Merging from 2.16 branch.

docs/en/xml/introduction.xml

 <chapter id="introduction">
   <title>Introduction</title>
 
-  <section id="what-is-bugzilla">
+  <section id="whatis">
     <title>What is Bugzilla?</title>
 
     <para>
     Bugzilla is a bug- or issue-tracking system. Bug-tracking
     systems allow individual or groups of developers effectively to keep track
-    of outstanding problems with their products. 
+    of outstanding problems with their product. 
+    Bugzilla was originally
+    written by Terry Weissman in a programming language called TCL, to
+    replace a rudimentary bug-tracking database used internally by Netscape
+    Communications. Terry later ported Bugzilla to Perl from TCL, and in Perl
+    it remains to this day. Most commercial defect-tracking software vendors
+    at the time charged enormous licensing fees, and Bugzilla quickly became
+    a favorite of the open-source crowd (with its genesis in the open-source
+    browser project, Mozilla). It is now the de-facto standard
+    defect-tracking system against which all others are measured.
     </para>
-    
-    <para><emphasis>Do we need more here?</emphasis></para>
-    
-  </section>
-
-  <section id="why-tracking">
-    <title>Why use a bug-tracking system?</title>
-    
-    <para>Those who do not use a bug-tracking system tend to rely on
-    shared lists, email, spreadsheets and/or Post-It notes to monitor the 
-    status of defects. This procedure
-    is usually error-prone and tends to cause those bugs judged least 
-    significant by developers to be dropped or ignored.</para>
-
-    <para>Integrated defect-tracking systems make sure that nothing gets
-    swept under the carpet; they provide a method of creating, storing,
-    arranging and processing defect reports and enhancement requests.</para>
-    
-  </section>
-    
-  <section id="why-bugzilla">
-    <title>Why use Bugzilla?</title>
 
-    <para>Bugzilla is the leading open-source/free software bug tracking 
-    system. It boasts many advanced features, including: 
+    <para>Bugzilla boasts many advanced features. These include: 
     <itemizedlist>
       <listitem>
         <para>Powerful searching</para>
@@ -68,12 +54,12 @@
       </listitem>
 
       <listitem>
-        <para>Completely customizable and/or localizable web user
-        interface</para>
+        <para>Web, XML, email and console interfaces</para>
       </listitem>
 
       <listitem>
-        <para>Additional XML, email and console interfaces</para>
+        <para>Completely customisable and/or localisable web user
+        interface</para>
       </listitem>
 
       <listitem>
@@ -85,7 +71,34 @@
       </listitem>
     </itemizedlist>
     </para>
-    
+  </section>
+
+  <section id="why">
+    <title>Why Should We Use Bugzilla?</title>
+
+    <para>For many years, defect-tracking software has remained principally
+    the domain of large software development houses. Even then, most shops
+    never bothered with bug-tracking software, and instead simply relied on
+    shared lists and email to monitor the status of defects. This procedure
+    is error-prone and tends to cause those bugs judged least significant by
+    developers to be dropped or ignored.</para>
+
+    <para>These days, many companies are finding that integrated
+    defect-tracking systems reduce downtime, increase productivity, and raise
+    customer satisfaction with their systems. Along with full disclosure, an
+    open bug-tracker allows manufacturers to keep in touch with their clients
+    and resellers, to communicate about problems effectively throughout the
+    data management chain. Many corporations have also discovered that
+    defect-tracking helps reduce costs by providing IT support
+    accountability, telephone support knowledge bases, and a common,
+    well-understood system for accounting for unusual system or software
+    issues.</para>
+
+    <para>But why should 
+    <emphasis>you</emphasis>
+
+    use Bugzilla?</para>
+
     <para>Bugzilla is very adaptable to various situations. Known uses
     currently include IT support queues, Systems Administration deployment
     management, chip design and development problem tracking (both
@@ -95,7 +108,22 @@
     <ulink url="http://www.cvshome.org">CVS</ulink>, 
     <ulink url="http://www.mozilla.org/bonsai.html">Bonsai</ulink>, or 
     <ulink url="http://www.perforce.com">Perforce SCM</ulink>, Bugzilla
-    provides a powerful, easy-to-use configuration management solution.</para>
+    provides a powerful, easy-to-use solution to configuration management and
+    replication problems.</para>
+
+    <para>Bugzilla can dramatically increase the productivity and
+    accountability of individual employees by providing a documented workflow
+    and positive feedback for good performance. How many times do you wake up
+    in the morning, remembering that you were supposed to do 
+    <emphasis>something</emphasis>
+    today, but you just can't quite remember? Put it in Bugzilla, and you
+    have a record of it from which you can extrapolate milestones, predict
+    product versions for integration, and  follow the discussion trail 
+    that led to critical decisions.</para>
+
+    <para>Ultimately, Bugzilla puts the power in your hands to improve your
+    value to your employer or business while providing a usable framework for
+    your natural attention to detail and knowledge store to flourish.</para>
   </section>
 </chapter>
 
@@ -114,7 +142,7 @@ sgml-local-ecat-files:nil
 sgml-minimize-attributes:nil
 sgml-namecase-general:t
 sgml-omittag:t
-sgml-parent-document:("Bugzilla-Guide.xml" "book" "chapter")
+sgml-parent-document:("Bugzilla-Guide.sgml" "book" "chapter")
 sgml-shorttag:t
 sgml-tag-region-if-active:t
 End: