, a query needs to compare a user-related field
(such as ReportedBy) with a role-specific user (such as the
user running the query or the user to whom each bug is assigned).
When the operator is either "equals" or "notequals", the value
can be "%reporter%", "%assignee%", "%qacontact%", or "%user%".
The user pronoun
refers to the user who is executing the query or, in the case
of whining reports, the user who will be the recipient
of the report. The reporter, assignee, and qacontact
pronouns refer to the corresponding fields in the bug.
</para>
<para>
Boolean charts also let you type a group name in any user-related
field if the operator is either "equals", "notequals" or "anyexact".
This will let you query for any member belonging (or not) to the
specified group. The group name must be entered following the
"%group.foo%" syntax, where "foo" is the group name.
So if you are looking for bugs reported by any user being in the
"editbugs" group, then you can type "%group.editbugs%".
</para>
</section>
<section id="negation">
<title>Negation</title>
<para>
At first glance, negation seems redundant. Rather than
searching for
<blockquote>
<para>
NOT("summary" "contains the string" "foo"),
</para>
</blockquote>
one could search for
<blockquote>
<para>
("summary" "does not contain the string" "foo").
</para>
</blockquote>
However, the search
<blockquote>
<para>
("CC" "does not contain the string" "@mozilla.org")
</para>
</blockquote>
would find every bug where anyone on the CC list did not contain
"@mozilla.org" while
<blockquote>
<para>
NOT("CC" "contains the string" "@mozilla.org")
</para>
</blockquote>
would find every bug where there was nobody on the CC list who
did contain the string. Similarly, the use of negation also permits
complex expressions to be built using terms OR'd together and then
negated. Negation permits queries such as
<blockquote>
<para>
NOT(("product" "equals" "update") OR
("component" "equals" "Documentation"))
</para>
</blockquote>
to find bugs that are neither
in the update product or in the documentation component or
<blockquote>
<para>
NOT(("commenter" "equals" "%assignee%") OR
("component" "equals" "Documentation"))
</para>
</blockquote>
to find non-documentation
bugs on which the assignee has never commented.
</para>
</section>
<section id="multiplecharts">
<title>Multiple Charts</title>
<para>
The terms within a single row of a boolean chart are all
constraints on a single piece of data. If you are looking for
a bug that has two different people cc'd on it, then you need
to use two boolean charts. A search for
<blockquote>
<para>
("cc" "contains the string" "foo@") AND
("cc" "contains the string" "@mozilla.org")
</para>
</blockquote>
would return only bugs with "foo@mozilla.org" on the cc list.
If you wanted bugs where there is someone on the cc list
containing "foo@" and someone else containing "@mozilla.org",
then you would need two boolean charts.
<blockquote>
<para>
First chart: ("cc" "contains the string" "foo@")
</para>
<para>
Second chart: ("cc" "contains the string" "@mozilla.org")
</para>
</blockquote>
The bugs listed will be only the bugs where ALL the charts are true.
</para>
</section>
</section>
<section id="quicksearch">
<title>Quicksearch</title>
<para>
Quicksearch is a single-text-box query tool which uses
metacharacters to indicate what is to be searched. For example, typing
"<literal>foo|bar</literal>"
into Quicksearch would search for "foo" or "bar" in the
summary and status whiteboard of a bug; adding
"<literal>:BazProduct</literal>" would
search only in that product.
You can use it to find a bug by its number or its alias, too.
</para>
<para>
You'll find the Quicksearch box in Bugzilla's footer area.
On Bugzilla's front page, there is an additional
<ulink url="../../page.cgi?id=quicksearch.html">Help</ulink>
link which details how to use it.
</para>
</section>
<section id="casesensitivity">
<title>Case Sensitivity in Searches</title>
<para>
Bugzilla queries are case-insensitive and accent-insensitive, when
used with either MySQL or Oracle databases. When using Bugzilla with
PostgreSQL, however, some queries are case-sensitive. This is due to
the way PostgreSQL handles case and accent sensitivity.
</para>
</section>
<section id="list">
<title>Bug Lists</title>
<para>If you run a search, a list of matching bugs will be returned.
</para>
<para>The format of the list is configurable. For example, it can be
sorted by clicking the column headings. Other useful features can be
accessed using the links at the bottom of the list:
<simplelist>
<member>
<emphasis>Long Format:</emphasis>
this gives you a large page with a non-editable summary of the fields
of each bug.</member>
<member>
<emphasis>XML:</emphasis>
get the buglist in the XML format.</member>
<member>
<emphasis>CSV:</emphasis>
get the buglist as comma-separated values, for import into e.g.
a spreadsheet.</member>
<member>
<emphasis>Feed:</emphasis>
get the buglist as an Atom feed. Copy this link into your
favorite feed reader. If you are using Firefox, you can also
save the list as a live bookmark by clicking the live bookmark
icon in the status bar. To limit the number of bugs in the feed,
add a limit=n parameter to the URL.</member>
<member>
<emphasis>iCalendar:</emphasis>
Get the buglist as an iCalendar file. Each bug is represented as a
to-do item in the imported calendar.</member>
<member>
<emphasis>Change Columns:</emphasis>
change the bug attributes which appear in the list.</member>
<member>
<emphasis>Change several bugs at once:</emphasis>
If your account is sufficiently empowered, and more than one bug
appear in the bug list, this link is displayed which lets you make
the same change to all the bugs in the list - for example, changing
their assignee.</member>
<member>
<emphasis>Send mail to bug assignees:</emphasis>
If more than one bug appear in the bug list and there are at least
two distinct bug assignees, this links is displayed which lets you
easily send a mail to the assignees of all bugs on the list.</member>
<member>
<emphasis>Edit Search:</emphasis>
If you didn't get exactly the results you were looking for, you can
return to the Query page through this link and make small revisions
to the query you just made so you get more accurate results.</member>
<member>
<emphasis>Remember Search As:</emphasis>
You can give a search a name and remember it; a link will appear
in your page footer giving you quick access to run it again later.
</member>
</simplelist>
</para>
<para>
If you would like to access the bug list from another program
it is often useful to have the list returned in something other
than HTML. By adding the ctype=type parameter into the bug list URL
you can specify several alternate formats. Besides the types described
above, the following formats are also supported: ECMAScript, also known
as JavaScript (ctype=js), and Resource Description Framework RDF/XML
(ctype=rdf).
</para>
</section>
<section id="individual-buglists">
<title>Adding/removing tags to/from bugs</title>
<para>
You can add and remove tags from individual bugs, which let you find and
manage them more easily. Creating a new tag automatically generates a saved
search - whose name is the name of the tag - which lists bugs with this tag.
This saved search will be displayed in the footer of pages by default, as
all other saved searches. The main difference between tags and normal saved
searches is that saved searches, as described in the previous section, are
stored in the form of a list of matching criteria, while the saved search
generated by tags is a list of bug numbers. Consequently, you can easily
edit this list by either adding or removing tags from bugs. To enable this
feature, you have to turn on the <quote>Enable tags for bugs</quote> user
preference, see <xref linkend="userpreferences" />. This feature is disabled
by default.
</para>
<para>
This feature is useful when you want to keep track of several bugs, but
for different reasons. Instead of adding yourself to the CC list of all
these bugs and mixing all these reasons, you can now store these bugs in
separate lists, e.g. <quote>Keep in mind</quote>, <quote>Interesting bugs</quote>,
or <quote>Triage</quote>. One big advantage of this way to manage bugs
is that you can easily add or remove bugs one by one, which is not
possible to do with saved searches without having to edit the search
criteria again.
</para>
</section>
</section>
<section id="bugreports">
<title>Filing Bugs</title>
<section id="fillingbugs">
<title>Reporting a New Bug</title>
<para>Years of bug writing experience has been distilled for your
reading pleasure into the
<ulink
url="&landfillbase;page.cgi?id=bug-writing.html">
Bug Writing Guidelines</ulink>.
While some of the advice is Mozilla-specific, the basic principles of
reporting Reproducible, Specific bugs, isolating the Product you are
using, the Version of the Product, the Component which failed, the
Hardware Platform, and Operating System you were using at the time of
the failure go a long way toward ensuring accurate, responsible fixes
for the bug that bit you.</para>
<para>The procedure for filing a bug is as follows:</para>
<orderedlist>
<listitem>
<para>
Click the <quote>New</quote> link available in the footer
of pages, or the <quote>Enter a new bug report</quote> link
displayed on the home page of the Bugzilla installation.
</para>
<note>
<para>
If you want to file a test bug to see how Bugzilla works,
you can do it on one of our test installations on
<ulink url="&landfillbase;">Landfill</ulink>.
</para>
</note>
</listitem>
<listitem>
<para>
You first have to select the product in which you found a bug.
</para>
</listitem>
<listitem>
<para>
You now see a form where you can specify the component (part of
the product which is affected by the bug you discovered; if you have
no idea, just select <quote>General</quote> if such a component exists),
the version of the program you were using, the Operating System and
platform your program is running on and the severity of the bug (if the
bug you found crashes the program, it's probably a major or a critical
bug; if it's a typo somewhere, that's something pretty minor; if it's
something you would like to see implemented, then that's an enhancement).
</para>
</listitem>
<listitem>
<para>
You now have to give a short but descriptive summary of the bug you found.
<quote>My program is crashing all the time</quote> is a very poor summary
and doesn't help developers at all. Try something more meaningful or
your bug will probably be ignored due to a lack of precision.
The next step is to give a very detailed list of steps to reproduce
the problem you encountered. Try to limit these steps to a minimum set
required to reproduce the problem. This will make the life of
developers easier, and the probability that they consider your bug in
a reasonable timeframe will be much higher.
</para>
<note>
<para>
Try to make sure that everything in the summary is also in the first
comment. Summaries are often updated and this will ensure your original
information is easily accessible.
</para>
</note>
</listitem>
<listitem>
<para>
As you file the bug, you can also attach a document (testcase, patch,
or screenshot of the problem).
</para>
</listitem>
<listitem>
<para>
Depending on the Bugzilla installation you are using and the product in
which you are filing the bug, you can also request developers to consider
your bug in different ways (such as requesting review for the patch you
just attached, requesting your bug to block the next release of the
product, and many other product specific requests).
</para>
</listitem>
<listitem>
<para>
Now is a good time to read your bug report again. Remove all misspellings,
otherwise your bug may not be found by developers running queries for some
specific words, and so your bug would not get any attention.
Also make sure you didn't forget any important information developers
should know in order to reproduce the problem, and make sure your
description of the problem is explicit and clear enough.
When you think your bug report is ready to go, the last step is to
click the <quote>Commit</quote> button to add your report into the database.
</para>
</listitem>
</orderedlist>
<para>
You do not need to put "any" or similar strings in the URL field.
If there is no specific URL associated with the bug, leave this
field blank.
</para>
<para>If you feel a bug you filed was incorrectly marked as a
DUPLICATE of another, please question it in your bug, not
the bug it was duped to. Feel free to CC the person who duped it
if they are not already CCed.
</para>
</section>
<section id="cloningbugs">
<title>Clone an Existing Bug</title>
<para>
Starting with version 2.20, Bugzilla has a feature that allows you
to clone an existing bug. The newly created bug will inherit
most settings from the old bug. This allows you to track more
easily similar concerns in a new bug. To use this, go to the bug
that you want to clone, then click the <quote>Clone This Bug</quote>
link on the bug page. This will take you to the <quote>Enter Bug</quote>
page that is filled with the values that the old bug has.
You can change those values and/or texts if needed.
</para>
</section>
</section>
<section id="attachments">
<title>Attachments</title>
<para>
You should use attachments, rather than comments, for large chunks of ASCII
data, such as trace, debugging output files, or log files. That way, it
doesn't bloat the bug for everyone who wants to read it, and cause people to
receive fat, useless mails.
</para>
<para>You should make sure to trim screenshots. There's no need to show the
whole screen if you are pointing out a single-pixel problem.
</para>
<para>Bugzilla stores and uses a Content-Type for each attachment
(e.g. text/html). To download an attachment as a different
Content-Type (e.g. application/xhtml+xml), you can override this
using a 'content_type' parameter on the URL, e.g.
<filename>&amp;content_type=text/plain</filename>.
</para>
<para>
If you have a really large attachment, something that does not need to
be recorded forever (as most attachments are), or something that is too
big for your database, you can mark your attachment as a
<quote>Big File</quote>, assuming the administrator of the installation
has enabled this feature. Big Files are stored directly on disk instead
of in the database. The maximum size of a <quote>Big File</quote> is
normally larger than the maximum size of a regular attachment. Independently
of the storage system used, an administrator can delete these attachments
at any time. Nevertheless, if these files are stored in the database, the
<quote>allow_attachment_deletion</quote> parameter (which is turned off
by default) must be enabled in order to delete them.
</para>
<para>
Also, if the administrator turned on the <quote>allow_attach_url</quote>
parameter, you can enter the URL pointing to the attachment instead of
uploading the attachment itself. For example, this is useful if you want to
point to an external application, a website or a very large file. Note that
there is no guarantee that the source file will always be available, nor
that its content will remain unchanged.
</para>
<section id="patchviewer">
<title>Patch Viewer</title>
<para>Viewing and reviewing patches in Bugzilla is often difficult due to
lack of context, improper format and the inherent readability issues that
raw patches present. Patch Viewer is an enhancement to Bugzilla designed
to fix that by offering increased context, linking to sections, and
integrating with Bonsai, LXR and CVS.</para>
<para>Patch viewer allows you to:</para>
<simplelist>
<member>View patches in color, with side-by-side view rather than trying
to interpret the contents of the patch.</member>
<member>See the difference between two patches.</member>
<member>Get more context in a patch.</member>
<member>Collapse and expand sections of a patch for easy
reading.</member>
<member>Link to a particular section of a patch for discussion or
review</member>
<member>Go to Bonsai or LXR to see more context, blame, and
cross-references for the part of the patch you are looking at</member>
<member>Create a rawtext unified format diff out of any patch, no
matter what format it came from</member>
</simplelist>
<section id="patchviewer_view">
<title>Viewing Patches in Patch Viewer</title>
<para>The main way to view a patch in patch viewer is to click on the
"Diff" link next to a patch in the Attachments list on a bug. You may
also do this within the edit window by clicking the "View Attachment As
Diff" button in the Edit Attachment screen.</para>
</section>
<section id="patchviewer_diff">
<title>Seeing the Difference Between Two Patches</title>
<para>To see the difference between two patches, you must first view the
newer patch in Patch Viewer. Then select the older patch from the
dropdown at the top of the page ("Differences between [dropdown] and
this patch") and click the "Diff" button. This will show you what
is new or changed in the newer patch.</para>
</section>
<section id="patchviewer_context">
<title>Getting More Context in a Patch</title>
<para>To get more context in a patch, you put a number in the textbox at
the top of Patch Viewer ("Patch / File / [textbox]") and hit enter.
This will give you that many lines of context before and after each
change. Alternatively, you can click on the "File" link there and it
will show each change in the full context of the file. This feature only
works against files that were diffed using "cvs diff".</para>
</section>
<section id="patchviewer_collapse">
<title>Collapsing and Expanding Sections of a Patch</title>
<para>To view only a certain set of files in a patch (for example, if a
patch is absolutely huge and you want to only review part of it at a
time), you can click the "(+)" and "(-)" links next to each file (to
expand it or collapse it). If you want to collapse all files or expand
all files, you can click the "Collapse All" and "Expand All" links at the
top of the page.</para>
</section>
<section id="patchviewer_link">
<title>Linking to a Section of a Patch</title>
<para>To link to a section of a patch (for example, if you want to be
able to give someone a URL to show them which part you are talking
about) you simply click the "Link Here" link on the section header. The
resulting URL can be copied and used in discussion.</para>
</section>
<section id="patchviewer_bonsai_lxr">
<title>Going to Bonsai and LXR</title>
<para>To go to Bonsai to get blame for the lines you are interested in,
you can click the "Lines XX-YY" link on the section header you are
interested in. This works even if the patch is against an old
version of the file, since Bonsai stores all versions of the file.</para>
<para>To go to LXR, you click on the filename on the file header
(unfortunately, since LXR only does the most recent version, line
numbers are likely to rot).</para>
</section>
<section id="patchviewer_unified_diff">
<title>Creating a Unified Diff</title>
<para>If the patch is not in a format that you like, you can turn it
into a unified diff format by clicking the "Raw Unified" link at the top
of the page.</para>
</section>
</section>
</section>
<section id="hintsandtips">
<title>Hints and Tips</title>
<para>This section distills some Bugzilla tips and best practices
that have been developed.</para>
<section>
<title>Autolinkification</title>
<para>Bugzilla comments are plain text - so typing &lt;U&gt; will
produce less-than, U, greater-than rather than underlined text.
However, Bugzilla will automatically make hyperlinks out of certain
sorts of text in comments. For example, the text
"http://www.bugzilla.org" will be turned into a link:
<ulink url="http://www.bugzilla.org"/>.
Other strings which get linkified in the obvious manner are:
<simplelist>
<member>bug 12345</member>
<member>comment 7</member>
<member>bug 23456, comment 53</member>
<member>attachment 4321</member>
<member>mailto:george@example.com</member>
<member>george@example.com</member>
<member>ftp://ftp.mozilla.org</member>
<member>Most other sorts of URL</member>
</simplelist>
</para>
<para>A corollary here is that if you type a bug number in a comment,
you should put the word "bug" before it, so it gets autolinkified
for the convenience of others.
</para>
</section>
<section id="commenting">
<title>Comments</title>
<para>If you are changing the fields on a bug, only comment if
either you have something pertinent to say, or Bugzilla requires it.
Otherwise, you may spam people unnecessarily with bug mail.
To take an example: a user can set up their account to filter out messages
where someone just adds themselves to the CC field of a bug
(which happens a lot.) If you come along, add yourself to the CC field,
and add a comment saying "Adding self to CC", then that person
gets a pointless piece of mail they would otherwise have avoided.
</para>
<para>
Don't use sigs in comments. Signing your name ("Bill") is acceptable,
if you do it out of habit, but full mail/news-style
four line ASCII art creations are not.
</para>
</section>
<section id="comment-wrapping">
<title>Server-Side Comment Wrapping</title>
<para>
Bugzilla stores comments unwrapped and wraps them at display time. This
ensures proper wrapping in all browsers. Lines beginning with the ">"
character are assumed to be quotes, and are not wrapped.
</para>
</section>
<section id="dependencytree">
<title>Dependency Tree</title>
<para>
On the <quote>Dependency tree</quote> page linked from each bug
page, you can see the dependency relationship from the bug as a
tree structure.
</para>
<para>
You can change how much depth to show, and you can hide resolved bugs
from this page. You can also collaps/expand dependencies for
each bug on the tree view, using the [-]/[+] buttons that appear
before its summary. This option is not available for terminal
bugs in the tree (that don't have further dependencies).
</para>
</section>
</section>
<section id="timetracking">
<title>Time Tracking Information</title>
<para>
Users who belong to the group specified by the <quote>timetrackinggroup</quote>
parameter have access to time-related fields. Developers can see
deadlines and estimated times to fix bugs, and can provide time spent
on these bugs.
</para>
<para>
At any time, a summary of the time spent by developers on bugs is
accessible either from bug lists when clicking the <quote>Time Summary</quote>
button or from individual bugs when clicking the <quote>Summarize time</quote>
link in the time tracking table. The <filename>summarize_time.cgi</filename>
page lets you view this information either per developer or per bug,
and can be split on a month basis to have greater details on how time
is spent by developers.
</para>
<para>
As soon as a bug is marked as RESOLVED, the remaining time expected
to fix the bug is set to zero. This lets QA people set it again for
their own usage, and it will be set to zero again when the bug will
be marked as CLOSED.
</para>
</section>
<section id="userpreferences">
<title>User Preferences</title>
<para>
Once logged in, you can customize various aspects of
Bugzilla via the "Preferences" link in the page footer.
The preferences are split into five tabs:</para>
<section id="generalpreferences" xreflabel="General Preferences">
<title>General Preferences</title>
<para>
This tab allows you to change several default settings of Bugzilla.
</para>
<itemizedlist spacing="compact">
<listitem>
<para>
Bugzilla's general appearance (skin) - select which skin to use.
Bugzilla supports adding custom skins.
</para>
</listitem>
<listitem>
<para>
Quote the associated comment when you click on its reply link - sets
the behavior of the comment "Reply" link. Options include quoting the
full comment, just reference the comment number, or turn the link off.
</para>
</listitem>
<listitem>
<para>
Language used in email - select which language email will be sent in,
from the list of available languages.
</para>
</listitem>
<listitem>
<para>
After changing a bug - This controls what page is displayed after
changes to a bug are submitted. The options include to show the bug
just modified, to show the next bug in your list, or to do nothing.
</para>
</listitem>
<listitem>
<para>
Enable tags for bugs - turn bug tagging on or off.
</para>
</listitem>
<listitem>
<para>
Zoom textareas large when in use (requires JavaScript) - enable or
disable the automatic expanding of text areas when text is being
entered into them.
</para>
</listitem>
<listitem>
<para>
Field separator character for CSV files -
Select between a comma and semi-colon for exported CSV bug lists.
</para>
</listitem>
<listitem>
<para>
Automatically add me to the CC list of bugs I change - set default
behavior of CC list. Options include "Always", "Never", and "Only
if I have no role on them".
</para>
</listitem>
<listitem>
<para>
When viewing a bug, show comments in this order -
controls the order of comments. Options include "Oldest
to Newest", "Newest to Oldest" and "Newest to Oldest, but keep the
bug description at the top".
</para>
</listitem>
<listitem>
<para>
Show a quip at the top of each bug list - controls
whether a quip will be shown on the Bug list page.
</para>
</listitem>
</itemizedlist>
</section>
<section id="emailpreferences">
<title>Email Preferences</title>
<para>
This tab allows you to enable or disable email notification on
specific events.
</para>
<para>
In general, users have almost complete control over how much (or
how little) email Bugzilla sends them. If you want to receive the
maximum amount of email possible, click the <quote>Enable All
Mail</quote> button. If you don't want to receive any email from
Bugzilla at all, click the <quote>Disable All Mail</quote> button.
</para>
<note>
<para>
A Bugzilla administrator can stop a user from receiving
bugmail by clicking the <quote>Bugmail Disabled</quote> checkbox
when editing the user account. This is a drastic step
best taken only for disabled accounts, as it overrides
the user's individual mail preferences.
</para>
</note>
<para>
There are two global options -- <quote>Email me when someone
asks me to set a flag</quote> and <quote>Email me when someone
sets a flag I asked for</quote>. These define how you want to
receive bugmail with regards to flags. Their use is quite
straightforward; enable the checkboxes if you want Bugzilla to
send you mail under either of the above conditions.
</para>
<para>
If you'd like to set your bugmail to something besides
'Completely ON' and 'Completely OFF', the
<quote>Field/recipient specific options</quote> table
allows you to do just that. The rows of the table
define events that can happen to a bug -- things like
attachments being added, new comments being made, the
priority changing, etc. The columns in the table define
your relationship with the bug:
</para>
<itemizedlist spacing="compact">
<listitem>
<para>
Reporter - Where you are the person who initially
reported the bug. Your name/account appears in the
<quote>Reporter:</quote> field.
</para>
</listitem>
<listitem>
<para>
Assignee - Where you are the person who has been
designated as the one responsible for the bug. Your
name/account appears in the <quote>Assigned To:</quote>
field of the bug.
</para>
</listitem>
<listitem>
<para>
QA Contact - You are one of the designated
QA Contacts for the bug. Your account appears in the
<quote>QA Contact:</quote> text-box of the bug.
</para>
</listitem>
<listitem>
<para>
CC - You are on the list CC List for the bug.
Your account appears in the <quote>CC:</quote> text box
of the bug.
</para>
</listitem>
<listitem>
<para>
Voter - You have placed one or more votes for the bug.
Your account appears only if someone clicks on the
<quote>Show votes for this bug</quote> link on the bug.
</para>
</listitem>
</itemizedlist>
<note>
<para>
Some columns may not be visible for your installation, depending
on your site's configuration.
</para>
</note>
<para>
To fine-tune your bugmail, decide the events for which you want
to receive bugmail; then decide if you want to receive it all
the time (enable the checkbox for every column), or only when
you have a certain relationship with a bug (enable the checkbox
only for those columns). For example: if you didn't want to
receive mail when someone added themselves to the CC list, you
could uncheck all the boxes in the <quote>CC Field Changes</quote>
line. As another example, if you never wanted to receive email
on bugs you reported unless the bug was resolved, you would
un-check all boxes in the <quote>Reporter</quote> column
except for the one on the <quote>The bug is resolved or
verified</quote> row.
</para>
<note>
<para>
Bugzilla adds the <quote>X-Bugzilla-Reason</quote> header to
all bugmail it sends, describing the recipient's relationship
(AssignedTo, Reporter, QAContact, CC, or Voter) to the bug.
This header can be used to do further client-side filtering.
</para>
</note>
<para>
Bugzilla has a feature called <quote>Users Watching</quote>.
When you enter one or more comma-delineated user accounts (usually email
addresses) into the text entry box, you will receive a copy of all the
bugmail those users are sent (security settings permitting).
This powerful functionality enables seamless transitions as developers
change projects or users go on holiday.
</para>
<note>
<para>
The ability to watch other users may not be available in all
Bugzilla installations. If you don't see this feature, and feel
that you need it, speak to your administrator.
</para>
</note>
<para>
Each user listed in the <quote>Users watching you</quote> field
has you listed in their <quote>Users to watch</quote> list
and can get bugmail according to your relationship to the bug and
their <quote>Field/recipient specific options</quote> setting.
</para>
</section>
<section id="savedsearches" xreflabel="Saved Searches">
<title>Saved Searches</title>
<para>
On this tab you can view and run any Saved Searches that you have
created, and also any Saved Searches that other members of the group
defined in the "querysharegroup" parameter have shared.
Saved Searches can be added to the page footer from this screen.
If somebody is sharing a Search with a group she or he is allowed to
<link linkend="groups">assign users to</link>, the sharer may opt to have
the Search show up in the footer of the group's direct members by default.
</para>
</section>
<section id="accountpreferences" xreflabel="Name and Password">
<title>Name and Password</title>
<para>On this tab, you can change your basic account information,
including your password, email address and real name. For security
reasons, in order to change anything on this page you must type your
<emphasis>current</emphasis> password into the <quote>Password</quote>
field at the top of the page.
If you attempt to change your email address, a confirmation
email is sent to both the old and new addresses, with a link to use to
confirm the change. This helps to prevent account hijacking.</para>
</section>
<section id="permissionsettings">
<title>Permissions</title>
<para>
This is a purely informative page which outlines your current
permissions on this installation of Bugzilla.
</para>
<para>
A complete list of permissions is below. Only users with
<emphasis>editusers</emphasis> privileges can change the permissions
of other users.
</para>
<variablelist>
<varlistentry>
<term>
admin
</term>
<listitem>
<para>
Indicates user is an Administrator.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term>
bz_canusewhineatothers
</term>
<listitem>
<para>
Indicates user can configure whine reports for other users.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term>
bz_canusewhines
</term>
<listitem>
<para>
Indicates user can configure whine reports for self.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term>
bz_sudoers
</term>
<listitem>
<para>
Indicates user can perform actions as other users.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term>
bz_sudo_protect
</term>
<listitem>
<para>
Indicates user can not be impersonated by other users.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term>
canconfirm
</term>
<listitem>
<para>
Indicates user can confirm a bug or mark it a duplicate.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term>
creategroups
</term>
<listitem>
<para>
Indicates user can create and destroy groups.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term>
editbugs
</term>
<listitem>
<para>
Indicates user can edit all bug fields.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term>
editclassifications
</term>
<listitem>
<para>
Indicates user can create, destroy, and edit classifications.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term>
editcomponents
</term>
<listitem>
<para>
Indicates user can create, destroy, and edit components.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term>
editkeywords
</term>
<listitem>
<para>
Indicates user can create, destroy, and edit keywords.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term>
editusers
</term>
<listitem>
<para>
Indicates user can edit or disable users.
</para>
</listitem>
</varlistentry>
<varlistentry>
<term>
tweakparams
</term>
<listitem>
<para>
Indicates user can change Parameters.
</para>
</listitem>
</varlistentry>
</variablelist>
<note>
<para>
For more information on how permissions work in Bugzilla (i.e. who can
change what), see <xref linkend="cust-change-permissions"/>.
</para>
</note>
</section>
</section>
<section id="reporting">
<title>Reports and Charts</title>
<para>As well as the standard buglist, Bugzilla has two more ways of
viewing sets of bugs. These are the reports (which give different
views of the current state of the database) and charts (which plot
the changes in particular sets of bugs over time.)</para>
<section id="reports">
<title>Reports</title>
<para>
A report is a view of the current state of the bug database.
</para>
<para>
You can run either an HTML-table-based report, or a graphical
line/pie/bar-chart-based one. The two have different pages to
define them, but are close cousins - once you've defined and
viewed a report, you can switch between any of the different
views of the data at will.
</para>
<para>
Both report types are based on the idea of defining a set of bugs
using the standard search interface, and then choosing some
aspect of that set to plot on the horizontal and/or vertical axes.
You can also get a form of 3-dimensional report by choosing to have
multiple images or tables.
</para>
<para>
So, for example, you could use the search form to choose "all
bugs in the WorldControl product", and then plot their severity
against their component to see which component had had the largest
number of bad bugs reported against it.
</para>
<para>
Once you've defined your parameters and hit "Generate Report",
you can switch between HTML, CSV, Bar, Line and Pie. (Note: Pie
is only available if you didn't define a vertical axis, as pie
charts don't have one.) The other controls are fairly self-explanatory;
you can change the size of the image if you find text is overwriting
other text, or the bars are too thin to see.
</para>
</section>
<section id="charts">
<title>Charts</title>
<para>
A chart is a view of the state of the bug database over time.
</para>
<para>
Bugzilla currently has two charting systems - Old Charts and New
Charts. Old Charts have been part of Bugzilla for a long time; they
chart each status and resolution for each product, and that's all.
They are deprecated, and going away soon - we won't say any more
about them.
New Charts are the future - they allow you to chart anything you
can define as a search.
</para>
<note>
<para>
Both charting forms require the administrator to set up the
data-gathering script. If you can't see any charts, ask them whether
they have done so.
</para>
</note>
<para>
An individual line on a chart is called a data set.
All data sets are organised into categories and subcategories. The
data sets that Bugzilla defines automatically use the Product name
as a Category and Component names as Subcategories, but there is no
need for you to follow that naming scheme with your own charts if
you don't want to.
</para>
<para>
Data sets may be public or private. Everyone sees public data sets in
the list, but only their creator sees private data sets. Only
administrators can make data sets public.
No two data sets, even two private ones, can have the same set of
category, subcategory and name. So if you are creating private data
sets, one idea is to have the Category be your username.
</para>
<section>
<title>Creating Charts</title>
<para>
You create a chart by selecting a number of data sets from the
list, and pressing Add To List for each. In the List Of Data Sets
To Plot, you can define the label that data set will have in the
chart's legend, and also ask Bugzilla to Sum a number of data sets
(e.g. you could Sum data sets representing RESOLVED, VERIFIED and
CLOSED in a particular product to get a data set representing all
the resolved bugs in that product.)
</para>
<para>
If you've erroneously added a data set to the list, select it
using the checkbox and click Remove. Once you add more than one
data set, a "Grand Total" line
automatically appears at the bottom of the list. If you don't want
this, simply remove it as you would remove any other line.
</para>
<para>
You may also choose to plot only over a certain date range, and
to cumulate the results - that is, to plot each one using the
previous one as a baseline, so the top line gives a sum of all
the data sets. It's easier to try than to explain :-)
</para>
<para>
Once a data set is in the list, one can also perform certain
actions on it. For example, one can edit the
data set's parameters (name, frequency etc.) if it's one you
created or if you are an administrator.
</para>
<para>
Once you are happy, click Chart This List to see the chart.
</para>
</section>
<section id="charts-new-series">
<title>Creating New Data Sets</title>
<para>
You may also create new data sets of your own. To do this,
click the "create a new data set" link on the Create Chart page.
This takes you to a search-like interface where you can define
the search that Bugzilla will plot. At the bottom of the page,
you choose the category, sub-category and name of your new
data set.
</para>
<para>
If you have sufficient permissions, you can make the data set public,
and reduce the frequency of data collection to less than the default
seven days.
</para>
</section>
</section>
</section>
<section id="flags">
<title>Flags</title>
<para>
A flag is a kind of status that can be set on bugs or attachments
to indicate that the bugs/attachments are in a certain state.
Each installation can define its own set of flags that can be set
on bugs or attachments.
</para>
<para>
If your installation has defined a flag, you can set or unset that flag,
and if your administrator has enabled requesting of flags, you can submit
a request for another user to set the flag.
</para>
<para>
To set a flag, select either "+" or "-" from the drop-down menu next to
the name of the flag in the "Flags" list. The meaning of these values are
flag-specific and thus cannot be described in this documentation,
but by way of example, setting a flag named "review" to "+" may indicate
that the bug/attachment has passed review, while setting it to "-"
may indicate that the bug/attachment has failed review.
</para>
<para>
To unset a flag, click its drop-down menu and select the blank value.
Note that marking an attachment as obsolete automatically cancels all
pending requests for the attachment.
</para>
<para>
If your administrator has enabled requests for a flag, request a flag
by selecting "?" from the drop-down menu and then entering the username
of the user you want to set the flag in the text field next to the menu.
</para>
<para>
A set flag appears in bug reports and on "edit attachment" pages with the
abbreviated username of the user who set the flag prepended to the
flag name. For example, if Jack sets a "review" flag to "+", it appears
as Jack: review [ + ]
</para>
<para>
A requested flag appears with the user who requested the flag prepended
to the flag name and the user who has been requested to set the flag
appended to the flag name within parentheses. For example, if Jack
asks Jill for review, it appears as Jack: review [ ? ] (Jill).
</para>
<para>
You can browse through open requests made of you and by you by selecting
'My Requests' from the footer. You can also look at open requests limited
by other requesters, requestees, products, components, and flag names from
this page. Note that you can use '-' for requestee to specify flags with
'no requestee' set.
</para>
</section>
<section id="whining">
<title>Whining</title>
<para>
Whining is a feature in Bugzilla that can regularly annoy users at
specified times. Using this feature, users can execute saved searches
at specific times (i.e. the 15th of the month at midnight) or at
regular intervals (i.e. every 15 minutes on Sundays). The results of the
searches are sent to the user, either as a single email or as one email
per bug, along with some descriptive text.
</para>
<warning>
<para>
Throughout this section it will be assumed that all users are members
of the bz_canusewhines group, membership in which is required in order
to use the Whining system. You can easily make all users members of
the bz_canusewhines group by setting the User RegExp to ".*" (without
the quotes).
</para>
<para>
Also worth noting is the bz_canusewhineatothers group. Members of this
group can create whines for any user or group in Bugzilla using a
extended form of the whining interface. Features only available to
members of the bz_canusewhineatothers group will be noted in the
appropriate places.
</para>
</warning>
<note>
<para>
For whining to work, a special Perl script must be executed at regular
intervals. More information on this is available in
<xref linkend="installation-whining"/>.
</para>
</note>
<note>
<para>
This section does not cover the whineatnews.pl script. See
<xref linkend="installation-whining-cron"/> for more information on
The Whining Cron.
</para>
</note>
<section id="whining-overview">
<title>The Event</title>
<para>
The whining system defines an "Event" as one or more queries being
executed at regular intervals, with the results of said queries (if
there are any) being emailed to the user. Events are created by
clicking on the "Add new event" button.
</para>
<para>
Once a new event is created, the first thing to set is the "Email
subject line". The contents of this field will be used in the subject
line of every email generated by this event. In addition to setting a
subject, space is provided to enter some descriptive text that will be
included at the top of each message (to help you in understanding why
you received the email in the first place).
</para>
<para>
The next step is to specify when the Event is to be run (the Schedule)
and what searches are to be performed (the Searches).
</para>
</section>
<section id="whining-schedule">
<title>Whining Schedule</title>
<para>
Each whining event is associated with zero or more schedules. A
schedule is used to specify when the query (specified below) is to be
run. A new event starts out with no schedules (which means it will
never run, as it is not scheduled to run). To add a schedule, press
the "Add a new schedule" button.
</para>
<para>
Each schedule includes an interval, which you use to tell Bugzilla
when the event should be run. An event can be run on certain days of
the week, certain days of the month, during weekdays (defined as
Monday through Friday), or every day.
</para>
<warning>
<para>
Be careful if you set your event to run on the 29th, 30th, or 31st of
the month, as your event may not run exactly when expected. If you
want your event to run on the last day of the month, select "Last day
of the month" as the interval.
</para>
</warning>
<para>
Once you have specified the day(s) on which the event is to be run, you
should now specify the time at which the event is to be run. You can
have the event run at a certain hour on the specified day(s), or
every hour, half-hour, or quarter-hour on the specified day(s).
</para>
<para>
If a single schedule does not execute an event as many times as you
would want, you can create another schedule for the same event. For
example, if you want to run an event on days whose numbers are
divisible by seven, you would need to add four schedules to the event,
setting the schedules to run on the 7th, 14th, 21st, and 28th (one day
per schedule) at whatever time (or times) you choose.
</para>
<note>
<para>
If you are a member of the bz_canusewhineatothers group, then you
will be presented with another option: "Mail to". Using this you
can control who will receive the emails generated by this event. You
can choose to send the emails to a single user (identified by email
address) or a single group (identified by group name). To send to
multiple users or groups, create a new schedule for each additional
user/group.
</para>
</note>
</section>
<section id="whining-query">
<title>Whining Searches</title>
<para>
Each whining event is associated with zero or more searches. A search
is any saved search to be run as part of the specified schedule (see
above). You start out without any searches associated with the event
(which means that the event will not run, as there will never be any
results to return). To add a search, press the "Include search" button.
</para>
<para>
The first field to examine in your newly added search is the Sort field.
Searches are run, and results included, in the order specified by the
Sort field. Searches with smaller Sort values will run before searches
with bigger Sort values.
</para>
<para>
The next field to examine is the Search field. This is where you
choose the actual search that is to be run. Instead of defining search
parameters here, you are asked to choose from the list of saved
searches (the same list that appears at the bottom of every Bugzilla
page). You are only allowed to choose from searches that you have
saved yourself (the default saved search, "My Bugs", is not a valid
choice). If you do not have any saved searches, you can take this
opportunity to create one (see <xref linkend="list"/>).
</para>
<note>
<para>
When running queries, the whining system acts as if you are the user
executing the query. This means that the whining system will ignore
bugs that match your query, but that you can not access.
</para>
</note>
<para>
Once you have chosen the saved search to be executed, give the query a
descriptive title. This title will appear in the email, above the
results of the query. If you choose "One message per bug", the query
title will appear at the top of each email that contains a bug matching
your query.
</para>
<para>
Finally, decide if the results of the query should be sent in a single
email, or if each bug should appear in its own email.
</para>
<warning>
<para>
Think carefully before checking the "One message per bug" box. If
you create a query that matches thousands of bugs, you will receive
thousands of emails!
</para>
</warning>
</section>
<section>
<title>Saving Your Changes</title>
<para>
Once you have defined at least one schedule, and created at least one
query, go ahead and "Update/Commit". This will save your Event and make
it available for immediate execution.
</para>
<note>
<para>
If you ever feel like deleting your event, you may do so using the
"Remove Event" button in the upper-right corner of each Event. You
can also modify an existing event, so long as you "Update/Commit"
after completing your modifications.
</para>
</note>
</section>
</section>
</chapter>
<!-- Keep this comment at the end of the file
Local variables:
mode: sgml
sgml-always-quote-attributes:t
sgml-auto-insert-required-elements:t
sgml-balanced-tag-edit:t
sgml-exposed-tags:nil
sgml-general-insert-case:lower
sgml-indent-data:t
sgml-indent-step:2
sgml-local-catalogs:nil
sgml-local-ecat-files:nil
sgml-minimize-attributes:nil
sgml-namecase-general:t
sgml-omittag:t
sgml-parent-document:("Bugzilla-Guide.xml" "book" "chapter")
sgml-shorttag:t
sgml-tag-region-if-active:t
End:
-->
docs/makedocs.pl
View file @ 8ab64629
......@@ -26,6 +26,7 @@
# This script compiles all the documentation.
use strict;
use Cwd;
# We need to be in this directory to use our libraries.
BEGIN {
......@@ -58,7 +59,7 @@ use Bugzilla::Constants qw(DB_MODULE BUGZILLA_VERSION);
my $modules = REQUIRED_MODULES;
my $opt_modules = OPTIONAL_MODULES;
open(ENTITIES, '>', 'xml/bugzilla.ent') or die('Could not open xml/bugzilla.ent: ' . $!);
open(ENTITIES, '>', 'bugzilla.ent') or die('Could not open bugzilla.ent: ' . $!);
print ENTITIES '<?xml version="1.0"?>' ."\n\n";
print ENTITIES '<!-- Module Versions -->' . "\n";
foreach my $module (@$modules, @$opt_modules)
......@@ -156,10 +157,10 @@ END_HTML
$converter->contents_page_start($contents_start);
$converter->contents_page_end("</body></html>");
$converter->add_css('style.css');
$converter->add_css('./../../../style.css');
$converter->javascript_flurry(0);
$converter->css_flurry(0);
$converter->batch_convert(['../'], 'html/api/');
$converter->batch_convert(['../../'], 'html/api/');
print "\n";
}
......@@ -168,38 +169,64 @@ END_HTML
# Make the docs ...
###############################################################################
if (!-d 'txt') {
unlink 'txt';
mkdir 'txt', 0755;
my @langs;
# search for sub directories which have a 'xml' sub-directory
opendir(LANGS, './');
foreach my $dir (readdir(LANGS)) {
next if (($dir eq '.') || ($dir eq '..') || (! -d $dir));
if (-d "$dir/xml") {
push(@langs, $dir);
}
}
if (!-d 'pdf') {
unlink 'pdf';
mkdir 'pdf', 0755;
}
make_pod() if $pod_simple;
exit unless $build_docs;
chdir 'html';
MakeDocs('separate HTML', "jade -t sgml -i html -d $LDP_HOME/ldp.dsl\#html " .
closedir(LANGS);
my $docparent = getcwd();
foreach my $lang (@langs) {
chdir "$docparent/$lang";
MakeDocs(undef, 'cp ../bugzilla.ent ./xml/');
if (!-d 'txt') {
unlink 'txt';
mkdir 'txt', 0755;
}
if (!-d 'pdf') {
unlink 'pdf';
mkdir 'pdf', 0755;
}
if (!-d 'html') {
unlink 'html';
mkdir 'html', 0755;
}
if (!-d 'html/api') {
unlink 'html/api';
mkdir 'html/api', 0755;
}
make_pod() if $pod_simple;
next unless $build_docs;
chdir 'html';
MakeDocs('separate HTML', "jade -t sgml -i html -d $LDP_HOME/ldp.dsl\#html " .
"$JADE_PUB/xml.dcl ../xml/Bugzilla-Guide.xml");
MakeDocs('big HTML', "jade -V nochunks -t sgml -i html -d " .
MakeDocs('big HTML', "jade -V nochunks -t sgml -i html -d " .
"$LDP_HOME/ldp.dsl\#html $JADE_PUB/xml.dcl " .
"../xml/Bugzilla-Guide.xml > Bugzilla-Guide.html");
MakeDocs('big text', "lynx -dump -justify=off -nolist Bugzilla-Guide.html " .
MakeDocs('big text', "lynx -dump -justify=off -nolist Bugzilla-Guide.html " .
"> ../txt/Bugzilla-Guide.txt");
if (! grep($_ eq "--with-pdf", @ARGV)) {
exit;
}
if (! grep($_ eq "--with-pdf", @ARGV)) {
next;
}
MakeDocs('PDF', "jade -t tex -d $LDP_HOME/ldp.dsl\#print $JADE_PUB/xml.dcl " .
MakeDocs('PDF', "jade -t tex -d $LDP_HOME/ldp.dsl\#print $JADE_PUB/xml.dcl " .
'../xml/Bugzilla-Guide.xml');
chdir '../pdf';
MakeDocs(undef, 'mv ../xml/Bugzilla-Guide.tex .');
MakeDocs(undef, 'pdfjadetex Bugzilla-Guide.tex');
MakeDocs(undef, 'pdfjadetex Bugzilla-Guide.tex');
MakeDocs(undef, 'pdfjadetex Bugzilla-Guide.tex');
MakeDocs(undef, 'rm Bugzilla-Guide.tex Bugzilla-Guide.log Bugzilla-Guide.aux Bugzilla-Guide.out');
chdir '../pdf';
MakeDocs(undef, 'mv ../xml/Bugzilla-Guide.tex .');
MakeDocs(undef, 'pdfjadetex Bugzilla-Guide.tex');
MakeDocs(undef, 'pdfjadetex Bugzilla-Guide.tex');
MakeDocs(undef, 'pdfjadetex Bugzilla-Guide.tex');
MakeDocs(undef, 'rm Bugzilla-Guide.tex Bugzilla-Guide.log Bugzilla-Guide.aux Bugzilla-Guide.out');
}
docs/style.css 0 → 100644
View file @ 8ab64629
/* The contents of this file are subject to the Mozilla Public
* License Version 1.1 (the "License"); you may not use this file
* except in compliance with the License. You may obtain a copy of
* the License at http://www.mozilla.org/MPL/
*
* Software distributed under the License is distributed on an "AS
* IS" basis, WITHOUT WARRANTY OF ANY KIND, either express or
* implied. See the License for the specific language governing
* rights and limitations under the License.
*
* The Original Code is the Bugzilla Bug Tracking System.
*
* The Initial Developer of the Original Code is Everything Solved.
* Portions created by Everything Solved are Copyright (C) 2006
* Everything Solved. All Rights Reserved.
*
* Contributor(s): Max Kanat-Alexander <mkanat@bugzilla.org>
*/
body {
background: white;
color: #111;
padding: 0 1em;
margin: 0;
font-family: Verdana, Arial, sans-serif;
font-size: small;
}
a:link, a:active { color: #36415c; }
a:visited { color: #666; }
a:hover { color: #888; }
h1 {
font-size: 150%;
font-weight: bold;
border-bottom: 2px solid #ccc;
}
h2 {
font-size: 125%;
font-weight: bold;
border-bottom: 1px solid #ccc;
margin-bottom: 8px;
}
h3 {
font-size: 115%;
font-weight: bold;
margin-bottom: 0;
padding-bottom: 0;
}
/* This makes Description/Params/Returns look nice. */
dd { margin-top: .2em; }
dd p { margin-top: 0; }
dl { margin-bottom: 1em; }
/* This makes the names of functions slightly larger, in Gecko. */
body > dl > dt code { font-size: 1.35em; }
#pod h1 a, #pod h2 a, #pod h3 a {
color: #36415c;
text-decoration: none;
}
pre, code, tt, kbd, samp {
/* Unfortunately, the default monospace fonts on most browsers
look odd with relative sizing. */
font-size: 12px;
}
.code {
background: #eed;
border: 1px solid #ccc;
}
pre.code {
margin-left: 10px;
width: 90%;
padding: 10px;
}
/* Special styles for the Contents page */
.contentspage dt {
font-size: large;
font-weight: bold;
}
.pod_desc_table {
border-collapse: collapse;
table-layout: auto;
border: 1px solid #ccc;
}
.pod_desc_table th {
text-align: left;
}
.pod_desc_table td, .pod_desc_table th {
padding: .25em;
border-top: 1px solid #ccc;
}
.pod_desc_table .odd th, .pod_desc_table .odd td {
background-color: #eee;
}
.pod_desc_table
template/en/default/admin/params/core.html.tmpl
View file @ 8ab64629
......@@ -35,7 +35,9 @@
"$terms.Bugzilla documentation URLs. " _
"It may be an absolute URL, or a URL relative to urlbase " _
"above. " _
"Leave this empty to suppress links to the documentation.",
"Leave this empty to suppress links to the documentation." _
"'%lang%' will be replaced by user's preferred language " _
"(if available)."
sslbase => "The URL that is the common initial leading part of all HTTPS " _
"(SSL) $terms.Bugzilla URLs.",
......
template/en/default/global/common-links.html.tmpl
View file @ 8ab64629
......@@ -122,7 +122,7 @@
[% IF doc_section %]
<li>
<span class="separator">| </span>
<a href="[% Param("docs_urlbase") _ doc_section FILTER html %]" target="_blank">Help</a>
<a href="[% docs_urlbase _ doc_section FILTER html %]" target="_blank">Help</a>
</li>
[% END %]
[% END %]
template/en/default/global/docslinks.html.tmpl
View file @ 8ab64629
......@@ -45,7 +45,7 @@
[% BLOCK docslinkslist %]
[% FOREACH docslink = docstype.keys %]
<li>
<a href="[% Param('docs_urlbase') %]
<a href="[% docs_urlbase FILTER html %]
[% docslink FILTER none %]">[% docstype.$docslink FILTER html %]</a>
</li>
[% END %]
......
template/en/default/global/per-bug-queries.html.tmpl
View file @ 8ab64629
......@@ -71,7 +71,7 @@
</select>
[% IF Param('docs_urlbase') %]
<a href="[% Param('docs_urlbase') %]query.html#individual-buglists">the named tag</a>
<a href="[% docs_urlbase FILTER html %]query.html#individual-buglists">the named tag</a>
[% ELSE %]
the named tag
[% END %]
......
template/en/default/index.html.tmpl
View file @ 8ab64629
......@@ -106,7 +106,7 @@ function addSidebar() {
of [% terms.Bugzilla %], see the
<a href="page.cgi?id=release-notes.html">release notes</a>!
You may also want to read the
<a href="[% Param('docs_urlbase') FILTER html %]using.html">
<a href="[% docs_urlbase FILTER html %]using.html">
[%- terms.Bugzilla %] User's Guide</a> to find out more about
[%+ terms.Bugzilla %] and how to use it.</p>
......
template/en/default/pages/release-notes.html.tmpl
View file @ 8ab64629
......@@ -353,14 +353,14 @@
to the <kbd>xmlrpc.cgi</kbd> on your installation.</p>
<p>Documentation can be found in the
<a href="[% Param('docs_urlbase') FILTER html %]api/">[% terms.Bugzilla %]
<a href="[% docs_urlbase FILTER html %]api/">[% terms.Bugzilla %]
API Docs</a>, in the various <kbd>Bugzilla::WebService</kbd> modules.</p>
<h3><a name="v30_feat_skin"></a>Skins</h3>
<p>[% terms.Bugzilla %] can have multiple &quot;skins&quot; installed,
and users can pick between them. To write a skin, you just have to
write several CSS files. See the <a href="[% Param('docs_urlbase') FILTER html %]cust-skins.html">Custom
write several CSS files. See the <a href="[% docs_urlbase FILTER html %]cust-skins.html">Custom
Skins Documentation</a> for more details.</p>
<p>We currently don't have any alternate skins shipping with
......@@ -414,7 +414,7 @@
unsupported add-on, but it is now an official interface to
[%+ terms.Bugzilla %].</p>
<p>For more details see the <a href="[% Param('docs_urlbase') FILTER html %]api/email_in.html">documentation
<p>For more details see the <a href="[% docs_urlbase FILTER html %]api/email_in.html">documentation
for email_in.pl</a>.</p>
<h3><a name="v30_feat_gw"></a>Users Who Get All [% terms.Bug %]
......@@ -687,7 +687,7 @@
<kbd>localconfig</kbd> file to the new installation.</p></li>
<li>Now follow the standard
<a href="[% Param('docs_urlbase') FILTER html %]installing-bugzilla.html">
<a href="[% docs_urlbase FILTER html %]installing-bugzilla.html">
[%- terms.Bugzilla %] installation process</a>.</li>
<li>Run <kbd>checksetup.pl</kbd> after you install the new version.</li>
......@@ -739,7 +739,7 @@
<p>[% terms.Bugzilla %] now supports a code hook mechanism. See the
documentation for
<a href="[% Param('docs_urlbase') FILTER html %]api/Bugzilla/Hook.html">Bugzilla::Hook</a>
<a href="[% docs_urlbase FILTER html %]api/Bugzilla/Hook.html">Bugzilla::Hook</a>
for more details.</p>
<p>This gives [% terms.Bugzilla %] very advanced plugin support. You can
......@@ -756,7 +756,7 @@
<p>[% terms.Bugzilla %] now ships with all of its perldoc built
as HTML. Go ahead and read the
<a href="[% Param('docs_urlbase') FILTER html %]api/">API Documentation</a>
<a href="[% docs_urlbase FILTER html %]api/">API Documentation</a>
for all of the [% terms.Bugzilla %] modules now! Even scripts like
<kbd>checksetup.pl</kbd> have HTML documentation.</p>
......@@ -799,7 +799,7 @@ sub y { $var++ }</pre>
<p>The <kbd>Bugzilla::Auth</kbd> family of modules have been completely
re-written. For details on how the new structure of authentication,
read the
<a href="[% Param('docs_urlbase') FILTER html %]api/Bugzilla/Auth.html">Bugzilla::Auth
<a href="[% docs_urlbase FILTER html %]api/Bugzilla/Auth.html">Bugzilla::Auth
API docs</a>.</p>
<p>It should be very easy to write new authentication plugins, now.</p>
......@@ -807,7 +807,7 @@ sub y { $var++ }</pre>
<h3><a name="v30_code_obj"></a>Bugzilla::Object</h3>
<p>There is a new base class for most of our objects,
<a href="[% Param('docs_urlbase') FILTER html %]api/Bugzilla/Object.html">Bugzilla::Object</a>.
<a href="[% docs_urlbase FILTER html %]api/Bugzilla/Object.html">Bugzilla::Object</a>.
It makes it really easy to create new objects based on things that are
in the database.</p>
......@@ -832,7 +832,7 @@ sub y { $var++ }</pre>
<li><code>checksetup.pl</code> has been completely re-written, and most
of its code moved into modules in the <kbd>Bugzilla::Install</kbd>
namespace. See the
<a href="[% Param('docs_urlbase') FILTER html %]api/checksetup.html">checksetup
<a href="[% docs_urlbase FILTER html %]api/checksetup.html">checksetup
documentation</a> and <a href="https://bugzilla.mozilla.org/showdependencytree.cgi?id=277502&amp;hide_resolved=0">[% terms.Bugzilla %]
[%+ terms.bug %] 277502</a> for details.</li>
<li>Instead of <kbd>UserInGroup()</kbd>, all of [% terms.Bugzilla %] now
......@@ -866,7 +866,7 @@ sub y { $var++ }</pre>
<p>Release notes for versions of [% terms.Bugzilla %] for versions
prior to 3.0 are only available in text format:
<a href="docs/rel_notes.txt">Release Notes for [% terms.Bugzilla %] 2.22
<a href="[% docs_urlbase FILTER remove('html/$') FILTER html %]rel_notes.txt">Release Notes for [% terms.Bugzilla %] 2.22
and Earlier</a>.</p>
[% INCLUDE global/footer.html.tmpl %]
......
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